FAQs
Frequently Asked Questions
Total 185
Number | Content | Title |
iON Wireless Mini
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125 |
What smartphones do the iON Wireless Mini work with?
Bae Minseong
|
2022.01.31
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Votes 0
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Views 285
|
The iON Wireless Series Charging Pads will work with Smartphones that have built-in Qi wireless charging such as below:
Have more questions?
|
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Aivo Connect Dash & Windshield Mount
|
124 |
How do I Pair and Connect my device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 551
|
1. After Aivo Connect powers on, hold the Invoke Alexa button (on the right side at the back) for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device.
2. In the Alexa App, navigate to ‘Add Device’ then select from available devices: iOttie Aivo Connect (####) and pair device. Allow location access and make sure Bluetooth is discoverable and turned on. WARNING: For your safety, please do not connect/pair device while driving.
3. Once device is paired and connected, the LED Ring will flash Blue 3 times before turning off. Alexa is now ready to use.
Have more questions?
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Aivo Connect Dash & Windshield Mount
|
123 |
How do I align my phone to receive wireless charging?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 310
|
The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples.
Caution: If device flashes Red, as foreign object is detected and device must be removed to prevent overheating.
Have more questions?
|
||
Aivo Connect Dash & Windshield Mount
|
122 |
How does the Automatic Mounting system work?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 313
|
1. Side arms on mount automatically open via silent step motor when phone is detected in front of the proximity sensor on the mount.
2. Once the phone is placed in mount, the arms will automatically close after one second. Qi wireless charging will start immediately.
3. Buttons behind the cradle arms on both sides of the device can open and close the arms. One or both buttons can be pressed.
Please note: The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples.
Have more questions?
|
||
Aivo Connect Dash & Windshield Mount
|
121 |
How do I install the Aivo Connect Mount on my dashboard?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 311
|
1. Select desired mounting location on the dashboard and clean the surface prior to installation.
2. Remove adhesive cover from bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area. *Press and hold firmly for 30 seconds to securely adhere.
3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place.
4. Connect power cord to back of Aivo Connect and plug charger into the cars power source.
Have more questions?
|
||
iON Wireless Duo
|
120 |
What do the lights on the iON Wireless Duo Stand mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 685
|
Have more questions?
|
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iON Wireless Duo
|
119 |
Will the iON Wireless Duo charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 377
|
It all depends on the thickness of the case and the material used. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminum cases may not charge as well.
Have more questions?
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iON Wireless Duo
|
118 |
Does the iON Wireless Duo turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 478
|
The iON Wireless Duo does not have an auto-off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Auto Sense
|
117 |
How does one align their qi adapter in their smartphone with the qi coil located on the Auto Sense Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 431
|
The Qi Coil is generally found in the center of most smartphone models and behind the trigger button on the Auto Sense Wireless Charger.
Please also take note of the following:
Have more questions?
|
||
Auto Sense
|
116 |
What do the colors on the Auto Sense Car Mounts charging indicator mean?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 502
|
Charging Indicator: Your device's screen will show that it is charging.
Have more questions?
|
Aivo Connect Wireless Charging Car Mount
Aivo Connect Wireless Charging Car Mount
Easy One Touch 5 Mount Series
Easy One Touch 5 Mount Series
iOttie Easy One Touch Wireless 2 Qi Wireless Series
iOttie Easy One Touch Wireless 2 Qi Wireless Series
Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount
Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount
Easy One Touch Connect
Easy One Touch Connect
All Easy One Touch Product Related Questions
All Easy One Touch Product Related Questions
Easy One Touch Wireless Product Series Questions
Easy One Touch Wireless Product Series Questions
iTap Magnetic Product Series Questions
iTap Magnetic Product Series Questions
iON Wireless Series Product Questions
iON Wireless Series Product Questions
Generic Product Questions
Generic Product Questions
Ordering & Shipping Questions
Ordering & Shipping Questions
Warranty & Return Questions
Warranty & Return Questions