Support
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iOttie Connect App Support
Explore new features to help you connect with others, stay focused, and do more with your Aivo Series.
FAQs
Auto
Number | Content | Title |
Alexa Assisted
Aivo View |
185 |
Does the Aivo View Dash Cam still work when the car is parked?
Bae Minseong
|
2022.02.04
|
Votes 0
|
Views 332
|
The Aivo View Dash Cam will need to be connected to an external power source in order to function when the car is parked.
Have more questions?
|
||
Alexa Assisted
Aivo View |
184 |
What is the field of view?
Bae Minseong
|
2022.02.04
|
Votes 0
|
Views 340
|
The field of view refers to the area of the world seen through the camera at a given location and orientation in space. The Aivo View has a 140° field of view, allowing you to see the full picture without the distortion of a wide-angle lens! WDR maintains image quality even in bright or low light situations.
Have more questions?
|
||
Alexa Assisted
Aivo View |
183 |
How do I install the Aivo View to my windshiled?
Bae Minseong
|
2022.02.04
|
Votes 0
|
Views 377
|
1. Choose Mounting Location *Ideal placement is behind the rear view mirror, with the camera lens just inside the area swept by the passenger side windshield wiper.2. Clean the area where you plan to install the Magnetic Mounting Base. 3. Locate the Magnetic Mounting Base at the bottom of the Aivo View Mount. Please detach and then remove the the Red plastic film from the base to reveal the adhesive. 4. Attach the Magnetic Mounting Base to the windshield sticky side down and press firmly for 30 seconds 4. Connect the included power cable. 5. Attach the Aivo View to the base. Have more questions?
|
||
Alexa Assisted
Aivo View |
182 |
Does the Aivo View Dash Cam have to be constantly plugged in to work?
Bae Minseong
|
2022.02.03
|
Votes 0
|
Views 399
|
Yes, in order for the Aivo View Dash Cam to work, it must be connected to a power source. You'll need an extra power source to utilize in parking mode.
Have more questions?
|
||
Alexa Assisted
Aivo View |
181 |
How do I insert and remove the SD card?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 391
|
-Remove the silicone cover on the side of the Dash Cam and insert a
compatible Micro SD card.
- Push until the card clicks into place. You may use the edge of a small
coin or similar object if necessary.
-A second push inwards will release
Have more questions?
|
||
N/S
|
180 |
When will my order ship if I select an expedited shipping method?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 407
|
The shipping cut-off time for expedited orders is 11:00 AM EST/8:00 AM PST/10:00 AM CST.
Orders placed before the shipping cut-off time will usually be shipped on the same day.
Orders placed after this time will be shipped on the following business day.
Please note that orders that are expedited may still take up to 1 business day to process. This is a rough estimate that excludes weekends and holidays.
Have more questions?
|
||
N/S
|
179 |
Does iOttie offer free shipping?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 337
|
Yes, we offer free shipping on all domestic orders in the United States, when a standard shipping method is selected during checkout.
Have more questions?
|
||
N/S
|
178 |
What do I need to do when I received a different product than what I ordered?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 388
|
If you placed your order with us and received the wrong product, please contact us and provide your name, email address, and order number and our team will be happy to resolve this for you. Please keep hold of all packaging during this process. Please note that if your order was placed with another retailer, you will need to contact the retailer directly to initiate an exchange.
Have more questions?
|
||
N/S
|
177 |
How long will it take for my order to be delivered?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 400
|
Have more questions?
|
||
N/S
|
176 |
How long will it take for my order to be shipped?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 453
|
All orders are subject to processing time before being picked up from our fulfillment center by the appropriate carrier. Once your order has been placed, please allow 1-2 business days for your order to be processed. If you need your order within a specific time frame, please use one of the expedited shipping services that we offer.
Have more questions?
|
||
N/S
|
175 |
Do I have to pay customs fees for my international order?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 388
|
Import taxes, tariffs, and related Customs fees may be required in some countries outside the United States, and these costs are not covered by the shipping fee paid at the time the order is placed. If applicable, the destination location’s Customs office determines and imposes these fees. Please contact your local Customs office for further information on charges.
Have more questions?
|
||
N/S
|
174 |
What countries does iOttie Ship to?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 371
|
iOttie Ships to the following locations. If your country is not on this list, please reach out to us as we may have a distributor in your location.
Have more questions?
|
||
N/S
|
173 |
Can I change the delivery address after my order has been shipped?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 353
|
We regret to advise that, we cannot change the shipping address or make any modifications once the order is en route.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
172 |
How do you remove the mount from the vent? Is it easy?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 515
|
Press inward when trying to fix the clip to the AC vent, and pull toward you when removing it.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
171 |
Does the Velox Air Vent Mount work on circular air vents?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 378
|
The Velox Mount is designed to work with flat air vent blades as demonstrated in image below.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
170 |
Does the Velox Wireless Air Vent Mount come with metal plate kit?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 390
|
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone 12 and 13 models. There isn't a metal plate kit included.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
169 |
Does the Velox Magnetic Air Vent Mount come with a cord?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 348
|
No, it doesn't.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
168 |
Will the Velox Magnetic Air Vent Mount work on my Android or Pixel?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 364
|
No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
167 |
Can the Velox Magnetic Air Vent Mount be used with a phone case that isn't MagSafe?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 363
|
The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
166 |
Is the vent attachment on the Velox Magnetic Air Vent Mount removable like in other iOttie mounts?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 375
|
No, the vent attachment is not removable.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
165 |
Can the Velox Magnetic Air Vent Mount hold my phone in landscape mode?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 347
|
Yes, it has 360 adjustable strong ball joint for flexible and optimal viewing angles.
Have more questions?
|
||
Alexa Assisted
Aivo View |
164 |
What size SD card should I get for the Aivo View?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 366
|
The Micro SD Card that must be inserted prior to operation is compatible with sizes ranging from 32GB to 128GB, Class 10.
Have more questions?
|
||
Alexa Assisted
Aivo View |
163 |
Does the Aivo View come with an SD card?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 335
|
The Aivo View Dash Cam requires a Micro SD Card that must be inserted prior to operation. This is not included and will need to be purchased separately.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
162 |
Does the iON Wireless Pad Plus turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 315
|
The iON Wireless Pad Plus does not have an auto off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Wireless Chargers
iON Wireless Stand |
161 |
Is the iON Wireless Stand convertible? As in can it go flat also?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 412
|
At this time the iON Wireless Stand is just a stand and will not turn into a charging pad.
Have more questions?
|
||
Wireless Chargers
iON Wireless Stand |
160 |
Does the iON Wireless Stand turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 322
|
The iON Wireless Stand does not have an auto-off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
159 |
Will the iON Wireless Plus Charging Pads charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 331
|
It all depends on the thickness of the case and the material used. Thick cases large than 1/4 inches will most likely not charge. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminum Cases may not charge as well.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
158 |
Will the iON Wireless Mini Pad charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 315
|
It all depends on the thickness of the case and the material used. Thick cases large than 1/4 inches will most likely not charge. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminium Cases may not charge as well.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
157 |
Is the iON Wireless Plus Charging Pad a portable charger?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 360
|
At this time any iON Wireless Charging Pads are portable only when connected to a portable battery. It does not include a battery. It is only portable in size but it still has to be connected to power in order to function.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
156 |
Is the iON Wireless Mini a portable charger?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 317
|
At this time any iON Wireless Charging Pads are portable only when connected to a portable battery. It does not include a battery. It is only portable in size but it still has to be connected to power in order to function.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
155 |
What are the specifications iON Wireless Plus Fast Charging Pad?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 328
|
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
154 |
My Aivo Connect Device is not fast charging. Why is that?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 341
|
Apple & Samsung will utilize standard charge to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain a minimal charging.
PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components.
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
153 |
What power adapter is used on the iON Wireless Duo?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 323
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Wireless Chargers
iON Wireless Stand |
152 |
What power adapter is used on the iON Wireless Stand?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 334
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
151 |
Will the Aivo Connect drain my battery if left plugged in when I leave the car?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 326
|
In most cases no, but it depends on car manufacturer. If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
150 |
What power adapter is used on the iON Wireless Mini?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 330
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
149 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 359
|
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
148 |
How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Plus Charging Pads?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 364
|
Center the back of the smartphone in the center of the Anti-Slip ring for a fast and efficient wireless charge.
Rest your smartphone on the charging surface parallel to the charging pad.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
147 |
Will the Aivo Connect also be available in other mounting options (Air Vent or CD)?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 333
|
Since the base houses the Alexa components we cannot create a vent or CD version.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
146 |
Is there an on and off switch?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 718
|
There is no and off switch on the device. Once plugged in, the device will remain on unless the vehicle shuts off power when in parking mode.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
145 |
How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Mini Pads?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 370
|
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
144 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 352
|
‘Back Left’ button – This is the Mute/Unmute button
‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. Please note that this button can also be used in place of the Wake Word when using Alexa.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
143 |
What are the specifications iON Wireless Mini Fast Charging Pad?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 396
|
Max Wireless Charging Capacity: 7.5w iPhone, 10W Android
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
142 |
What is the length of the cable on the Dual Car Charger with USB?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 381
|
The length of the cable is 3ft.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
141 |
What do the lights on the iON Wireless Plus Charging Pad mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 590
|
Charging indicator: Your device's screen will show that it's charging. If your phone is not charging, check the charging indicator on the front of the device.
White Light: When Powered ON a white light will appear briefly and then fade. White Light will remain on if the phone is charging properly.
Blinking Red Light: A blinking Red Light will appear if phone is incompatible or Qi Coil is blocked.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
140 |
Can I change the position on the Aivo Connect once I've placed it on my dashboard?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 431
|
The twist lock base is one time use only; however, we do provide 2 of them so that you can remount if need be.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
139 |
What is a Wake Word?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 370
|
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
138 |
What do the lights on the iON Wireless Mini mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 1399
|
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
137 |
Does the Aivo Connect fast charge the Google pixel models?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 463
|
As stated by Google, they only allow for devices that are certified within the "Made for Google" program to fast charge their Google Pixel models.
The Aivo Connect is not certified with google, so will not provide fast charge for pixel phones; standard charge only.
Please note: we strongly advise that you use the cable and power adapter provided, as third party components may negatively impact wireless charging performance.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
136 |
Can I play music through my car speakers?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 374
|
If you connect your phone to the Bluetooth in your car, you can play music through your speakers using the Bluetooth connection. You can also connect to your car’s speaker by plugging an AUX cable into your phone.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
135 |
Will the Aivo Connect work if my dashboard gets hot?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 356
|
Yes, it has been designed with a coin cell battery, so it can withstand the high heat of the cars dashboard.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
134 |
Will the backup battery continue to operate after the power has been disconnected?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 374
|
The Backup battery will continue to operate the Aivo Connect cradle arms (open & close) after the power has been disconnected and turned off.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
133 |
What do the Alex LED indicators mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 444
|
The Alexa LED Ring, which is located at the base of the mount, will light up in the following colors to indicate its current interaction with Alexa.
Solid White – Powering on
Flashing Orange – Searching device
Solid Orange – Device not found
Flashing Cyan – Device is connected (Flash 3x)
Solid Cyan – Wake word activated
Alternating Dark Blue & Cyan – Thinking
Flashing Red – Device not connected
Solid Red – Mute
No light – No interaction in progress
Please note that the color code can be located in section 04 (The Alexa user experience) within the manual provided along with the Aivo Connect Mount.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
132 |
What is the difference between iON Wireless Plus & iON Wireless Mini?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 349
|
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
131 |
What is the difference between iON Wireless Plus & iON Wireless Mini?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 346
|
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
130 |
What do the Qi Wireless LED indicators mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 518
|
The Qi Wireless LED indicators, which are located at the bottom of the mount, will light up in the following colors to indicate its current connection status.
Solid White – Qi Wireless charging engaged
Flashing Red – Foreign object detected; wireless charging blocked
No light – No charging in progress
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
129 |
Which smartphones does the Aivo Connect work with?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 415
|
The Aivo Connect Mount will work with following Smartphones, all of which are Qi wireless compatible.
Apple iPhone: 13 Pro Max, 13 Pro, 13, 12 Pro Max, 12 Pro, 12, 11 Pro Max, 11 Pro, 11, XS Max, XS, XR, X, 8 Plus, Qi-Wireless enabled Air pods and compatible Airpod cases.
Samsung Galaxy: Galaxy S20 Ultra, S20+, S20, Z Flip, Fold, Note10+, Note 10, S10, S10e, S10+, Note 9, S9, S9+ Note 8, S8, S8+, S7, S7 Edge, Note 5, S6, S6 Edge.
Google: Pixel 4,3. We strongly advise that you use the cable and power adapter provided, as third-party components may negatively impact wireless charging performance.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
128 |
What smartphones do the iON Wireless Plus Charging Pads work with?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 388
|
The iON Wireless Series Charging Pads will work with Smartphones that have built-in Qi wireless charging such as below:
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
127 |
What are some examples of Alexa Skills that can be used with the device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 400
|
Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smart home devices and ordering products from your Amazon account and many more, while you keep your hands on the wheel and eyes on the road.
For an optimal experience, please follow the detailed instructions for Alexa setup found in the manual or the iOttie Connect app.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
126 |
How do I unpair my device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 339
|
To unpair your device, hold the ‘Invoke Alexa’ button for 5 seconds until it flashes Orange and select ‘Forget Device’ from the phones Bluetooth setting.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
125 |
What smartphones do the iON Wireless Mini work with?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 353
|
The iON Wireless Series Charging Pads will work with Smartphones that have built-in Qi wireless charging such as below:
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
124 |
How do I Pair and Connect my device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 672
|
1. After Aivo Connect powers on, hold the Invoke Alexa button (on the right side at the back) for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device.
2. In the Alexa App, navigate to ‘Add Device’ then select from available devices: iOttie Aivo Connect (####) and pair device. Allow location access and make sure Bluetooth is discoverable and turned on. WARNING: For your safety, please do not connect/pair device while driving.
3. Once device is paired and connected, the LED Ring will flash Blue 3 times before turning off. Alexa is now ready to use.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
123 |
How do I align my phone to receive wireless charging?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 375
|
The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples.
Caution: If device flashes Red, as foreign object is detected and device must be removed to prevent overheating.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
122 |
How does the Automatic Mounting system work?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 373
|
1. Side arms on mount automatically open via silent step motor when phone is detected in front of the proximity sensor on the mount.
2. Once the phone is placed in mount, the arms will automatically close after one second. Qi wireless charging will start immediately.
3. Buttons behind the cradle arms on both sides of the device can open and close the arms. One or both buttons can be pressed.
Please note: The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
121 |
How do I install the Aivo Connect Mount on my dashboard?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 373
|
1. Select desired mounting location on the dashboard and clean the surface prior to installation.
2. Remove adhesive cover from bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area. *Press and hold firmly for 30 seconds to securely adhere.
3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place.
4. Connect power cord to back of Aivo Connect and plug charger into the cars power source.
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
120 |
What do the lights on the iON Wireless Duo Stand mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 857
|
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
119 |
Will the iON Wireless Duo charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 468
|
It all depends on the thickness of the case and the material used. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminum cases may not charge as well.
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
118 |
Does the iON Wireless Duo turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 554
|
The iON Wireless Duo does not have an auto-off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
117 |
How does one align their qi adapter in their smartphone with the qi coil located on the Auto Sense Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 504
|
The Qi Coil is generally found in the center of most smartphone models and behind the trigger button on the Auto Sense Wireless Charger.
Please also take note of the following:
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
116 |
What do the colors on the Auto Sense Car Mounts charging indicator mean?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 703
|
Charging Indicator: Your device's screen will show that it is charging.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
115 |
My car does not have a cigarette port for charging. Will the Auto Sense Charger work if I have a traditional USB port?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 332
|
If you supply your own cable from the USB to the mount, it should work however, it will only provide standard charge. Please make sure your wire is Qualcomm 2.0-3.0 compatible.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
114 |
Will the mount drain my battery if left plugged in when I leave the car?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 473
|
In most cases no, but it depends on car manufacturer. If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
113 |
Will the Auto Sense Charger turn off when the phone is fully charged?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 370
|
No, the Auto Sense Wireless Charger will not turn off after the phone is fully charged. However, your phone should do this.
