FAQs - iOttie

Frequently Asked Questions

Total 185

Number	Content	Title
iON Wireless Plus	155	What are the specifications iON Wireless Plus Fast Charging Pad? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 280
	Max Wireless Charging Capacity: 7.5w iPhone, 10W Android Max USB-A Charging Capacity: 12W Have more questions? SUBMIT A REQUEST >
Aivo Connect Dash & Windshield Mount	154	My Aivo Connect Device is not fast charging. Why is that? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 290
	Apple & Samsung will utilize standard charge to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain a minimal charging. PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components. Have more questions? SUBMIT A REQUEST >
iON Wireless Duo	153	What power adapter is used on the iON Wireless Duo? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 276
	All iON Wireless Charging Pads use a USB-C charging connection to power on. Have more questions? SUBMIT A REQUEST >
iON Wireless Stand	152	What power adapter is used on the iON Wireless Stand? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 287
	All iON Wireless Charging Pads use a USB-C charging connection to power on. Have more questions? SUBMIT A REQUEST >
Aivo Connect Dash & Windshield Mount	151	Will the Aivo Connect drain my battery if left plugged in when I leave the car? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 280
	In most cases no, but it depends on car manufacturer. If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery. Have more questions? SUBMIT A REQUEST >
iON Wireless Mini	150	What power adapter is used on the iON Wireless Mini? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 282
	All iON Wireless Charging Pads use a USB-C charging connection to power on. Have more questions? SUBMIT A REQUEST >
Aivo Connect Dash & Windshield Mount	149	Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 312
	Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone. Have more questions? SUBMIT A REQUEST >
iON Wireless Plus	148	How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Plus Charging Pads? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 317
	Center the back of the smartphone in the center of the Anti-Slip ring for a fast and efficient wireless charge. Rest your smartphone on the charging surface parallel to the charging pad. Have more questions? SUBMIT A REQUEST >
Aivo Connect Dash & Windshield Mount	147	Will the Aivo Connect also be available in other mounting options (Air Vent or CD)? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 285
	Since the base houses the Alexa components we cannot create a vent or CD version. Have more questions? SUBMIT A REQUEST >
Aivo Connect Dash & Windshield Mount	146	Is there an on and off switch? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 635
	There is no and off switch on the device. Once plugged in, the device will remain on unless the vehicle shuts off power when in parking mode. Have more questions? SUBMIT A REQUEST >