FAQs - iOttie

Frequently Asked Questions

Total 185

Number	Content	Title
iTap Wireless 2	65	Will the iTap Wireless 2 charge through a phone case? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 410
	Yes, it's able to charge through the thickness of up to 6-7 mm. Have more questions? SUBMIT A REQUEST >
iTap Magnetic 2	64	Will the iTap Magnets work with a case on my phone? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 551
	Yes, the iTap Series work with a case. Actually, we provide two magnets - one intended for the outside of your phone case and one for the inside of your phone case. You don't have to use both. Have more questions? SUBMIT A REQUEST >
iTap Magnetic 2	63	Do the magnets in the iTap Magnetic mounts interfere with my phone’s call quality or GPS? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 390
	We have had the iTap Magnetic series tested by an independent third party which found that the magnets will not cause interruption to your smartphone's internet, cellular, or navigation quality when in use. Have more questions? SUBMIT A REQUEST >
iTap Magnetic 2	62	Do the magnets in the iTap Magnetic mounts interfere with the compass on my smartphone? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 394
	There is a chance the compass may be affected when the mount is attached; however, once you remove your phone from the mount the compass will return back to normal. Have more questions? SUBMIT A REQUEST >
Easy One Touch Connect Pro	61	How do I connect to Pandora using the Easy One Touch Connect Pro? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 400
	To successfully launch Pandora to utilize with the iOttie Easy One Touch Connect please follow the steps below: Launch the Alexa app. Go to the menu and select Settings. Select Music, and then select Pandora. Select Enable. Sign in by entering your account information for the Pandora service. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	60	Will the Velox Wireless Air Vent Mount work on my Android or Pixel Phone? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 381
	No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	59	How long is the cable on the Velox Wireless Air Vent Mount? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 495
	The cable is 4 feet long (or about 1.2 meters). Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	58	Will the Velox Wireless Air Vent Mount turn off when the phone is fully charged? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 406
	The Velox Wireless Air Vent Mount does not have an On/Off switch. Once the cable is plugged in and the vehicle is turned on, the mount will stay on. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	57	Can the Velox Wireless Air Vent Mount be used with a MagSafe case? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 402
	Yes, it is definitely compatible with MagSafe cases. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	56	Does the power cord need to be plugged in for my Velox Magnetic Wireless to work? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 396
	The power cord would need to be plugged in for the wireless charging to work. However, you can still use this as a magnetic mount even if you unplug the power cord. Have more questions? SUBMIT A REQUEST >