Cell Phones implement the charging internally, the Auto Sense Wireless Charger just supplies power wirelessly. The phone communicates with the "charger" (this device) and the power is turned on/off as needed.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
112 |
How Do I remove my phone from the Auto Sense Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 371
|
There are two buttons on either side of the mount cradle that should be pressed to release the cradle arms. You can press one or both to release your phone.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
111 |
What are the charging specifications of the Auto Sense?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 340
|
Max Wireless Charging Capacity: 7.5W iPhone, 10W Android.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
110 |
Will the Easy One Touch 2 Qi Wireless Mount work with a phone case?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 354
|
Yes, it's able to charge through the thickness of up to 3MM.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
109 |
Does the Easy One Touch Fast Wireless 2 Qi Wireless Mount charge the Google pixel 3 XL or Google Pixel 4?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 434
|
Yes. It has been certified within the "Made for Google" program, which enables third-party accessories to accompany Google-brand devices.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
108 |
Will the Easy One Touch Fast Wireless 2 Qi Wireless Mount Charger turn off when the phone is fully charged?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 385
|
No, it will not turn off after the phone is fully charged, however smartphones usually regulate the charging internally.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
107 |
How wide do the Easy One Touch Wireless 2 Qi Wireless Charging Mount arms open?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 434
|
The Easy One Touch Wireless 2 Charging Mount has mount cradle arms that open up to 3.6 inches wide, and mount cradle feet with a button that can be adjusted to fit large and extra-large smartphones.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
106 |
How do I prevent my Easy One Touch 2 Qi Wireless Mount from overheating?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 358
|
The Easy One Touch 2 Qi Wireless Mount has vent holes in the back to help avoid overheating.
You can also try adjusting the telescopic arm under the dashboard surface to minimize heat.
Please note that some smartphones have a temperature control feature that automatically turns off the device when exposed to high temperatures.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
105 |
My car does not have a cigarette port for charging. Will the Easy One Touch 2 Qi Wireless Mount work if I have a traditional US
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 405
|
If you supply your own cable from the USB to the mount, it should work. However, it will only provide standard charge. Please make sure your wire is Qualcomm 2.0-3.0 compatible.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
104 |
What are the charging specifications of the iOttie Easy One Touch 2 Qi Wireless Charging?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 340
|
Max Wireless Charging Capacity:7.5W iPhone. 10W for Android and Google Pixel.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
103 |
What do the LED light indicators mean?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 364
|
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
102 |
What smartphones does the Easy One Touch 2 Qi Wireless Mount work with?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 509
|
The Easy One Touch 2 Qi Wireless Charging Mount is compatible with Smartphones that have built-in Qi wireless charging. Please confirm that your phone is Qi enabled before using the mount. Some examples are listed below:
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
101 |
Can I use Alexa in languages other than English?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 340
|
As of April 2021, Alexa supports 8 languages:
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
100 |
Can I change the position of the Easy One Touch 2 Qi Wireless Mount once I've placed it on my dashboard?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 346
|
The dashboard pad is one time use only. We strongly advise that you use the one-time only dashboard pad when mounting to the dashboard and avoid placing the suction cup onto the dashboard directly. We do sell dashboard pads in case you ever need some extra pads, and we also cover dashboard pad defects under our warranty policy.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
99 |
Can I play music through my car speakers?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 396
|
If you connect your phone to the Bluetooth in your car, you can play music through your speakers using the Bluetooth connection. You can also connect to your car’s speaker by plugging an AUX cable into your phone.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
98 |
How do I set up the device?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 478
|
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
97 |
Will the Metal Plates included in the iTap Magnetic mounts interfere with Qi Wireless charging?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 359
|
If you place the Metal Plate in the middle of your smartphone, it will interfere with wireless charging.
However, if you apply the Small Metal Plate toward the bottom of your smartphone, you will be able to utilize magnetic mounting without interfering with wireless charging.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
96 |
How do I connect to Pandora using the Easy One Touch Connect?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 392
|
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
95 |
How do I apply my iTap metal plates correctly?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 587
|
Step 1: Apply the protective film to the desired location of metal plate placement. To do this, please remove the cover from the adhesive film than apply the film to the back of the smartphone. Press and rub for a tight seal. Step 2: Select Metal Plate. Peel adhesive cover off Metal Plate and apply firmly on the back of smartphone or case. Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
94 |
What is the maximum width of a smartphone that an iOttie iTap Magnetic Mount can hold?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 384
|
iOttie iTap Magnetic Mounts are completely universal, please make sure to test the weight of your smartphone before usage.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
93 |
What is the difference between inner and outer metal plates?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 571
|
The inner plate goes in between smartphone and case. It uses a very small amount of adhesive tape to secure it in place. The outer plate goes on the outside of the smartphone or case. It uses an adhesive tape to secure it in place. Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
92 |
What is the adhesive film that came with my metal plates?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 395
|
The adhesive film is a clear film that ensures the metal plate will have a clean area to adhere to. It will also help in regards to removal.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
91 |
Are the attachments on the iTap Magnetic 2 removable like in other iOttie mounts?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 471
|
No, the attachments are not removable.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 CD Slot Mount |
90 |
How to remove the Easy One Touch 4 CD Slot Mount from actual cd holder?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 796
|
There is a little lever/clip that you lock it into place when you are using the Phone Holder. To remove from CD player, push the lever the opposite direction to remove from CD player.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 CD Slot Mount |
89 |
Can you use a cd or dvd with the Easy One Touch 4 CD Slot Mount installed the slot?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 399
|
No, because CD connector blades will be inserted into the slot where the CD goes.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 CD Slot Mount |
88 |
What prevents the phone from slipping down? How tight is the grip of the Easy One Touch 4 CD Slot Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 403
|
The arms have a firm grip and are lined with an anti-slipping surface.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
87 |
What is the maximum that the Easy One Touch 4 Vent Mount can expand?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 384
|
The Easy One Touch Air Vent Mount can expand up to 3.5 inches in width.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
86 |
Can I remove the mount cradle feet from the Easy One Touch 5?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 389
|
Yes, the feet are removable.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
85 |
Is the suction cup reusable?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 893
|
Yes, the suction cups can be re- used. If it loses some stickiness when removed, to restore the stickiness, rinse the suction cup with warm water (no soap) while massaging the cup at the same time, and then let it air dry. That usually brings the suction cup back to good condition.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
84 |
How do I use the dashboard pad?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 386
|
The black dashboard pad is to be used when mounting to the dashboard (you don't need it if you are mounting to glass). It creates a smooth matte finish that is ideal for the mount to adhere to. It also protects your dashboard from any possible damage. It should go on the dashboard first- sticky side down.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
83 |
Is the Dashboard Pad reusable?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 362
|
No, the dashboard pad is one time use only.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
82 |
How do I remove the suction cup from its mounted position?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 3468
|
The first few times it may be hard to remove from applied surface.
To safely remove, we suggest the following steps:
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
81 |
Does the Velox Wireless Air Vent Mount work on circular air vents?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 384
|
The Velox Wireless Vent Mount is designed to work with flat air vent blades, as shown in image below.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
80 |
How do I remove the dashboard pad?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 1083
|
What we advise that when trying to remove the sticky pad, is to pull up the little tab that is attached to the sticky pad, and gently slide a credit card or a putty knife underneath it at the same time. This breaks the seal, and makes it much easier to remove. If there's still resistance, try 'Goo Gone' to loosen the adhesive.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
79 |
Can I fast charge with the Velox Wireless Air Vent Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 391
|
Yes, it will charge at a rate of 7.5 W.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
78 |
How does the Velox Wireless Air Vent Mount work?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 445
|
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone's 12 and 13 MagSafe models; providing a secure hold and optimal alignment for wireless charging.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
77 |
Does the Velox Wireless Air Vent Mount come with metal plate kit?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 369
|
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone 12 and 13 models. There isn't a metal plate kit included.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
76 |
Is it possible to remove the cable from the Velox Wireless Air Vent Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 458
|
No, the cable is not detachable.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
75 |
Can the Velox Magnetic Wireless hold my phone in landscape mode?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 379
|
Yes, it has a 360-degree adjustable robust ball joint for optimal viewing angles.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
74 |
My car doesn't have a cigarette port for charging. Will the Velox Magnetic Wireless work if I have a traditional USB port?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 380
|
You'll need a USB-C to USB adaptor to use the Velox Wireless Air Vent Mount with your car's USB port, because it includes a USB-C connector at the end. Please note that only standard charging at a rate of 5W will be supported in this scenario.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
73 |
Can the Velox Wireless Air Vent Mount be used with a phone case that isn't MagSafe?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 518
|
The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case.
Have more questions?
|
||
Velox Wireless Air Vent Mount
|
72 |
Does the Velox Magnetic Wireless provide fast charge?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 352
|
Yes, it will charge iPhone 12 and 13 models at a rate of 7.5 W.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
71 |
Is the Velox Wireless's Air Vent attachment removable, like it is with other iOttie mounts?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 333
|
No, unlike some of the other series, the vent adapter is not removable or interchangeable.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
70 |
Will the Velox Magnetic Wireless drain the car battery if I leave this plugged in?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 436
|
If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery. If the cigarette lighter receptacle turns off when the engine turns off, it won’t.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
69 |
Are you going to make a dashboard mount for the Velox Magnetic Wireless?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 466
|
Yes, we are currently developing a Velox Dashboard & Windshield Mount and are gearing up for a Spring release.
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
68 |
What’s the measurement of the suction cup and dashboard pad for the iTap Wireless 2?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 357
|
The diameter of the suction cup is 2.5 inches while the dashboard pad is 3 inches.
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
67 |
Do I have to use the cable that comes with the iTap Wireless 2?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 318
|
You can use an alternative cable, as long as it's 2.0 QC compatible or higher. However, we do recommend using our provided cable to make sure you are getting the most efficient charge.
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
66 |
What do the colors on the iTap Wireless 2 Indicators mean?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 564
|
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
65 |
Will the iTap Wireless 2 charge through a phone case?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 396
|
Yes, it's able to charge through the thickness of up to 6-7 mm.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
64 |
Will the iTap Magnets work with a case on my phone?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 529
|
Yes, the iTap Series work with a case. Actually, we provide two magnets - one intended for the outside of your phone case and one for the inside of your phone case. You don't have to use both.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
63 |
Do the magnets in the iTap Magnetic mounts interfere with my phone’s call quality or GPS?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 376
|
We have had the iTap Magnetic series tested by an independent third party which found that the magnets will not cause interruption to your smartphone's internet, cellular, or navigation quality when in use.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
62 |
Do the magnets in the iTap Magnetic mounts interfere with the compass on my smartphone?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 376
|
There is a chance the compass may be affected when the mount is attached; however, once you remove your phone from the mount the compass will return back to normal.
Have more questions?
|
||
Alexa Assisted
Easy One Touch Connect Pro |
61 |
How do I connect to Pandora using the Easy One Touch Connect Pro?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 385
|
To successfully launch Pandora to utilize with the iOttie Easy One Touch Connect please follow the steps below:
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
60 |
Will the Velox Wireless Air Vent Mount work on my Android or Pixel Phone?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 366
|
No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
59 |
How long is the cable on the Velox Wireless Air Vent Mount?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 475
|
The cable is 4 feet long (or about 1.2 meters).
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
58 |
Will the Velox Wireless Air Vent Mount turn off when the phone is fully charged?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 393
|
The Velox Wireless Air Vent Mount does not have an On/Off switch. Once the cable is plugged in and the vehicle is turned on, the mount will stay on.
Have more questions?
|
||
Velox Wireless Air Vent Mount
|
57 |
Can the Velox Wireless Air Vent Mount be used with a MagSafe case?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 387
|
Yes, it is definitely compatible with MagSafe cases.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
56 |
Does the power cord need to be plugged in for my Velox Magnetic Wireless to work?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 383
|
The power cord would need to be plugged in for the wireless charging to work. However, you can still use this as a magnetic mount even if you unplug the power cord.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
55 |
What type of power adapter does the Velox Wireless Air Vent Mount use?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 373
|
The Velox Magnetic Wireless Mount features a 12V Power Outlet Adapter with a USB-C power cable.
Have more questions?
|
||
Accessories
Dashboard Pad |
54 |
Will the dashboard mount damage my dashboard?
Bae Minseong
|
2022.01.18
|
Votes 0
|
Views 572
|
If you have a concern about dashboard damage we do recommend mounting the car mount on your windshield (state law permitting). You may also consider our Air Vent or CD Slot Car Mounts.
We also have included a dashboard pad with most of our car mounts to allow for a smooth surface and help in regards to preventing damage from occurring to your dashboard.*
iOttie will not be liable for any indirect, incidental, or punitive damages arising from the use of any iOttie product. The iOttie Limited Warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property.
*Please note: due to vehicle recalls due to the dashboard on these vehicles cracking, melting, etc, if you have Lexus or Toyota Vehicles from the list below, we recommend mounting on your windshield (state law permitting). You may also consider our Easy One Touch 4 Air Vent or Easy One Touch 4 CD Slot Car Mounts.
2003-2005 Toyota 4Runner
2005-2010 Toyota Avalon
2007-2011 Toyota Camry and Camry Hybrid
2004-2010 Toyota Sienna
2004-2008 Toyota Solara
2007-2008 Lexus ES 350
2003 -2008 Lexus GX 470
2006- 2008 Lexus IS 250/350
2007 Lexus LS 460
2004-2006 Lexus RX 330
2007- 2009 Lexus RX 350
2005- 2008 Lexus RX 400h
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
53 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 397
|
There are two buttons on the back of the device: Invoke Alexa Button and Mute/Unmute Button.
Invoke Alexa Button
After Aivo Connect powers on, hold the Invoke Alexa Button for 5 seconds to initiate Setup Mode. The LED Ring will pulse orange as Alexa directs you to the Alexa App to add a new device.
Mute/Unmute Button
The Mute/Unmute Button also on the back of the mount base can be used to turn Alexa on/off.
Have more questions?
|
||
Alexa Assisted
Easy One Touch Connect Pro |
52 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 388
|
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
|
||
Alexa Assisted
Easy One Touch Connect Pro |
51 |
Can I turn Alexa off?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 497
|
Alexa can be muted with the Mute Button on the back of the device. When Alexa is muted the device is not listening.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
50 |
How does the Automatic Mounting system work?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 374
|
Have more questions?
|
||
N/S
|
49 |
How do I initiate a warranty claim?
Bae Minseong
|
2022.01.06
|
Votes 0
|
Views 416
|
You may fill out the form on our warranty/replacement page or contact us directly at cs@iottie.com.
Please make sure to provide proof of purchase and your most updated shipping address.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
48 |
What smartphones do the iON Wireless Mini Charging Pads work with?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 425
|
iON Wireless Mini is compatible with iPhone & Samsung Series, and all Qi-enabled devices.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch Wireless 2 |
47 |
Does the Easy One Touch Wireless Charging Mount work in landscape as well?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 397
|
Yes, the landscape is simple as just turning the main mount is a ball joint, so it can easily swivel around.
Have more questions?
|
||
Wireless Charging Mounts
N/S |
46 |
Does the Qi wireless charger have to always be plugged in to be charging your phone?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 401
|
Yes, the device needs the power to supply the Qi. The phone must also be in the cradle to charge.
Have more questions?
|
||
Wireless Charging Mounts
N/S |
45 |
Will Qi Wireless Car Mounts charge a device through a Popsocket?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 527
|
No, unfortunately, a Popsocket will block the qi coil in the smartphone from connecting to the qi coil in our mount.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
44 |
What is the maximum width of a smartphone that an iOttie Easy One Touch 5 Mount can hold?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 373
|
Our Easy One Touch 5 Series can hold up to 3.6 inches in width.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
43 |
What’s the difference between The Easy One Touch 5 series and the versions before?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 522
|
We have developed the Easy One Touch 5 Mount to be more user-friendly in the following ways.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
42 |
What is the ball size of the Easy One Touch 5 Mount?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 1151
|
The ball size of the Easy One Touch 5 is 17mm.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
41 |
Is it hard to remove the Easy One Touch 4 Vent from the vent?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 381
|
Not at all, untwist the screw holding the unit in place and slide the vent clip out off the vent.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
40 |
Will the Easy One Touch 4 Vent mount work on a circular vent?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 375
|
If your circular vent has horizontal or vertical air slots, it should work just fine. It grips tight and can be rotated in any direction. Mine has only popped off the vent once in a year or so of using it.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
39 |
Does the Easy One Touch 4 on vertical vents?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 400
|
Yes, the clamp rotates so it can work vertically or horizontally. If your vent feels a bit flimsy, test before use.
Have more questions?
|
||
Accessories
Suction Cup |
38 |
How do I remove the suction cup from its mounted position?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 1191
|
The first few times it may be hard to remove from the spot you placed it in. We suggest the following:
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
37 |
What power adapter is used on the iON Wireless Plus Charging Pad?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 391
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch Connect Wireless 2 |
36 |
What do the colors on the Easy One Touch Wireless 2 charging indicator mean?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 1645
|
Charging Indicator
Your device's screen will show that it is charging.
Green Light
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
35 |
How do I pair and connect my device?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 418
|
Have more questions?
|
||
Universal Mounts
Easy One Touch |
34 |
When using the Easy One Touch CD Slot Mount can the phone be angled toward the driver or passenger?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 394
|
Yes. There's a ball that snaps into a socket, so it can move 360°. There is a tightening screw that goes around the ball-in-socket spot which adjusts the tension.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
33 |
Does the Easy One Touch Fast 2 Qi Wireless Charger work in landscape as well?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 369
|
Yes, the mount cradle is able to rotate 360 degrees.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
32 |
What are the charging specifications of the iOttie Easy One Touch 2 Qi Wireless Charging?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 387
|
Max Wireless Charging Capacity: 7.5W iPhone and 10W for Android and Google Pixel.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
31 |
Will the Easy One Touch 2 Qi Wireless Mount work through a phone case?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 535
|
Yes, it's able to charge through the thickness of up to 5mm.
Have more questions?
|
||
Alexa Assisted
N/S |
30 |
Can I use Alexa in languages other than English?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 371
|
Only English is supported at this time.
Have more questions?
|
||
Alexa Assisted
N/S |
29 |
Can I change my default map to use with Alexa?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 388
|
Alexa will use your default maps app. To use a specific map (i.e. Waze or Google Maps) the default must be changed within the Alexa app.
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
28 |
Do I just need the Alexa app to use the Aivo Connect?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 508
|
You will need to install the iOttie Connect app to make sure your Easy One Touch Connect has the most up-to-date firmware installed. The iOttie Connect app is available from the Apple App Store® or the Google Play™ Store.
Have more questions?
|
||
Accessories
Suction Cup |
27 |
Does the suction cup stick on all surfaces?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 394
|
All our smartphone car mounts will stick to most noncurved textured surfaces because of our sticky gel suction cup. It is made of a gel that will fill the air gaps that cause most other mounts to fail. The special gel material is washable to regain its stickiness.
Have more questions?
|
||
Accessories
Suction Cup |
26 |
Will the suction cup on iOttie Mounts melt when the cars dashboard gets hot in the summer time?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 564
|
There is a very slight possibility if exposed too long to the sun.
We highly recommend removing often during times of extreme heat or parking in shady areas.
*Please note this is in reference to the suction cup only. The Dashboard Pad will not melt.
Have more questions?
|
||
Accessories
Dashboard Pad |
25 |
How do I use the Dashboard Pad?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 499
|
The Dashboard Pad is to be used when mounting to the dashboard (you don't need it if you are mounting to the windshield). It creates a smooth matte finish that is ideal for the mount to adhere to. It also protects your dashboard from any possible damage. It should go on the dashboard first-sticky side down.
Have more questions?
|
||
Accessories
Dashboard Pad |
24 |
Is the Dashboard Pad reusable and can it be purchased separately?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 531
|
The adhesive tape on the underside of the Dashboard Pad is not reusable. Please test the position of your mount before removing the protective cover and applying the Dashboard Pad to your dash.
We recommend using the included Dashboard Pad for dashboard mounting only. This will help when mounting on curved and textured surfaces as well as prevent any potential dashboard damage.
***Additional Dashboard Pads can be purchased separately following this link: www.amazon.com/dp/B074DYBQ9L
Have more questions?
|
||
Accessories
Dashboard Pad |
23 |
How do I remove the dashboard pad?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 2304
|
What we advise that when trying to remove the sticky pad, is to pull up the little tab that is attached to the sticky pad, and gently slide a credit card or a putty knife underneath it at the same time. This breaks the seal, and makes it much easier to remove.
Have more questions?
|
||
Universal Mounts
iTap |
22 |
Do the iTap magnets interfere with your phone in any way when placed?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 370
|
No it does not interfere with anything on your phone. You simply just place the metal plates on your case or phone whichever you like and the mount will magnetize with the plates.
Have more questions?
|
||
Accessories
N/S |
21 |
What is the adhesive film that came with my metal plates?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 399
|
The adhesive film is a clear film that ensures the metal plate will have a clean area to adhere to. It will also help in regards to removal.
Have more questions?
|
||
N/S
|
20 |
Where does iOttie ship to?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 427
|
iOttie Ships to the following locations. If your country is not on this list, please reach out to us and we may have a distributor in your location.
Australia
Austria
Belgium
Canada
Czech Republic
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
Ireland
Italy
Japan
Korea
Luxembourg
Mexico
The Netherlands
New Zealand
Norway
Poland
Portugal
Singapore
Spain
Sweden
Switzerland
Turkey
United Kingdom
United States
Have more questions?
|
||
N/S
|
19 |
Does iOttie pay the shipping costs for returns?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 404
|
Customers who return a purchase due to buyer’s remorse within 30 days of the purchase date are liable for all return shipping fees. Customers who receive a damaged item will be provided with a return shipping label and will not be charged for shipping costs.
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
18 |
What are some examples of Alexa Skills that can be used with the device?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 465
|
Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smart home devices and ordering products from your Amazon account, and many more, while you keep your hands on the wheel and eyes on the road.
For an optimal experience, please follow the detailed instructions for the Alexa setup found in the manual or the iOttie Connect app.
-
Things to Try with Alexa
Navigation
Alexa, navigate to Prospect Park.
Alexa, take me to the nearest gas station.
Alexa, get directions to home.
Music
Alexa, turn up the volume.
Alexa, play rock music.
Alexa, rewind 15 seconds.
Communication
Alexa, call Home.
Alexa, text “Hello” to John.
Alexa, call Hannah.
Miscellaneous
Alexa, find a nearby gas station.
Alexa, what’s the weather?
Alexa, tell me a story.
Alexa, resume my audiobook.
Alexa, lock the front door.
Alexa, what’s on my to-do list?
Alexa, how does my day look?
Alexa, what movies are playing?
Alexa, what’s the news?
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
17 |
Does the power cord need to be plugged up for my Auto Sense to work?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 351
|
The Auto Sense has a built-in battery and will stay on standby for up to 5 hours, when unplugged if fully charged. This allows the release and open mechanism function to work, however, it will not charge your phone when unplugged.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
16 |
How do I prevent my Auto Sense from overheating?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 403
|
Please try adjusting the telescopic arm under the dashboard surface to minimize heat. Please note that some smartphones have a temperature control feature that automatically turns off the device when exposed to high temperatures.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
15 |
Will the Auto Sense charge through a phone case?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 421
|
Yes, it's able to charge through the thickness of up to 5mm.
Have more questions?
|
||
Alexa Assisted
N/S |
14 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 346
|
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
|
||
Alexa Assisted
N/S |
13 |
Will Alexa use my data?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 372
|
Alexa needs an internet connection to be used. The device will use your phone’s date or use any wireless connection that is available. Message & data rates may apply.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
12 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 321
|
‘Back Left’ button – This is the Mute/Unmute button
‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. Please note that this button can also be used in place of the Wake Word when using Alexa.
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
11 |
My Aivo Connect Device is not fast charging. Why is that?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 344
|
Apple & Samsung will utilize standard charges to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain minimal charging.
PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
10 |
Is the Aivo Connect MagSafe?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 389
|
No, but Aivo Connect is compatible with all the latest Apple, Samsung, and Google devices.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
9 |
Can I change the position on the Aivo Connect once I've placed it on my dashboard?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 387
|
The twist lock base is one-time use only; however, we do provide 2 of them so that you can remount if need be.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
8 |
How do I install the Aivo Connect Mount on my dashboard?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 412
|
1. Select desired mounting location on the dashboard and clean the surface prior to installation.
2. Remove adhesive cover from the bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area. *Press and hold firmly for 30 seconds to securely adhere.
3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place.
4. Connect the power cord to the back of Aivo Connect and plug the charger into the car's power source.
Have more questions?
|
||
N/S
|
7 |
How will we know when we will be receiving our replacement?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 544
|
You will be sent an email from cs@iottie.com with your tracking number for your replacement unit!
Have more questions?
|
||
N/S
|
6 |
What is iOttie's Return Policy?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 1874
|
iOttie will accept returns for refund if request is made within 30 days of purchase with original receipt of purchase, and if the product is purchased directly from iOttie.com. No returns for refund will be accepted after 30 days. A customer may receive a replacement beyond the 30 days if the issue is regarding warranty/defective products. Customers who return the product within the appropriate time due to buyer’s remorse will be responsible for all return shipping costs. Customers who receive a defective item will receive a return shipping label and will not be responsible for return shipping.
PLEASE NOTE: If you purchased the product from a third party site/store, please contact the seller directly as iOttie cannot provide a refund for such purchases. This limited warranty does not apply to products purchased from unauthorized resellers. iOttie is not responsible for a refund and/or replacement of those products. To make a warranty claim you must have your original receipt of purchase. Please contact an iOttie Customer Service Representatives at cs@iottie.com so they can assist you further. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Have more questions?
|
||
N/S
|
5 |
What is iOttie's Warranty Policy?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 555
|
Based on the product, iOttie currently provides a 1 or 2-year warranty. Please make sure to check your product manual to double-check.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch Wireless 2 |
4 |
What is the difference between the Easy One Touch Wireless Qi and the iOttie Easy One Touch 2 Qi Wireless Charging Mount?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 390
|
We have developed the Easy One Touch Wireless 2 Mount to be more user-friendly in the following ways.
Have more questions?
|
||
N/S
|
3 |
Does iOttie pay warranty return shipping?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 492
|
The buyer pays return shipping if they do not want the item. If the product is defective due to a manufacturing error we will provide a shipping label.
Have more questions?
|
||
N/S
|
2 |
Do I need to register a product under warranty?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 379
|
iOttie does not require you to register your product under warranty! We just ask that in the case you need to claim a warranty you provide us with valid proof of purchase and an updated shipping address.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus & Mini |
1 |
What is the difference between iON Wireless Plus & iON Wireless Mini?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 310
|
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device.
Have more questions?
|
Home & On The Go
Number | Content | Title |
Alexa Assisted
Aivo View |
185 |
Does the Aivo View Dash Cam still work when the car is parked?
Bae Minseong
|
2022.02.04
|
Votes 0
|
Views 332
|
The Aivo View Dash Cam will need to be connected to an external power source in order to function when the car is parked.
Have more questions?
|
||
Alexa Assisted
Aivo View |
184 |
What is the field of view?
Bae Minseong
|
2022.02.04
|
Votes 0
|
Views 340
|
The field of view refers to the area of the world seen through the camera at a given location and orientation in space. The Aivo View has a 140° field of view, allowing you to see the full picture without the distortion of a wide-angle lens! WDR maintains image quality even in bright or low light situations.
Have more questions?
|
||
Alexa Assisted
Aivo View |
183 |
How do I install the Aivo View to my windshiled?
Bae Minseong
|
2022.02.04
|
Votes 0
|
Views 377
|
1. Choose Mounting Location *Ideal placement is behind the rear view mirror, with the camera lens just inside the area swept by the passenger side windshield wiper.2. Clean the area where you plan to install the Magnetic Mounting Base. 3. Locate the Magnetic Mounting Base at the bottom of the Aivo View Mount. Please detach and then remove the the Red plastic film from the base to reveal the adhesive. 4. Attach the Magnetic Mounting Base to the windshield sticky side down and press firmly for 30 seconds 4. Connect the included power cable. 5. Attach the Aivo View to the base. Have more questions?
|
||
Alexa Assisted
Aivo View |
182 |
Does the Aivo View Dash Cam have to be constantly plugged in to work?
Bae Minseong
|
2022.02.03
|
Votes 0
|
Views 399
|
Yes, in order for the Aivo View Dash Cam to work, it must be connected to a power source. You'll need an extra power source to utilize in parking mode.
Have more questions?
|
||
Alexa Assisted
Aivo View |
181 |
How do I insert and remove the SD card?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 391
|
-Remove the silicone cover on the side of the Dash Cam and insert a
compatible Micro SD card.
- Push until the card clicks into place. You may use the edge of a small
coin or similar object if necessary.
-A second push inwards will release
Have more questions?
|
||
N/S
|
180 |
When will my order ship if I select an expedited shipping method?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 407
|
The shipping cut-off time for expedited orders is 11:00 AM EST/8:00 AM PST/10:00 AM CST.
Orders placed before the shipping cut-off time will usually be shipped on the same day.
Orders placed after this time will be shipped on the following business day.
Please note that orders that are expedited may still take up to 1 business day to process. This is a rough estimate that excludes weekends and holidays.
Have more questions?
|
||
N/S
|
179 |
Does iOttie offer free shipping?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 337
|
Yes, we offer free shipping on all domestic orders in the United States, when a standard shipping method is selected during checkout.
Have more questions?
|
||
N/S
|
178 |
What do I need to do when I received a different product than what I ordered?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 388
|
If you placed your order with us and received the wrong product, please contact us and provide your name, email address, and order number and our team will be happy to resolve this for you. Please keep hold of all packaging during this process. Please note that if your order was placed with another retailer, you will need to contact the retailer directly to initiate an exchange.
Have more questions?
|
||
N/S
|
177 |
How long will it take for my order to be delivered?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 400
|
Have more questions?
|
||
N/S
|
176 |
How long will it take for my order to be shipped?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 453
|
All orders are subject to processing time before being picked up from our fulfillment center by the appropriate carrier. Once your order has been placed, please allow 1-2 business days for your order to be processed. If you need your order within a specific time frame, please use one of the expedited shipping services that we offer.
Have more questions?
|
||
N/S
|
175 |
Do I have to pay customs fees for my international order?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 388
|
Import taxes, tariffs, and related Customs fees may be required in some countries outside the United States, and these costs are not covered by the shipping fee paid at the time the order is placed. If applicable, the destination location’s Customs office determines and imposes these fees. Please contact your local Customs office for further information on charges.
Have more questions?
|
||
N/S
|
174 |
What countries does iOttie Ship to?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 371
|
iOttie Ships to the following locations. If your country is not on this list, please reach out to us as we may have a distributor in your location.
Have more questions?
|
||
N/S
|
173 |
Can I change the delivery address after my order has been shipped?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 353
|
We regret to advise that, we cannot change the shipping address or make any modifications once the order is en route.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
172 |
How do you remove the mount from the vent? Is it easy?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 515
|
Press inward when trying to fix the clip to the AC vent, and pull toward you when removing it.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
171 |
Does the Velox Air Vent Mount work on circular air vents?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 378
|
The Velox Mount is designed to work with flat air vent blades as demonstrated in image below.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
170 |
Does the Velox Wireless Air Vent Mount come with metal plate kit?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 390
|
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone 12 and 13 models. There isn't a metal plate kit included.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
169 |
Does the Velox Magnetic Air Vent Mount come with a cord?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 348
|
No, it doesn't.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
168 |
Will the Velox Magnetic Air Vent Mount work on my Android or Pixel?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 364
|
No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
167 |
Can the Velox Magnetic Air Vent Mount be used with a phone case that isn't MagSafe?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 363
|
The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
166 |
Is the vent attachment on the Velox Magnetic Air Vent Mount removable like in other iOttie mounts?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 375
|
No, the vent attachment is not removable.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
165 |
Can the Velox Magnetic Air Vent Mount hold my phone in landscape mode?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 347
|
Yes, it has 360 adjustable strong ball joint for flexible and optimal viewing angles.
Have more questions?
|
||
Alexa Assisted
Aivo View |
164 |
What size SD card should I get for the Aivo View?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 366
|
The Micro SD Card that must be inserted prior to operation is compatible with sizes ranging from 32GB to 128GB, Class 10.
Have more questions?
|
||
Alexa Assisted
Aivo View |
163 |
Does the Aivo View come with an SD card?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 335
|
The Aivo View Dash Cam requires a Micro SD Card that must be inserted prior to operation. This is not included and will need to be purchased separately.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
162 |
Does the iON Wireless Pad Plus turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 315
|
The iON Wireless Pad Plus does not have an auto off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Wireless Chargers
iON Wireless Stand |
161 |
Is the iON Wireless Stand convertible? As in can it go flat also?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 412
|
At this time the iON Wireless Stand is just a stand and will not turn into a charging pad.
Have more questions?
|
||
Wireless Chargers
iON Wireless Stand |
160 |
Does the iON Wireless Stand turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 322
|
The iON Wireless Stand does not have an auto-off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
159 |
Will the iON Wireless Plus Charging Pads charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 331
|
It all depends on the thickness of the case and the material used. Thick cases large than 1/4 inches will most likely not charge. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminum Cases may not charge as well.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
158 |
Will the iON Wireless Mini Pad charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 315
|
It all depends on the thickness of the case and the material used. Thick cases large than 1/4 inches will most likely not charge. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminium Cases may not charge as well.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
157 |
Is the iON Wireless Plus Charging Pad a portable charger?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 360
|
At this time any iON Wireless Charging Pads are portable only when connected to a portable battery. It does not include a battery. It is only portable in size but it still has to be connected to power in order to function.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
156 |
Is the iON Wireless Mini a portable charger?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 317
|
At this time any iON Wireless Charging Pads are portable only when connected to a portable battery. It does not include a battery. It is only portable in size but it still has to be connected to power in order to function.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
155 |
What are the specifications iON Wireless Plus Fast Charging Pad?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 328
|
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
154 |
My Aivo Connect Device is not fast charging. Why is that?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 341
|
Apple & Samsung will utilize standard charge to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain a minimal charging.
PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components.
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
153 |
What power adapter is used on the iON Wireless Duo?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 323
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Wireless Chargers
iON Wireless Stand |
152 |
What power adapter is used on the iON Wireless Stand?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 334
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
151 |
Will the Aivo Connect drain my battery if left plugged in when I leave the car?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 326
|
In most cases no, but it depends on car manufacturer. If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
150 |
What power adapter is used on the iON Wireless Mini?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 330
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
149 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 359
|
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
148 |
How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Plus Charging Pads?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 364
|
Center the back of the smartphone in the center of the Anti-Slip ring for a fast and efficient wireless charge.
Rest your smartphone on the charging surface parallel to the charging pad.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
147 |
Will the Aivo Connect also be available in other mounting options (Air Vent or CD)?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 333
|
Since the base houses the Alexa components we cannot create a vent or CD version.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
146 |
Is there an on and off switch?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 718
|
There is no and off switch on the device. Once plugged in, the device will remain on unless the vehicle shuts off power when in parking mode.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
145 |
How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Mini Pads?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 370
|
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
144 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 352
|
‘Back Left’ button – This is the Mute/Unmute button
‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. Please note that this button can also be used in place of the Wake Word when using Alexa.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
143 |
What are the specifications iON Wireless Mini Fast Charging Pad?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 396
|
Max Wireless Charging Capacity: 7.5w iPhone, 10W Android
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
142 |
What is the length of the cable on the Dual Car Charger with USB?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 381
|
The length of the cable is 3ft.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
141 |
What do the lights on the iON Wireless Plus Charging Pad mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 590
|
Charging indicator: Your device's screen will show that it's charging. If your phone is not charging, check the charging indicator on the front of the device.
White Light: When Powered ON a white light will appear briefly and then fade. White Light will remain on if the phone is charging properly.
Blinking Red Light: A blinking Red Light will appear if phone is incompatible or Qi Coil is blocked.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
140 |
Can I change the position on the Aivo Connect once I've placed it on my dashboard?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 431
|
The twist lock base is one time use only; however, we do provide 2 of them so that you can remount if need be.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
139 |
What is a Wake Word?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 370
|
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
138 |
What do the lights on the iON Wireless Mini mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 1399
|
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
137 |
Does the Aivo Connect fast charge the Google pixel models?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 463
|
As stated by Google, they only allow for devices that are certified within the "Made for Google" program to fast charge their Google Pixel models.
The Aivo Connect is not certified with google, so will not provide fast charge for pixel phones; standard charge only.
Please note: we strongly advise that you use the cable and power adapter provided, as third party components may negatively impact wireless charging performance.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
136 |
Can I play music through my car speakers?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 374
|
If you connect your phone to the Bluetooth in your car, you can play music through your speakers using the Bluetooth connection. You can also connect to your car’s speaker by plugging an AUX cable into your phone.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
135 |
Will the Aivo Connect work if my dashboard gets hot?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 356
|
Yes, it has been designed with a coin cell battery, so it can withstand the high heat of the cars dashboard.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
134 |
Will the backup battery continue to operate after the power has been disconnected?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 374
|
The Backup battery will continue to operate the Aivo Connect cradle arms (open & close) after the power has been disconnected and turned off.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
133 |
What do the Alex LED indicators mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 444
|
The Alexa LED Ring, which is located at the base of the mount, will light up in the following colors to indicate its current interaction with Alexa.
Solid White – Powering on
Flashing Orange – Searching device
Solid Orange – Device not found
Flashing Cyan – Device is connected (Flash 3x)
Solid Cyan – Wake word activated
Alternating Dark Blue & Cyan – Thinking
Flashing Red – Device not connected
Solid Red – Mute
No light – No interaction in progress
Please note that the color code can be located in section 04 (The Alexa user experience) within the manual provided along with the Aivo Connect Mount.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
132 |
What is the difference between iON Wireless Plus & iON Wireless Mini?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 349
|
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
131 |
What is the difference between iON Wireless Plus & iON Wireless Mini?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 346
|
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
130 |
What do the Qi Wireless LED indicators mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 518
|
The Qi Wireless LED indicators, which are located at the bottom of the mount, will light up in the following colors to indicate its current connection status.
Solid White – Qi Wireless charging engaged
Flashing Red – Foreign object detected; wireless charging blocked
No light – No charging in progress
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
129 |
Which smartphones does the Aivo Connect work with?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 415
|
The Aivo Connect Mount will work with following Smartphones, all of which are Qi wireless compatible.
Apple iPhone: 13 Pro Max, 13 Pro, 13, 12 Pro Max, 12 Pro, 12, 11 Pro Max, 11 Pro, 11, XS Max, XS, XR, X, 8 Plus, Qi-Wireless enabled Air pods and compatible Airpod cases.
Samsung Galaxy: Galaxy S20 Ultra, S20+, S20, Z Flip, Fold, Note10+, Note 10, S10, S10e, S10+, Note 9, S9, S9+ Note 8, S8, S8+, S7, S7 Edge, Note 5, S6, S6 Edge.
Google: Pixel 4,3. We strongly advise that you use the cable and power adapter provided, as third-party components may negatively impact wireless charging performance.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
128 |
What smartphones do the iON Wireless Plus Charging Pads work with?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 388
|
The iON Wireless Series Charging Pads will work with Smartphones that have built-in Qi wireless charging such as below:
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
127 |
What are some examples of Alexa Skills that can be used with the device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 400
|
Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smart home devices and ordering products from your Amazon account and many more, while you keep your hands on the wheel and eyes on the road.
For an optimal experience, please follow the detailed instructions for Alexa setup found in the manual or the iOttie Connect app.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
126 |
How do I unpair my device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 339
|
To unpair your device, hold the ‘Invoke Alexa’ button for 5 seconds until it flashes Orange and select ‘Forget Device’ from the phones Bluetooth setting.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
125 |
What smartphones do the iON Wireless Mini work with?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 353
|
The iON Wireless Series Charging Pads will work with Smartphones that have built-in Qi wireless charging such as below:
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
124 |
How do I Pair and Connect my device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 672
|
1. After Aivo Connect powers on, hold the Invoke Alexa button (on the right side at the back) for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device.
2. In the Alexa App, navigate to ‘Add Device’ then select from available devices: iOttie Aivo Connect (####) and pair device. Allow location access and make sure Bluetooth is discoverable and turned on. WARNING: For your safety, please do not connect/pair device while driving.
3. Once device is paired and connected, the LED Ring will flash Blue 3 times before turning off. Alexa is now ready to use.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
123 |
How do I align my phone to receive wireless charging?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 375
|
The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples.
Caution: If device flashes Red, as foreign object is detected and device must be removed to prevent overheating.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
122 |
How does the Automatic Mounting system work?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 373
|
1. Side arms on mount automatically open via silent step motor when phone is detected in front of the proximity sensor on the mount.
2. Once the phone is placed in mount, the arms will automatically close after one second. Qi wireless charging will start immediately.
3. Buttons behind the cradle arms on both sides of the device can open and close the arms. One or both buttons can be pressed.
Please note: The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
121 |
How do I install the Aivo Connect Mount on my dashboard?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 373
|
1. Select desired mounting location on the dashboard and clean the surface prior to installation.
2. Remove adhesive cover from bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area. *Press and hold firmly for 30 seconds to securely adhere.
3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place.
4. Connect power cord to back of Aivo Connect and plug charger into the cars power source.
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
120 |
What do the lights on the iON Wireless Duo Stand mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 857
|
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
119 |
Will the iON Wireless Duo charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 468
|
It all depends on the thickness of the case and the material used. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminum cases may not charge as well.
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
118 |
Does the iON Wireless Duo turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 554
|
The iON Wireless Duo does not have an auto-off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
117 |
How does one align their qi adapter in their smartphone with the qi coil located on the Auto Sense Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 504
|
The Qi Coil is generally found in the center of most smartphone models and behind the trigger button on the Auto Sense Wireless Charger.
Please also take note of the following:
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
116 |
What do the colors on the Auto Sense Car Mounts charging indicator mean?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 703
|
Charging Indicator: Your device's screen will show that it is charging.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
115 |
My car does not have a cigarette port for charging. Will the Auto Sense Charger work if I have a traditional USB port?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 332
|
If you supply your own cable from the USB to the mount, it should work however, it will only provide standard charge. Please make sure your wire is Qualcomm 2.0-3.0 compatible.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
114 |
Will the mount drain my battery if left plugged in when I leave the car?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 473
|
In most cases no, but it depends on car manufacturer. If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
113 |
Will the Auto Sense Charger turn off when the phone is fully charged?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 370
|
No, the Auto Sense Wireless Charger will not turn off after the phone is fully charged. However, your phone should do this.
Cell Phones implement the charging internally, the Auto Sense Wireless Charger just supplies power wirelessly. The phone communicates with the "charger" (this device) and the power is turned on/off as needed.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
112 |
How Do I remove my phone from the Auto Sense Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 371
|
There are two buttons on either side of the mount cradle that should be pressed to release the cradle arms. You can press one or both to release your phone.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
111 |
What are the charging specifications of the Auto Sense?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 340
|
Max Wireless Charging Capacity: 7.5W iPhone, 10W Android.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
110 |
Will the Easy One Touch 2 Qi Wireless Mount work with a phone case?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 354
|
Yes, it's able to charge through the thickness of up to 3MM.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
109 |
Does the Easy One Touch Fast Wireless 2 Qi Wireless Mount charge the Google pixel 3 XL or Google Pixel 4?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 434
|
Yes. It has been certified within the "Made for Google" program, which enables third-party accessories to accompany Google-brand devices.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
108 |
Will the Easy One Touch Fast Wireless 2 Qi Wireless Mount Charger turn off when the phone is fully charged?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 385
|
No, it will not turn off after the phone is fully charged, however smartphones usually regulate the charging internally.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
107 |
How wide do the Easy One Touch Wireless 2 Qi Wireless Charging Mount arms open?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 434
|
The Easy One Touch Wireless 2 Charging Mount has mount cradle arms that open up to 3.6 inches wide, and mount cradle feet with a button that can be adjusted to fit large and extra-large smartphones.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
106 |
How do I prevent my Easy One Touch 2 Qi Wireless Mount from overheating?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 358
|
The Easy One Touch 2 Qi Wireless Mount has vent holes in the back to help avoid overheating.
You can also try adjusting the telescopic arm under the dashboard surface to minimize heat.
Please note that some smartphones have a temperature control feature that automatically turns off the device when exposed to high temperatures.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
105 |
My car does not have a cigarette port for charging. Will the Easy One Touch 2 Qi Wireless Mount work if I have a traditional US
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 405
|
If you supply your own cable from the USB to the mount, it should work. However, it will only provide standard charge. Please make sure your wire is Qualcomm 2.0-3.0 compatible.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
104 |
What are the charging specifications of the iOttie Easy One Touch 2 Qi Wireless Charging?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 340
|
Max Wireless Charging Capacity:7.5W iPhone. 10W for Android and Google Pixel.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
103 |
What do the LED light indicators mean?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 364
|
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
102 |
What smartphones does the Easy One Touch 2 Qi Wireless Mount work with?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 509
|
The Easy One Touch 2 Qi Wireless Charging Mount is compatible with Smartphones that have built-in Qi wireless charging. Please confirm that your phone is Qi enabled before using the mount. Some examples are listed below:
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
101 |
Can I use Alexa in languages other than English?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 340
|
As of April 2021, Alexa supports 8 languages:
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
100 |
Can I change the position of the Easy One Touch 2 Qi Wireless Mount once I've placed it on my dashboard?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 346
|
The dashboard pad is one time use only. We strongly advise that you use the one-time only dashboard pad when mounting to the dashboard and avoid placing the suction cup onto the dashboard directly. We do sell dashboard pads in case you ever need some extra pads, and we also cover dashboard pad defects under our warranty policy.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
99 |
Can I play music through my car speakers?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 396
|
If you connect your phone to the Bluetooth in your car, you can play music through your speakers using the Bluetooth connection. You can also connect to your car’s speaker by plugging an AUX cable into your phone.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
98 |
How do I set up the device?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 478
|
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
97 |
Will the Metal Plates included in the iTap Magnetic mounts interfere with Qi Wireless charging?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 359
|
If you place the Metal Plate in the middle of your smartphone, it will interfere with wireless charging.
However, if you apply the Small Metal Plate toward the bottom of your smartphone, you will be able to utilize magnetic mounting without interfering with wireless charging.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
96 |
How do I connect to Pandora using the Easy One Touch Connect?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 392
|
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
95 |
How do I apply my iTap metal plates correctly?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 587
|
Step 1: Apply the protective film to the desired location of metal plate placement. To do this, please remove the cover from the adhesive film than apply the film to the back of the smartphone. Press and rub for a tight seal. Step 2: Select Metal Plate. Peel adhesive cover off Metal Plate and apply firmly on the back of smartphone or case. Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
94 |
What is the maximum width of a smartphone that an iOttie iTap Magnetic Mount can hold?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 384
|
iOttie iTap Magnetic Mounts are completely universal, please make sure to test the weight of your smartphone before usage.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
93 |
What is the difference between inner and outer metal plates?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 571
|
The inner plate goes in between smartphone and case. It uses a very small amount of adhesive tape to secure it in place. The outer plate goes on the outside of the smartphone or case. It uses an adhesive tape to secure it in place. Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
92 |
What is the adhesive film that came with my metal plates?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 395
|
The adhesive film is a clear film that ensures the metal plate will have a clean area to adhere to. It will also help in regards to removal.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
91 |
Are the attachments on the iTap Magnetic 2 removable like in other iOttie mounts?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 471
|
No, the attachments are not removable.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 CD Slot Mount |
90 |
How to remove the Easy One Touch 4 CD Slot Mount from actual cd holder?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 796
|
There is a little lever/clip that you lock it into place when you are using the Phone Holder. To remove from CD player, push the lever the opposite direction to remove from CD player.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 CD Slot Mount |
89 |
Can you use a cd or dvd with the Easy One Touch 4 CD Slot Mount installed the slot?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 399
|
No, because CD connector blades will be inserted into the slot where the CD goes.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 CD Slot Mount |
88 |
What prevents the phone from slipping down? How tight is the grip of the Easy One Touch 4 CD Slot Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 403
|
The arms have a firm grip and are lined with an anti-slipping surface.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
87 |
What is the maximum that the Easy One Touch 4 Vent Mount can expand?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 384
|
The Easy One Touch Air Vent Mount can expand up to 3.5 inches in width.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
86 |
Can I remove the mount cradle feet from the Easy One Touch 5?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 389
|
Yes, the feet are removable.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
85 |
Is the suction cup reusable?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 893
|
Yes, the suction cups can be re- used. If it loses some stickiness when removed, to restore the stickiness, rinse the suction cup with warm water (no soap) while massaging the cup at the same time, and then let it air dry. That usually brings the suction cup back to good condition.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
84 |
How do I use the dashboard pad?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 386
|
The black dashboard pad is to be used when mounting to the dashboard (you don't need it if you are mounting to glass). It creates a smooth matte finish that is ideal for the mount to adhere to. It also protects your dashboard from any possible damage. It should go on the dashboard first- sticky side down.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
83 |
Is the Dashboard Pad reusable?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 362
|
No, the dashboard pad is one time use only.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
82 |
How do I remove the suction cup from its mounted position?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 3468
|
The first few times it may be hard to remove from applied surface.
To safely remove, we suggest the following steps:
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
81 |
Does the Velox Wireless Air Vent Mount work on circular air vents?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 384
|
The Velox Wireless Vent Mount is designed to work with flat air vent blades, as shown in image below.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
80 |
How do I remove the dashboard pad?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 1083
|
What we advise that when trying to remove the sticky pad, is to pull up the little tab that is attached to the sticky pad, and gently slide a credit card or a putty knife underneath it at the same time. This breaks the seal, and makes it much easier to remove. If there's still resistance, try 'Goo Gone' to loosen the adhesive.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
79 |
Can I fast charge with the Velox Wireless Air Vent Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 391
|
Yes, it will charge at a rate of 7.5 W.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
78 |
How does the Velox Wireless Air Vent Mount work?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 445
|
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone's 12 and 13 MagSafe models; providing a secure hold and optimal alignment for wireless charging.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
77 |
Does the Velox Wireless Air Vent Mount come with metal plate kit?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 369
|
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone 12 and 13 models. There isn't a metal plate kit included.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
76 |
Is it possible to remove the cable from the Velox Wireless Air Vent Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 458
|
No, the cable is not detachable.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
75 |
Can the Velox Magnetic Wireless hold my phone in landscape mode?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 379
|
Yes, it has a 360-degree adjustable robust ball joint for optimal viewing angles.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
74 |
My car doesn't have a cigarette port for charging. Will the Velox Magnetic Wireless work if I have a traditional USB port?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 380
|
You'll need a USB-C to USB adaptor to use the Velox Wireless Air Vent Mount with your car's USB port, because it includes a USB-C connector at the end. Please note that only standard charging at a rate of 5W will be supported in this scenario.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
73 |
Can the Velox Wireless Air Vent Mount be used with a phone case that isn't MagSafe?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 518
|
The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case.
Have more questions?
|
||
Velox Wireless Air Vent Mount
|
72 |
Does the Velox Magnetic Wireless provide fast charge?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 352
|
Yes, it will charge iPhone 12 and 13 models at a rate of 7.5 W.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
71 |
Is the Velox Wireless's Air Vent attachment removable, like it is with other iOttie mounts?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 333
|
No, unlike some of the other series, the vent adapter is not removable or interchangeable.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
70 |
Will the Velox Magnetic Wireless drain the car battery if I leave this plugged in?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 436
|
If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery. If the cigarette lighter receptacle turns off when the engine turns off, it won’t.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
69 |
Are you going to make a dashboard mount for the Velox Magnetic Wireless?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 466
|
Yes, we are currently developing a Velox Dashboard & Windshield Mount and are gearing up for a Spring release.
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
68 |
What’s the measurement of the suction cup and dashboard pad for the iTap Wireless 2?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 357
|
The diameter of the suction cup is 2.5 inches while the dashboard pad is 3 inches.
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
67 |
Do I have to use the cable that comes with the iTap Wireless 2?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 318
|
You can use an alternative cable, as long as it's 2.0 QC compatible or higher. However, we do recommend using our provided cable to make sure you are getting the most efficient charge.
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
66 |
What do the colors on the iTap Wireless 2 Indicators mean?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 564
|
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
65 |
Will the iTap Wireless 2 charge through a phone case?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 396
|
Yes, it's able to charge through the thickness of up to 6-7 mm.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
64 |
Will the iTap Magnets work with a case on my phone?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 529
|
Yes, the iTap Series work with a case. Actually, we provide two magnets - one intended for the outside of your phone case and one for the inside of your phone case. You don't have to use both.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
63 |
Do the magnets in the iTap Magnetic mounts interfere with my phone’s call quality or GPS?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 376
|
We have had the iTap Magnetic series tested by an independent third party which found that the magnets will not cause interruption to your smartphone's internet, cellular, or navigation quality when in use.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
62 |
Do the magnets in the iTap Magnetic mounts interfere with the compass on my smartphone?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 376
|
There is a chance the compass may be affected when the mount is attached; however, once you remove your phone from the mount the compass will return back to normal.
Have more questions?
|
||
Alexa Assisted
Easy One Touch Connect Pro |
61 |
How do I connect to Pandora using the Easy One Touch Connect Pro?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 385
|
To successfully launch Pandora to utilize with the iOttie Easy One Touch Connect please follow the steps below:
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
60 |
Will the Velox Wireless Air Vent Mount work on my Android or Pixel Phone?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 366
|
No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
59 |
How long is the cable on the Velox Wireless Air Vent Mount?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 475
|
The cable is 4 feet long (or about 1.2 meters).
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
58 |
Will the Velox Wireless Air Vent Mount turn off when the phone is fully charged?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 393
|
The Velox Wireless Air Vent Mount does not have an On/Off switch. Once the cable is plugged in and the vehicle is turned on, the mount will stay on.
Have more questions?
|
||
Velox Wireless Air Vent Mount
|
57 |
Can the Velox Wireless Air Vent Mount be used with a MagSafe case?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 387
|
Yes, it is definitely compatible with MagSafe cases.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
56 |
Does the power cord need to be plugged in for my Velox Magnetic Wireless to work?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 383
|
The power cord would need to be plugged in for the wireless charging to work. However, you can still use this as a magnetic mount even if you unplug the power cord.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
55 |
What type of power adapter does the Velox Wireless Air Vent Mount use?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 373
|
The Velox Magnetic Wireless Mount features a 12V Power Outlet Adapter with a USB-C power cable.
Have more questions?
|
||
Accessories
Dashboard Pad |
54 |
Will the dashboard mount damage my dashboard?
Bae Minseong
|
2022.01.18
|
Votes 0
|
Views 572
|
If you have a concern about dashboard damage we do recommend mounting the car mount on your windshield (state law permitting). You may also consider our Air Vent or CD Slot Car Mounts.
We also have included a dashboard pad with most of our car mounts to allow for a smooth surface and help in regards to preventing damage from occurring to your dashboard.*
iOttie will not be liable for any indirect, incidental, or punitive damages arising from the use of any iOttie product. The iOttie Limited Warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property.
*Please note: due to vehicle recalls due to the dashboard on these vehicles cracking, melting, etc, if you have Lexus or Toyota Vehicles from the list below, we recommend mounting on your windshield (state law permitting). You may also consider our Easy One Touch 4 Air Vent or Easy One Touch 4 CD Slot Car Mounts.
2003-2005 Toyota 4Runner
2005-2010 Toyota Avalon
2007-2011 Toyota Camry and Camry Hybrid
2004-2010 Toyota Sienna
2004-2008 Toyota Solara
2007-2008 Lexus ES 350
2003 -2008 Lexus GX 470
2006- 2008 Lexus IS 250/350
2007 Lexus LS 460
2004-2006 Lexus RX 330
2007- 2009 Lexus RX 350
2005- 2008 Lexus RX 400h
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
53 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 397
|
There are two buttons on the back of the device: Invoke Alexa Button and Mute/Unmute Button.
Invoke Alexa Button
After Aivo Connect powers on, hold the Invoke Alexa Button for 5 seconds to initiate Setup Mode. The LED Ring will pulse orange as Alexa directs you to the Alexa App to add a new device.
Mute/Unmute Button
The Mute/Unmute Button also on the back of the mount base can be used to turn Alexa on/off.
Have more questions?
|
||
Alexa Assisted
Easy One Touch Connect Pro |
52 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 388
|
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
|
||
Alexa Assisted
Easy One Touch Connect Pro |
51 |
Can I turn Alexa off?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 497
|
Alexa can be muted with the Mute Button on the back of the device. When Alexa is muted the device is not listening.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
50 |
How does the Automatic Mounting system work?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 374
|
Have more questions?
|
||
N/S
|
49 |
How do I initiate a warranty claim?
Bae Minseong
|
2022.01.06
|
Votes 0
|
Views 416
|
You may fill out the form on our warranty/replacement page or contact us directly at cs@iottie.com.
Please make sure to provide proof of purchase and your most updated shipping address.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
48 |
What smartphones do the iON Wireless Mini Charging Pads work with?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 425
|
iON Wireless Mini is compatible with iPhone & Samsung Series, and all Qi-enabled devices.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch Wireless 2 |
47 |
Does the Easy One Touch Wireless Charging Mount work in landscape as well?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 397
|
Yes, the landscape is simple as just turning the main mount is a ball joint, so it can easily swivel around.
Have more questions?
|
||
Wireless Charging Mounts
N/S |
46 |
Does the Qi wireless charger have to always be plugged in to be charging your phone?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 401
|
Yes, the device needs the power to supply the Qi. The phone must also be in the cradle to charge.
Have more questions?
|
||
Wireless Charging Mounts
N/S |
45 |
Will Qi Wireless Car Mounts charge a device through a Popsocket?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 527
|
No, unfortunately, a Popsocket will block the qi coil in the smartphone from connecting to the qi coil in our mount.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
44 |
What is the maximum width of a smartphone that an iOttie Easy One Touch 5 Mount can hold?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 373
|
Our Easy One Touch 5 Series can hold up to 3.6 inches in width.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
43 |
What’s the difference between The Easy One Touch 5 series and the versions before?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 522
|
We have developed the Easy One Touch 5 Mount to be more user-friendly in the following ways.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
42 |
What is the ball size of the Easy One Touch 5 Mount?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 1151
|
The ball size of the Easy One Touch 5 is 17mm.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
41 |
Is it hard to remove the Easy One Touch 4 Vent from the vent?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 381
|
Not at all, untwist the screw holding the unit in place and slide the vent clip out off the vent.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
40 |
Will the Easy One Touch 4 Vent mount work on a circular vent?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 375
|
If your circular vent has horizontal or vertical air slots, it should work just fine. It grips tight and can be rotated in any direction. Mine has only popped off the vent once in a year or so of using it.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
39 |
Does the Easy One Touch 4 on vertical vents?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 400
|
Yes, the clamp rotates so it can work vertically or horizontally. If your vent feels a bit flimsy, test before use.
Have more questions?
|
||
Accessories
Suction Cup |
38 |
How do I remove the suction cup from its mounted position?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 1191
|
The first few times it may be hard to remove from the spot you placed it in. We suggest the following:
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
37 |
What power adapter is used on the iON Wireless Plus Charging Pad?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 391
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch Connect Wireless 2 |
36 |
What do the colors on the Easy One Touch Wireless 2 charging indicator mean?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 1645
|
Charging Indicator
Your device's screen will show that it is charging.
Green Light
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
35 |
How do I pair and connect my device?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 418
|
Have more questions?
|
||
Universal Mounts
Easy One Touch |
34 |
When using the Easy One Touch CD Slot Mount can the phone be angled toward the driver or passenger?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 394
|
Yes. There's a ball that snaps into a socket, so it can move 360°. There is a tightening screw that goes around the ball-in-socket spot which adjusts the tension.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
33 |
Does the Easy One Touch Fast 2 Qi Wireless Charger work in landscape as well?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 369
|
Yes, the mount cradle is able to rotate 360 degrees.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
32 |
What are the charging specifications of the iOttie Easy One Touch 2 Qi Wireless Charging?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 387
|
Max Wireless Charging Capacity: 7.5W iPhone and 10W for Android and Google Pixel.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
31 |
Will the Easy One Touch 2 Qi Wireless Mount work through a phone case?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 535
|
Yes, it's able to charge through the thickness of up to 5mm.
Have more questions?
|
||
Alexa Assisted
N/S |
30 |
Can I use Alexa in languages other than English?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 371
|
Only English is supported at this time.
Have more questions?
|
||
Alexa Assisted
N/S |
29 |
Can I change my default map to use with Alexa?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 388
|
Alexa will use your default maps app. To use a specific map (i.e. Waze or Google Maps) the default must be changed within the Alexa app.
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
28 |
Do I just need the Alexa app to use the Aivo Connect?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 508
|
You will need to install the iOttie Connect app to make sure your Easy One Touch Connect has the most up-to-date firmware installed. The iOttie Connect app is available from the Apple App Store® or the Google Play™ Store.
Have more questions?
|
||
Accessories
Suction Cup |
27 |
Does the suction cup stick on all surfaces?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 394
|
All our smartphone car mounts will stick to most noncurved textured surfaces because of our sticky gel suction cup. It is made of a gel that will fill the air gaps that cause most other mounts to fail. The special gel material is washable to regain its stickiness.
Have more questions?
|
||
Accessories
Suction Cup |
26 |
Will the suction cup on iOttie Mounts melt when the cars dashboard gets hot in the summer time?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 564
|
There is a very slight possibility if exposed too long to the sun.
We highly recommend removing often during times of extreme heat or parking in shady areas.
*Please note this is in reference to the suction cup only. The Dashboard Pad will not melt.
Have more questions?
|
||
Accessories
Dashboard Pad |
25 |
How do I use the Dashboard Pad?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 499
|
The Dashboard Pad is to be used when mounting to the dashboard (you don't need it if you are mounting to the windshield). It creates a smooth matte finish that is ideal for the mount to adhere to. It also protects your dashboard from any possible damage. It should go on the dashboard first-sticky side down.
Have more questions?
|
||
Accessories
Dashboard Pad |
24 |
Is the Dashboard Pad reusable and can it be purchased separately?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 531
|
The adhesive tape on the underside of the Dashboard Pad is not reusable. Please test the position of your mount before removing the protective cover and applying the Dashboard Pad to your dash.
We recommend using the included Dashboard Pad for dashboard mounting only. This will help when mounting on curved and textured surfaces as well as prevent any potential dashboard damage.
***Additional Dashboard Pads can be purchased separately following this link: www.amazon.com/dp/B074DYBQ9L
Have more questions?
|
||
Accessories
Dashboard Pad |
23 |
How do I remove the dashboard pad?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 2304
|
What we advise that when trying to remove the sticky pad, is to pull up the little tab that is attached to the sticky pad, and gently slide a credit card or a putty knife underneath it at the same time. This breaks the seal, and makes it much easier to remove.
Have more questions?
|
||
Universal Mounts
iTap |
22 |
Do the iTap magnets interfere with your phone in any way when placed?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 370
|
No it does not interfere with anything on your phone. You simply just place the metal plates on your case or phone whichever you like and the mount will magnetize with the plates.
Have more questions?
|
||
Accessories
N/S |
21 |
What is the adhesive film that came with my metal plates?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 399
|
The adhesive film is a clear film that ensures the metal plate will have a clean area to adhere to. It will also help in regards to removal.
Have more questions?
|
||
N/S
|
20 |
Where does iOttie ship to?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 427
|
iOttie Ships to the following locations. If your country is not on this list, please reach out to us and we may have a distributor in your location.
Australia
Austria
Belgium
Canada
Czech Republic
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
Ireland
Italy
Japan
Korea
Luxembourg
Mexico
The Netherlands
New Zealand
Norway
Poland
Portugal
Singapore
Spain
Sweden
Switzerland
Turkey
United Kingdom
United States
Have more questions?
|
||
N/S
|
19 |
Does iOttie pay the shipping costs for returns?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 404
|
Customers who return a purchase due to buyer’s remorse within 30 days of the purchase date are liable for all return shipping fees. Customers who receive a damaged item will be provided with a return shipping label and will not be charged for shipping costs.
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
18 |
What are some examples of Alexa Skills that can be used with the device?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 465
|
Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smart home devices and ordering products from your Amazon account, and many more, while you keep your hands on the wheel and eyes on the road.
For an optimal experience, please follow the detailed instructions for the Alexa setup found in the manual or the iOttie Connect app.
-
Things to Try with Alexa
Navigation
Alexa, navigate to Prospect Park.
Alexa, take me to the nearest gas station.
Alexa, get directions to home.
Music
Alexa, turn up the volume.
Alexa, play rock music.
Alexa, rewind 15 seconds.
Communication
Alexa, call Home.
Alexa, text “Hello” to John.
Alexa, call Hannah.
Miscellaneous
Alexa, find a nearby gas station.
Alexa, what’s the weather?
Alexa, tell me a story.
Alexa, resume my audiobook.
Alexa, lock the front door.
Alexa, what’s on my to-do list?
Alexa, how does my day look?
Alexa, what movies are playing?
Alexa, what’s the news?
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
17 |
Does the power cord need to be plugged up for my Auto Sense to work?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 351
|
The Auto Sense has a built-in battery and will stay on standby for up to 5 hours, when unplugged if fully charged. This allows the release and open mechanism function to work, however, it will not charge your phone when unplugged.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
16 |
How do I prevent my Auto Sense from overheating?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 403
|
Please try adjusting the telescopic arm under the dashboard surface to minimize heat. Please note that some smartphones have a temperature control feature that automatically turns off the device when exposed to high temperatures.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
15 |
Will the Auto Sense charge through a phone case?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 421
|
Yes, it's able to charge through the thickness of up to 5mm.
Have more questions?
|
||
Alexa Assisted
N/S |
14 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 346
|
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
|
||
Alexa Assisted
N/S |
13 |
Will Alexa use my data?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 372
|
Alexa needs an internet connection to be used. The device will use your phone’s date or use any wireless connection that is available. Message & data rates may apply.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
12 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 321
|
‘Back Left’ button – This is the Mute/Unmute button
‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. Please note that this button can also be used in place of the Wake Word when using Alexa.
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
11 |
My Aivo Connect Device is not fast charging. Why is that?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 344
|
Apple & Samsung will utilize standard charges to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain minimal charging.
PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
10 |
Is the Aivo Connect MagSafe?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 389
|
No, but Aivo Connect is compatible with all the latest Apple, Samsung, and Google devices.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
9 |
Can I change the position on the Aivo Connect once I've placed it on my dashboard?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 387
|
The twist lock base is one-time use only; however, we do provide 2 of them so that you can remount if need be.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
8 |
How do I install the Aivo Connect Mount on my dashboard?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 412
|
1. Select desired mounting location on the dashboard and clean the surface prior to installation.
2. Remove adhesive cover from the bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area. *Press and hold firmly for 30 seconds to securely adhere.
3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place.
4. Connect the power cord to the back of Aivo Connect and plug the charger into the car's power source.
Have more questions?
|
||
N/S
|
7 |
How will we know when we will be receiving our replacement?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 544
|
You will be sent an email from cs@iottie.com with your tracking number for your replacement unit!
Have more questions?
|
||
N/S
|
6 |
What is iOttie's Return Policy?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 1874
|
iOttie will accept returns for refund if request is made within 30 days of purchase with original receipt of purchase, and if the product is purchased directly from iOttie.com. No returns for refund will be accepted after 30 days. A customer may receive a replacement beyond the 30 days if the issue is regarding warranty/defective products. Customers who return the product within the appropriate time due to buyer’s remorse will be responsible for all return shipping costs. Customers who receive a defective item will receive a return shipping label and will not be responsible for return shipping.
PLEASE NOTE: If you purchased the product from a third party site/store, please contact the seller directly as iOttie cannot provide a refund for such purchases. This limited warranty does not apply to products purchased from unauthorized resellers. iOttie is not responsible for a refund and/or replacement of those products. To make a warranty claim you must have your original receipt of purchase. Please contact an iOttie Customer Service Representatives at cs@iottie.com so they can assist you further. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Have more questions?
|
||
N/S
|
5 |
What is iOttie's Warranty Policy?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 555
|
Based on the product, iOttie currently provides a 1 or 2-year warranty. Please make sure to check your product manual to double-check.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch Wireless 2 |
4 |
What is the difference between the Easy One Touch Wireless Qi and the iOttie Easy One Touch 2 Qi Wireless Charging Mount?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 390
|
We have developed the Easy One Touch Wireless 2 Mount to be more user-friendly in the following ways.
Have more questions?
|
||
N/S
|
3 |
Does iOttie pay warranty return shipping?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 492
|
The buyer pays return shipping if they do not want the item. If the product is defective due to a manufacturing error we will provide a shipping label.
Have more questions?
|
||
N/S
|
2 |
Do I need to register a product under warranty?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 379
|
iOttie does not require you to register your product under warranty! We just ask that in the case you need to claim a warranty you provide us with valid proof of purchase and an updated shipping address.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus & Mini |
1 |
What is the difference between iON Wireless Plus & iON Wireless Mini?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 310
|
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device.
Have more questions?
|
Warranty
Number | Content | Title |
Alexa Assisted
Aivo View |
185 |
Does the Aivo View Dash Cam still work when the car is parked?
Bae Minseong
|
2022.02.04
|
Votes 0
|
Views 332
|
The Aivo View Dash Cam will need to be connected to an external power source in order to function when the car is parked.
Have more questions?
|
||
Alexa Assisted
Aivo View |
184 |
What is the field of view?
Bae Minseong
|
2022.02.04
|
Votes 0
|
Views 340
|
The field of view refers to the area of the world seen through the camera at a given location and orientation in space. The Aivo View has a 140° field of view, allowing you to see the full picture without the distortion of a wide-angle lens! WDR maintains image quality even in bright or low light situations.
Have more questions?
|
||
Alexa Assisted
Aivo View |
183 |
How do I install the Aivo View to my windshiled?
Bae Minseong
|
2022.02.04
|
Votes 0
|
Views 377
|
1. Choose Mounting Location *Ideal placement is behind the rear view mirror, with the camera lens just inside the area swept by the passenger side windshield wiper.2. Clean the area where you plan to install the Magnetic Mounting Base. 3. Locate the Magnetic Mounting Base at the bottom of the Aivo View Mount. Please detach and then remove the the Red plastic film from the base to reveal the adhesive. 4. Attach the Magnetic Mounting Base to the windshield sticky side down and press firmly for 30 seconds 4. Connect the included power cable. 5. Attach the Aivo View to the base. Have more questions?
|
||
Alexa Assisted
Aivo View |
182 |
Does the Aivo View Dash Cam have to be constantly plugged in to work?
Bae Minseong
|
2022.02.03
|
Votes 0
|
Views 399
|
Yes, in order for the Aivo View Dash Cam to work, it must be connected to a power source. You'll need an extra power source to utilize in parking mode.
Have more questions?
|
||
Alexa Assisted
Aivo View |
181 |
How do I insert and remove the SD card?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 391
|
-Remove the silicone cover on the side of the Dash Cam and insert a
compatible Micro SD card.
- Push until the card clicks into place. You may use the edge of a small
coin or similar object if necessary.
-A second push inwards will release
Have more questions?
|
||
N/S
|
180 |
When will my order ship if I select an expedited shipping method?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 407
|
The shipping cut-off time for expedited orders is 11:00 AM EST/8:00 AM PST/10:00 AM CST.
Orders placed before the shipping cut-off time will usually be shipped on the same day.
Orders placed after this time will be shipped on the following business day.
Please note that orders that are expedited may still take up to 1 business day to process. This is a rough estimate that excludes weekends and holidays.
Have more questions?
|
||
N/S
|
179 |
Does iOttie offer free shipping?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 337
|
Yes, we offer free shipping on all domestic orders in the United States, when a standard shipping method is selected during checkout.
Have more questions?
|
||
N/S
|
178 |
What do I need to do when I received a different product than what I ordered?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 388
|
If you placed your order with us and received the wrong product, please contact us and provide your name, email address, and order number and our team will be happy to resolve this for you. Please keep hold of all packaging during this process. Please note that if your order was placed with another retailer, you will need to contact the retailer directly to initiate an exchange.
Have more questions?
|
||
N/S
|
177 |
How long will it take for my order to be delivered?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 400
|
Have more questions?
|
||
N/S
|
176 |
How long will it take for my order to be shipped?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 453
|
All orders are subject to processing time before being picked up from our fulfillment center by the appropriate carrier. Once your order has been placed, please allow 1-2 business days for your order to be processed. If you need your order within a specific time frame, please use one of the expedited shipping services that we offer.
Have more questions?
|
||
N/S
|
175 |
Do I have to pay customs fees for my international order?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 388
|
Import taxes, tariffs, and related Customs fees may be required in some countries outside the United States, and these costs are not covered by the shipping fee paid at the time the order is placed. If applicable, the destination location’s Customs office determines and imposes these fees. Please contact your local Customs office for further information on charges.
Have more questions?
|
||
N/S
|
174 |
What countries does iOttie Ship to?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 371
|
iOttie Ships to the following locations. If your country is not on this list, please reach out to us as we may have a distributor in your location.
Have more questions?
|
||
N/S
|
173 |
Can I change the delivery address after my order has been shipped?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 353
|
We regret to advise that, we cannot change the shipping address or make any modifications once the order is en route.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
172 |
How do you remove the mount from the vent? Is it easy?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 515
|
Press inward when trying to fix the clip to the AC vent, and pull toward you when removing it.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
171 |
Does the Velox Air Vent Mount work on circular air vents?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 378
|
The Velox Mount is designed to work with flat air vent blades as demonstrated in image below.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
170 |
Does the Velox Wireless Air Vent Mount come with metal plate kit?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 390
|
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone 12 and 13 models. There isn't a metal plate kit included.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
169 |
Does the Velox Magnetic Air Vent Mount come with a cord?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 348
|
No, it doesn't.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
168 |
Will the Velox Magnetic Air Vent Mount work on my Android or Pixel?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 364
|
No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
167 |
Can the Velox Magnetic Air Vent Mount be used with a phone case that isn't MagSafe?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 363
|
The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
166 |
Is the vent attachment on the Velox Magnetic Air Vent Mount removable like in other iOttie mounts?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 375
|
No, the vent attachment is not removable.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
165 |
Can the Velox Magnetic Air Vent Mount hold my phone in landscape mode?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 347
|
Yes, it has 360 adjustable strong ball joint for flexible and optimal viewing angles.
Have more questions?
|
||
Alexa Assisted
Aivo View |
164 |
What size SD card should I get for the Aivo View?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 366
|
The Micro SD Card that must be inserted prior to operation is compatible with sizes ranging from 32GB to 128GB, Class 10.
Have more questions?
|
||
Alexa Assisted
Aivo View |
163 |
Does the Aivo View come with an SD card?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 335
|
The Aivo View Dash Cam requires a Micro SD Card that must be inserted prior to operation. This is not included and will need to be purchased separately.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
162 |
Does the iON Wireless Pad Plus turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 315
|
The iON Wireless Pad Plus does not have an auto off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Wireless Chargers
iON Wireless Stand |
161 |
Is the iON Wireless Stand convertible? As in can it go flat also?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 412
|
At this time the iON Wireless Stand is just a stand and will not turn into a charging pad.
Have more questions?
|
||
Wireless Chargers
iON Wireless Stand |
160 |
Does the iON Wireless Stand turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 322
|
The iON Wireless Stand does not have an auto-off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
159 |
Will the iON Wireless Plus Charging Pads charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 331
|
It all depends on the thickness of the case and the material used. Thick cases large than 1/4 inches will most likely not charge. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminum Cases may not charge as well.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
158 |
Will the iON Wireless Mini Pad charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 315
|
It all depends on the thickness of the case and the material used. Thick cases large than 1/4 inches will most likely not charge. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminium Cases may not charge as well.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
157 |
Is the iON Wireless Plus Charging Pad a portable charger?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 360
|
At this time any iON Wireless Charging Pads are portable only when connected to a portable battery. It does not include a battery. It is only portable in size but it still has to be connected to power in order to function.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
156 |
Is the iON Wireless Mini a portable charger?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 317
|
At this time any iON Wireless Charging Pads are portable only when connected to a portable battery. It does not include a battery. It is only portable in size but it still has to be connected to power in order to function.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
155 |
What are the specifications iON Wireless Plus Fast Charging Pad?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 328
|
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
154 |
My Aivo Connect Device is not fast charging. Why is that?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 341
|
Apple & Samsung will utilize standard charge to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain a minimal charging.
PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components.
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
153 |
What power adapter is used on the iON Wireless Duo?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 323
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Wireless Chargers
iON Wireless Stand |
152 |
What power adapter is used on the iON Wireless Stand?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 334
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
151 |
Will the Aivo Connect drain my battery if left plugged in when I leave the car?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 326
|
In most cases no, but it depends on car manufacturer. If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
150 |
What power adapter is used on the iON Wireless Mini?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 330
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
149 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 359
|
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
148 |
How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Plus Charging Pads?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 364
|
Center the back of the smartphone in the center of the Anti-Slip ring for a fast and efficient wireless charge.
Rest your smartphone on the charging surface parallel to the charging pad.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
147 |
Will the Aivo Connect also be available in other mounting options (Air Vent or CD)?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 333
|
Since the base houses the Alexa components we cannot create a vent or CD version.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
146 |
Is there an on and off switch?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 718
|
There is no and off switch on the device. Once plugged in, the device will remain on unless the vehicle shuts off power when in parking mode.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
145 |
How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Mini Pads?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 370
|
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
144 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 352
|
‘Back Left’ button – This is the Mute/Unmute button
‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. Please note that this button can also be used in place of the Wake Word when using Alexa.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
143 |
What are the specifications iON Wireless Mini Fast Charging Pad?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 396
|
Max Wireless Charging Capacity: 7.5w iPhone, 10W Android
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
142 |
What is the length of the cable on the Dual Car Charger with USB?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 381
|
The length of the cable is 3ft.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
141 |
What do the lights on the iON Wireless Plus Charging Pad mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 590
|
Charging indicator: Your device's screen will show that it's charging. If your phone is not charging, check the charging indicator on the front of the device.
White Light: When Powered ON a white light will appear briefly and then fade. White Light will remain on if the phone is charging properly.
Blinking Red Light: A blinking Red Light will appear if phone is incompatible or Qi Coil is blocked.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
140 |
Can I change the position on the Aivo Connect once I've placed it on my dashboard?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 431
|
The twist lock base is one time use only; however, we do provide 2 of them so that you can remount if need be.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
139 |
What is a Wake Word?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 370
|
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
138 |
What do the lights on the iON Wireless Mini mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 1399
|
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
137 |
Does the Aivo Connect fast charge the Google pixel models?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 463
|
As stated by Google, they only allow for devices that are certified within the "Made for Google" program to fast charge their Google Pixel models.
The Aivo Connect is not certified with google, so will not provide fast charge for pixel phones; standard charge only.
Please note: we strongly advise that you use the cable and power adapter provided, as third party components may negatively impact wireless charging performance.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
136 |
Can I play music through my car speakers?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 374
|
If you connect your phone to the Bluetooth in your car, you can play music through your speakers using the Bluetooth connection. You can also connect to your car’s speaker by plugging an AUX cable into your phone.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
135 |
Will the Aivo Connect work if my dashboard gets hot?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 356
|
Yes, it has been designed with a coin cell battery, so it can withstand the high heat of the cars dashboard.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
134 |
Will the backup battery continue to operate after the power has been disconnected?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 374
|
The Backup battery will continue to operate the Aivo Connect cradle arms (open & close) after the power has been disconnected and turned off.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
133 |
What do the Alex LED indicators mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 444
|
The Alexa LED Ring, which is located at the base of the mount, will light up in the following colors to indicate its current interaction with Alexa.
Solid White – Powering on
Flashing Orange – Searching device
Solid Orange – Device not found
Flashing Cyan – Device is connected (Flash 3x)
Solid Cyan – Wake word activated
Alternating Dark Blue & Cyan – Thinking
Flashing Red – Device not connected
Solid Red – Mute
No light – No interaction in progress
Please note that the color code can be located in section 04 (The Alexa user experience) within the manual provided along with the Aivo Connect Mount.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
132 |
What is the difference between iON Wireless Plus & iON Wireless Mini?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 349
|
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
131 |
What is the difference between iON Wireless Plus & iON Wireless Mini?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 346
|
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
130 |
What do the Qi Wireless LED indicators mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 518
|
The Qi Wireless LED indicators, which are located at the bottom of the mount, will light up in the following colors to indicate its current connection status.
Solid White – Qi Wireless charging engaged
Flashing Red – Foreign object detected; wireless charging blocked
No light – No charging in progress
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
129 |
Which smartphones does the Aivo Connect work with?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 415
|
The Aivo Connect Mount will work with following Smartphones, all of which are Qi wireless compatible.
Apple iPhone: 13 Pro Max, 13 Pro, 13, 12 Pro Max, 12 Pro, 12, 11 Pro Max, 11 Pro, 11, XS Max, XS, XR, X, 8 Plus, Qi-Wireless enabled Air pods and compatible Airpod cases.
Samsung Galaxy: Galaxy S20 Ultra, S20+, S20, Z Flip, Fold, Note10+, Note 10, S10, S10e, S10+, Note 9, S9, S9+ Note 8, S8, S8+, S7, S7 Edge, Note 5, S6, S6 Edge.
Google: Pixel 4,3. We strongly advise that you use the cable and power adapter provided, as third-party components may negatively impact wireless charging performance.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
128 |
What smartphones do the iON Wireless Plus Charging Pads work with?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 388
|
The iON Wireless Series Charging Pads will work with Smartphones that have built-in Qi wireless charging such as below:
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
127 |
What are some examples of Alexa Skills that can be used with the device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 400
|
Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smart home devices and ordering products from your Amazon account and many more, while you keep your hands on the wheel and eyes on the road.
For an optimal experience, please follow the detailed instructions for Alexa setup found in the manual or the iOttie Connect app.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
126 |
How do I unpair my device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 339
|
To unpair your device, hold the ‘Invoke Alexa’ button for 5 seconds until it flashes Orange and select ‘Forget Device’ from the phones Bluetooth setting.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
125 |
What smartphones do the iON Wireless Mini work with?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 353
|
The iON Wireless Series Charging Pads will work with Smartphones that have built-in Qi wireless charging such as below:
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
124 |
How do I Pair and Connect my device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 672
|
1. After Aivo Connect powers on, hold the Invoke Alexa button (on the right side at the back) for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device.
2. In the Alexa App, navigate to ‘Add Device’ then select from available devices: iOttie Aivo Connect (####) and pair device. Allow location access and make sure Bluetooth is discoverable and turned on. WARNING: For your safety, please do not connect/pair device while driving.
3. Once device is paired and connected, the LED Ring will flash Blue 3 times before turning off. Alexa is now ready to use.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
123 |
How do I align my phone to receive wireless charging?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 375
|
The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples.
Caution: If device flashes Red, as foreign object is detected and device must be removed to prevent overheating.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
122 |
How does the Automatic Mounting system work?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 373
|
1. Side arms on mount automatically open via silent step motor when phone is detected in front of the proximity sensor on the mount.
2. Once the phone is placed in mount, the arms will automatically close after one second. Qi wireless charging will start immediately.
3. Buttons behind the cradle arms on both sides of the device can open and close the arms. One or both buttons can be pressed.
Please note: The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
121 |
How do I install the Aivo Connect Mount on my dashboard?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 373
|
1. Select desired mounting location on the dashboard and clean the surface prior to installation.
2. Remove adhesive cover from bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area. *Press and hold firmly for 30 seconds to securely adhere.
3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place.
4. Connect power cord to back of Aivo Connect and plug charger into the cars power source.
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
120 |
What do the lights on the iON Wireless Duo Stand mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 857
|
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
119 |
Will the iON Wireless Duo charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 468
|
It all depends on the thickness of the case and the material used. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminum cases may not charge as well.
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
118 |
Does the iON Wireless Duo turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 554
|
The iON Wireless Duo does not have an auto-off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
117 |
How does one align their qi adapter in their smartphone with the qi coil located on the Auto Sense Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 504
|
The Qi Coil is generally found in the center of most smartphone models and behind the trigger button on the Auto Sense Wireless Charger.
Please also take note of the following:
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
116 |
What do the colors on the Auto Sense Car Mounts charging indicator mean?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 703
|
Charging Indicator: Your device's screen will show that it is charging.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
115 |
My car does not have a cigarette port for charging. Will the Auto Sense Charger work if I have a traditional USB port?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 332
|
If you supply your own cable from the USB to the mount, it should work however, it will only provide standard charge. Please make sure your wire is Qualcomm 2.0-3.0 compatible.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
114 |
Will the mount drain my battery if left plugged in when I leave the car?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 473
|
In most cases no, but it depends on car manufacturer. If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
113 |
Will the Auto Sense Charger turn off when the phone is fully charged?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 370
|
No, the Auto Sense Wireless Charger will not turn off after the phone is fully charged. However, your phone should do this.
Cell Phones implement the charging internally, the Auto Sense Wireless Charger just supplies power wirelessly. The phone communicates with the "charger" (this device) and the power is turned on/off as needed.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
112 |
How Do I remove my phone from the Auto Sense Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 371
|
There are two buttons on either side of the mount cradle that should be pressed to release the cradle arms. You can press one or both to release your phone.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
111 |
What are the charging specifications of the Auto Sense?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 340
|
Max Wireless Charging Capacity: 7.5W iPhone, 10W Android.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
110 |
Will the Easy One Touch 2 Qi Wireless Mount work with a phone case?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 354
|
Yes, it's able to charge through the thickness of up to 3MM.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
109 |
Does the Easy One Touch Fast Wireless 2 Qi Wireless Mount charge the Google pixel 3 XL or Google Pixel 4?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 434
|
Yes. It has been certified within the "Made for Google" program, which enables third-party accessories to accompany Google-brand devices.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
108 |
Will the Easy One Touch Fast Wireless 2 Qi Wireless Mount Charger turn off when the phone is fully charged?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 385
|
No, it will not turn off after the phone is fully charged, however smartphones usually regulate the charging internally.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
107 |
How wide do the Easy One Touch Wireless 2 Qi Wireless Charging Mount arms open?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 434
|
The Easy One Touch Wireless 2 Charging Mount has mount cradle arms that open up to 3.6 inches wide, and mount cradle feet with a button that can be adjusted to fit large and extra-large smartphones.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
106 |
How do I prevent my Easy One Touch 2 Qi Wireless Mount from overheating?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 358
|
The Easy One Touch 2 Qi Wireless Mount has vent holes in the back to help avoid overheating.
You can also try adjusting the telescopic arm under the dashboard surface to minimize heat.
Please note that some smartphones have a temperature control feature that automatically turns off the device when exposed to high temperatures.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
105 |
My car does not have a cigarette port for charging. Will the Easy One Touch 2 Qi Wireless Mount work if I have a traditional US
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 405
|
If you supply your own cable from the USB to the mount, it should work. However, it will only provide standard charge. Please make sure your wire is Qualcomm 2.0-3.0 compatible.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
104 |
What are the charging specifications of the iOttie Easy One Touch 2 Qi Wireless Charging?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 340
|
Max Wireless Charging Capacity:7.5W iPhone. 10W for Android and Google Pixel.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
103 |
What do the LED light indicators mean?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 364
|
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
102 |
What smartphones does the Easy One Touch 2 Qi Wireless Mount work with?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 509
|
The Easy One Touch 2 Qi Wireless Charging Mount is compatible with Smartphones that have built-in Qi wireless charging. Please confirm that your phone is Qi enabled before using the mount. Some examples are listed below:
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
101 |
Can I use Alexa in languages other than English?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 340
|
As of April 2021, Alexa supports 8 languages:
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
100 |
Can I change the position of the Easy One Touch 2 Qi Wireless Mount once I've placed it on my dashboard?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 346
|
The dashboard pad is one time use only. We strongly advise that you use the one-time only dashboard pad when mounting to the dashboard and avoid placing the suction cup onto the dashboard directly. We do sell dashboard pads in case you ever need some extra pads, and we also cover dashboard pad defects under our warranty policy.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
99 |
Can I play music through my car speakers?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 396
|
If you connect your phone to the Bluetooth in your car, you can play music through your speakers using the Bluetooth connection. You can also connect to your car’s speaker by plugging an AUX cable into your phone.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
98 |
How do I set up the device?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 478
|
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
97 |
Will the Metal Plates included in the iTap Magnetic mounts interfere with Qi Wireless charging?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 359
|
If you place the Metal Plate in the middle of your smartphone, it will interfere with wireless charging.
However, if you apply the Small Metal Plate toward the bottom of your smartphone, you will be able to utilize magnetic mounting without interfering with wireless charging.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
96 |
How do I connect to Pandora using the Easy One Touch Connect?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 392
|
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
95 |
How do I apply my iTap metal plates correctly?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 587
|
Step 1: Apply the protective film to the desired location of metal plate placement. To do this, please remove the cover from the adhesive film than apply the film to the back of the smartphone. Press and rub for a tight seal. Step 2: Select Metal Plate. Peel adhesive cover off Metal Plate and apply firmly on the back of smartphone or case. Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
94 |
What is the maximum width of a smartphone that an iOttie iTap Magnetic Mount can hold?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 384
|
iOttie iTap Magnetic Mounts are completely universal, please make sure to test the weight of your smartphone before usage.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
93 |
What is the difference between inner and outer metal plates?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 571
|
The inner plate goes in between smartphone and case. It uses a very small amount of adhesive tape to secure it in place. The outer plate goes on the outside of the smartphone or case. It uses an adhesive tape to secure it in place. Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
92 |
What is the adhesive film that came with my metal plates?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 395
|
The adhesive film is a clear film that ensures the metal plate will have a clean area to adhere to. It will also help in regards to removal.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
91 |
Are the attachments on the iTap Magnetic 2 removable like in other iOttie mounts?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 471
|
No, the attachments are not removable.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 CD Slot Mount |
90 |
How to remove the Easy One Touch 4 CD Slot Mount from actual cd holder?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 796
|
There is a little lever/clip that you lock it into place when you are using the Phone Holder. To remove from CD player, push the lever the opposite direction to remove from CD player.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 CD Slot Mount |
89 |
Can you use a cd or dvd with the Easy One Touch 4 CD Slot Mount installed the slot?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 399
|
No, because CD connector blades will be inserted into the slot where the CD goes.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 CD Slot Mount |
88 |
What prevents the phone from slipping down? How tight is the grip of the Easy One Touch 4 CD Slot Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 403
|
The arms have a firm grip and are lined with an anti-slipping surface.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
87 |
What is the maximum that the Easy One Touch 4 Vent Mount can expand?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 384
|
The Easy One Touch Air Vent Mount can expand up to 3.5 inches in width.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
86 |
Can I remove the mount cradle feet from the Easy One Touch 5?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 389
|
Yes, the feet are removable.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
85 |
Is the suction cup reusable?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 893
|
Yes, the suction cups can be re- used. If it loses some stickiness when removed, to restore the stickiness, rinse the suction cup with warm water (no soap) while massaging the cup at the same time, and then let it air dry. That usually brings the suction cup back to good condition.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
84 |
How do I use the dashboard pad?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 386
|
The black dashboard pad is to be used when mounting to the dashboard (you don't need it if you are mounting to glass). It creates a smooth matte finish that is ideal for the mount to adhere to. It also protects your dashboard from any possible damage. It should go on the dashboard first- sticky side down.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
83 |
Is the Dashboard Pad reusable?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 362
|
No, the dashboard pad is one time use only.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
82 |
How do I remove the suction cup from its mounted position?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 3468
|
The first few times it may be hard to remove from applied surface.
To safely remove, we suggest the following steps:
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
81 |
Does the Velox Wireless Air Vent Mount work on circular air vents?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 384
|
The Velox Wireless Vent Mount is designed to work with flat air vent blades, as shown in image below.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
80 |
How do I remove the dashboard pad?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 1083
|
What we advise that when trying to remove the sticky pad, is to pull up the little tab that is attached to the sticky pad, and gently slide a credit card or a putty knife underneath it at the same time. This breaks the seal, and makes it much easier to remove. If there's still resistance, try 'Goo Gone' to loosen the adhesive.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
79 |
Can I fast charge with the Velox Wireless Air Vent Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 391
|
Yes, it will charge at a rate of 7.5 W.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
78 |
How does the Velox Wireless Air Vent Mount work?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 445
|
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone's 12 and 13 MagSafe models; providing a secure hold and optimal alignment for wireless charging.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
77 |
Does the Velox Wireless Air Vent Mount come with metal plate kit?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 369
|
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone 12 and 13 models. There isn't a metal plate kit included.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
76 |
Is it possible to remove the cable from the Velox Wireless Air Vent Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 458
|
No, the cable is not detachable.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
75 |
Can the Velox Magnetic Wireless hold my phone in landscape mode?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 379
|
Yes, it has a 360-degree adjustable robust ball joint for optimal viewing angles.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
74 |
My car doesn't have a cigarette port for charging. Will the Velox Magnetic Wireless work if I have a traditional USB port?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 380
|
You'll need a USB-C to USB adaptor to use the Velox Wireless Air Vent Mount with your car's USB port, because it includes a USB-C connector at the end. Please note that only standard charging at a rate of 5W will be supported in this scenario.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
73 |
Can the Velox Wireless Air Vent Mount be used with a phone case that isn't MagSafe?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 518
|
The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case.
Have more questions?
|
||
Velox Wireless Air Vent Mount
|
72 |
Does the Velox Magnetic Wireless provide fast charge?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 352
|
Yes, it will charge iPhone 12 and 13 models at a rate of 7.5 W.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
71 |
Is the Velox Wireless's Air Vent attachment removable, like it is with other iOttie mounts?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 333
|
No, unlike some of the other series, the vent adapter is not removable or interchangeable.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
70 |
Will the Velox Magnetic Wireless drain the car battery if I leave this plugged in?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 436
|
If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery. If the cigarette lighter receptacle turns off when the engine turns off, it won’t.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
69 |
Are you going to make a dashboard mount for the Velox Magnetic Wireless?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 466
|
Yes, we are currently developing a Velox Dashboard & Windshield Mount and are gearing up for a Spring release.
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
68 |
What’s the measurement of the suction cup and dashboard pad for the iTap Wireless 2?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 357
|
The diameter of the suction cup is 2.5 inches while the dashboard pad is 3 inches.
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
67 |
Do I have to use the cable that comes with the iTap Wireless 2?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 318
|
You can use an alternative cable, as long as it's 2.0 QC compatible or higher. However, we do recommend using our provided cable to make sure you are getting the most efficient charge.
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
66 |
What do the colors on the iTap Wireless 2 Indicators mean?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 564
|
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
65 |
Will the iTap Wireless 2 charge through a phone case?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 396
|
Yes, it's able to charge through the thickness of up to 6-7 mm.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
64 |
Will the iTap Magnets work with a case on my phone?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 529
|
Yes, the iTap Series work with a case. Actually, we provide two magnets - one intended for the outside of your phone case and one for the inside of your phone case. You don't have to use both.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
63 |
Do the magnets in the iTap Magnetic mounts interfere with my phone’s call quality or GPS?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 376
|
We have had the iTap Magnetic series tested by an independent third party which found that the magnets will not cause interruption to your smartphone's internet, cellular, or navigation quality when in use.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
62 |
Do the magnets in the iTap Magnetic mounts interfere with the compass on my smartphone?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 376
|
There is a chance the compass may be affected when the mount is attached; however, once you remove your phone from the mount the compass will return back to normal.
Have more questions?
|
||
Alexa Assisted
Easy One Touch Connect Pro |
61 |
How do I connect to Pandora using the Easy One Touch Connect Pro?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 385
|
To successfully launch Pandora to utilize with the iOttie Easy One Touch Connect please follow the steps below:
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
60 |
Will the Velox Wireless Air Vent Mount work on my Android or Pixel Phone?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 366
|
No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
59 |
How long is the cable on the Velox Wireless Air Vent Mount?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 475
|
The cable is 4 feet long (or about 1.2 meters).
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
58 |
Will the Velox Wireless Air Vent Mount turn off when the phone is fully charged?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 393
|
The Velox Wireless Air Vent Mount does not have an On/Off switch. Once the cable is plugged in and the vehicle is turned on, the mount will stay on.
Have more questions?
|
||
Velox Wireless Air Vent Mount
|
57 |
Can the Velox Wireless Air Vent Mount be used with a MagSafe case?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 387
|
Yes, it is definitely compatible with MagSafe cases.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
56 |
Does the power cord need to be plugged in for my Velox Magnetic Wireless to work?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 383
|
The power cord would need to be plugged in for the wireless charging to work. However, you can still use this as a magnetic mount even if you unplug the power cord.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
55 |
What type of power adapter does the Velox Wireless Air Vent Mount use?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 373
|
The Velox Magnetic Wireless Mount features a 12V Power Outlet Adapter with a USB-C power cable.
Have more questions?
|
||
Accessories
Dashboard Pad |
54 |
Will the dashboard mount damage my dashboard?
Bae Minseong
|
2022.01.18
|
Votes 0
|
Views 572
|
If you have a concern about dashboard damage we do recommend mounting the car mount on your windshield (state law permitting). You may also consider our Air Vent or CD Slot Car Mounts.
We also have included a dashboard pad with most of our car mounts to allow for a smooth surface and help in regards to preventing damage from occurring to your dashboard.*
iOttie will not be liable for any indirect, incidental, or punitive damages arising from the use of any iOttie product. The iOttie Limited Warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property.
*Please note: due to vehicle recalls due to the dashboard on these vehicles cracking, melting, etc, if you have Lexus or Toyota Vehicles from the list below, we recommend mounting on your windshield (state law permitting). You may also consider our Easy One Touch 4 Air Vent or Easy One Touch 4 CD Slot Car Mounts.
2003-2005 Toyota 4Runner
2005-2010 Toyota Avalon
2007-2011 Toyota Camry and Camry Hybrid
2004-2010 Toyota Sienna
2004-2008 Toyota Solara
2007-2008 Lexus ES 350
2003 -2008 Lexus GX 470
2006- 2008 Lexus IS 250/350
2007 Lexus LS 460
2004-2006 Lexus RX 330
2007- 2009 Lexus RX 350
2005- 2008 Lexus RX 400h
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
53 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 397
|
There are two buttons on the back of the device: Invoke Alexa Button and Mute/Unmute Button.
Invoke Alexa Button
After Aivo Connect powers on, hold the Invoke Alexa Button for 5 seconds to initiate Setup Mode. The LED Ring will pulse orange as Alexa directs you to the Alexa App to add a new device.
Mute/Unmute Button
The Mute/Unmute Button also on the back of the mount base can be used to turn Alexa on/off.
Have more questions?
|
||
Alexa Assisted
Easy One Touch Connect Pro |
52 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 388
|
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
|
||
Alexa Assisted
Easy One Touch Connect Pro |
51 |
Can I turn Alexa off?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 497
|
Alexa can be muted with the Mute Button on the back of the device. When Alexa is muted the device is not listening.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
50 |
How does the Automatic Mounting system work?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 374
|
Have more questions?
|
||
N/S
|
49 |
How do I initiate a warranty claim?
Bae Minseong
|
2022.01.06
|
Votes 0
|
Views 416
|
You may fill out the form on our warranty/replacement page or contact us directly at cs@iottie.com.
Please make sure to provide proof of purchase and your most updated shipping address.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
48 |
What smartphones do the iON Wireless Mini Charging Pads work with?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 425
|
iON Wireless Mini is compatible with iPhone & Samsung Series, and all Qi-enabled devices.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch Wireless 2 |
47 |
Does the Easy One Touch Wireless Charging Mount work in landscape as well?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 397
|
Yes, the landscape is simple as just turning the main mount is a ball joint, so it can easily swivel around.
Have more questions?
|
||
Wireless Charging Mounts
N/S |
46 |
Does the Qi wireless charger have to always be plugged in to be charging your phone?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 401
|
Yes, the device needs the power to supply the Qi. The phone must also be in the cradle to charge.
Have more questions?
|
||
Wireless Charging Mounts
N/S |
45 |
Will Qi Wireless Car Mounts charge a device through a Popsocket?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 527
|
No, unfortunately, a Popsocket will block the qi coil in the smartphone from connecting to the qi coil in our mount.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
44 |
What is the maximum width of a smartphone that an iOttie Easy One Touch 5 Mount can hold?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 373
|
Our Easy One Touch 5 Series can hold up to 3.6 inches in width.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
43 |
What’s the difference between The Easy One Touch 5 series and the versions before?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 522
|
We have developed the Easy One Touch 5 Mount to be more user-friendly in the following ways.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
42 |
What is the ball size of the Easy One Touch 5 Mount?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 1151
|
The ball size of the Easy One Touch 5 is 17mm.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
41 |
Is it hard to remove the Easy One Touch 4 Vent from the vent?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 381
|
Not at all, untwist the screw holding the unit in place and slide the vent clip out off the vent.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
40 |
Will the Easy One Touch 4 Vent mount work on a circular vent?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 375
|
If your circular vent has horizontal or vertical air slots, it should work just fine. It grips tight and can be rotated in any direction. Mine has only popped off the vent once in a year or so of using it.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
39 |
Does the Easy One Touch 4 on vertical vents?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 400
|
Yes, the clamp rotates so it can work vertically or horizontally. If your vent feels a bit flimsy, test before use.
Have more questions?
|
||
Accessories
Suction Cup |
38 |
How do I remove the suction cup from its mounted position?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 1191
|
The first few times it may be hard to remove from the spot you placed it in. We suggest the following:
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
37 |
What power adapter is used on the iON Wireless Plus Charging Pad?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 391
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch Connect Wireless 2 |
36 |
What do the colors on the Easy One Touch Wireless 2 charging indicator mean?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 1645
|
Charging Indicator
Your device's screen will show that it is charging.
Green Light
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
35 |
How do I pair and connect my device?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 418
|
Have more questions?
|
||
Universal Mounts
Easy One Touch |
34 |
When using the Easy One Touch CD Slot Mount can the phone be angled toward the driver or passenger?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 394
|
Yes. There's a ball that snaps into a socket, so it can move 360°. There is a tightening screw that goes around the ball-in-socket spot which adjusts the tension.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
33 |
Does the Easy One Touch Fast 2 Qi Wireless Charger work in landscape as well?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 369
|
Yes, the mount cradle is able to rotate 360 degrees.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
32 |
What are the charging specifications of the iOttie Easy One Touch 2 Qi Wireless Charging?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 387
|
Max Wireless Charging Capacity: 7.5W iPhone and 10W for Android and Google Pixel.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
31 |
Will the Easy One Touch 2 Qi Wireless Mount work through a phone case?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 535
|
Yes, it's able to charge through the thickness of up to 5mm.
Have more questions?
|
||
Alexa Assisted
N/S |
30 |
Can I use Alexa in languages other than English?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 371
|
Only English is supported at this time.
Have more questions?
|
||
Alexa Assisted
N/S |
29 |
Can I change my default map to use with Alexa?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 388
|
Alexa will use your default maps app. To use a specific map (i.e. Waze or Google Maps) the default must be changed within the Alexa app.
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
28 |
Do I just need the Alexa app to use the Aivo Connect?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 508
|
You will need to install the iOttie Connect app to make sure your Easy One Touch Connect has the most up-to-date firmware installed. The iOttie Connect app is available from the Apple App Store® or the Google Play™ Store.
Have more questions?
|
||
Accessories
Suction Cup |
27 |
Does the suction cup stick on all surfaces?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 394
|
All our smartphone car mounts will stick to most noncurved textured surfaces because of our sticky gel suction cup. It is made of a gel that will fill the air gaps that cause most other mounts to fail. The special gel material is washable to regain its stickiness.
Have more questions?
|
||
Accessories
Suction Cup |
26 |
Will the suction cup on iOttie Mounts melt when the cars dashboard gets hot in the summer time?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 564
|
There is a very slight possibility if exposed too long to the sun.
We highly recommend removing often during times of extreme heat or parking in shady areas.
*Please note this is in reference to the suction cup only. The Dashboard Pad will not melt.
Have more questions?
|
||
Accessories
Dashboard Pad |
25 |
How do I use the Dashboard Pad?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 499
|
The Dashboard Pad is to be used when mounting to the dashboard (you don't need it if you are mounting to the windshield). It creates a smooth matte finish that is ideal for the mount to adhere to. It also protects your dashboard from any possible damage. It should go on the dashboard first-sticky side down.
Have more questions?
|
||
Accessories
Dashboard Pad |
24 |
Is the Dashboard Pad reusable and can it be purchased separately?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 531
|
The adhesive tape on the underside of the Dashboard Pad is not reusable. Please test the position of your mount before removing the protective cover and applying the Dashboard Pad to your dash.
We recommend using the included Dashboard Pad for dashboard mounting only. This will help when mounting on curved and textured surfaces as well as prevent any potential dashboard damage.
***Additional Dashboard Pads can be purchased separately following this link: www.amazon.com/dp/B074DYBQ9L
Have more questions?
|
||
Accessories
Dashboard Pad |
23 |
How do I remove the dashboard pad?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 2304
|
What we advise that when trying to remove the sticky pad, is to pull up the little tab that is attached to the sticky pad, and gently slide a credit card or a putty knife underneath it at the same time. This breaks the seal, and makes it much easier to remove.
Have more questions?
|
||
Universal Mounts
iTap |
22 |
Do the iTap magnets interfere with your phone in any way when placed?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 370
|
No it does not interfere with anything on your phone. You simply just place the metal plates on your case or phone whichever you like and the mount will magnetize with the plates.
Have more questions?
|
||
Accessories
N/S |
21 |
What is the adhesive film that came with my metal plates?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 399
|
The adhesive film is a clear film that ensures the metal plate will have a clean area to adhere to. It will also help in regards to removal.
Have more questions?
|
||
N/S
|
20 |
Where does iOttie ship to?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 427
|
iOttie Ships to the following locations. If your country is not on this list, please reach out to us and we may have a distributor in your location.
Australia
Austria
Belgium
Canada
Czech Republic
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
Ireland
Italy
Japan
Korea
Luxembourg
Mexico
The Netherlands
New Zealand
Norway
Poland
Portugal
Singapore
Spain
Sweden
Switzerland
Turkey
United Kingdom
United States
Have more questions?
|
||
N/S
|
19 |
Does iOttie pay the shipping costs for returns?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 404
|
Customers who return a purchase due to buyer’s remorse within 30 days of the purchase date are liable for all return shipping fees. Customers who receive a damaged item will be provided with a return shipping label and will not be charged for shipping costs.
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
18 |
What are some examples of Alexa Skills that can be used with the device?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 465
|
Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smart home devices and ordering products from your Amazon account, and many more, while you keep your hands on the wheel and eyes on the road.
For an optimal experience, please follow the detailed instructions for the Alexa setup found in the manual or the iOttie Connect app.
-
Things to Try with Alexa
Navigation
Alexa, navigate to Prospect Park.
Alexa, take me to the nearest gas station.
Alexa, get directions to home.
Music
Alexa, turn up the volume.
Alexa, play rock music.
Alexa, rewind 15 seconds.
Communication
Alexa, call Home.
Alexa, text “Hello” to John.
Alexa, call Hannah.
Miscellaneous
Alexa, find a nearby gas station.
Alexa, what’s the weather?
Alexa, tell me a story.
Alexa, resume my audiobook.
Alexa, lock the front door.
Alexa, what’s on my to-do list?
Alexa, how does my day look?
Alexa, what movies are playing?
Alexa, what’s the news?
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
17 |
Does the power cord need to be plugged up for my Auto Sense to work?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 351
|
The Auto Sense has a built-in battery and will stay on standby for up to 5 hours, when unplugged if fully charged. This allows the release and open mechanism function to work, however, it will not charge your phone when unplugged.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
16 |
How do I prevent my Auto Sense from overheating?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 403
|
Please try adjusting the telescopic arm under the dashboard surface to minimize heat. Please note that some smartphones have a temperature control feature that automatically turns off the device when exposed to high temperatures.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
15 |
Will the Auto Sense charge through a phone case?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 421
|
Yes, it's able to charge through the thickness of up to 5mm.
Have more questions?
|
||
Alexa Assisted
N/S |
14 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 346
|
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
|
||
Alexa Assisted
N/S |
13 |
Will Alexa use my data?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 372
|
Alexa needs an internet connection to be used. The device will use your phone’s date or use any wireless connection that is available. Message & data rates may apply.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
12 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 321
|
‘Back Left’ button – This is the Mute/Unmute button
‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. Please note that this button can also be used in place of the Wake Word when using Alexa.
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
11 |
My Aivo Connect Device is not fast charging. Why is that?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 344
|
Apple & Samsung will utilize standard charges to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain minimal charging.
PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
10 |
Is the Aivo Connect MagSafe?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 389
|
No, but Aivo Connect is compatible with all the latest Apple, Samsung, and Google devices.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
9 |
Can I change the position on the Aivo Connect once I've placed it on my dashboard?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 387
|
The twist lock base is one-time use only; however, we do provide 2 of them so that you can remount if need be.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
8 |
How do I install the Aivo Connect Mount on my dashboard?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 412
|
1. Select desired mounting location on the dashboard and clean the surface prior to installation.
2. Remove adhesive cover from the bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area. *Press and hold firmly for 30 seconds to securely adhere.
3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place.
4. Connect the power cord to the back of Aivo Connect and plug the charger into the car's power source.
Have more questions?
|
||
N/S
|
7 |
How will we know when we will be receiving our replacement?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 544
|
You will be sent an email from cs@iottie.com with your tracking number for your replacement unit!
Have more questions?
|
||
N/S
|
6 |
What is iOttie's Return Policy?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 1874
|
iOttie will accept returns for refund if request is made within 30 days of purchase with original receipt of purchase, and if the product is purchased directly from iOttie.com. No returns for refund will be accepted after 30 days. A customer may receive a replacement beyond the 30 days if the issue is regarding warranty/defective products. Customers who return the product within the appropriate time due to buyer’s remorse will be responsible for all return shipping costs. Customers who receive a defective item will receive a return shipping label and will not be responsible for return shipping.
PLEASE NOTE: If you purchased the product from a third party site/store, please contact the seller directly as iOttie cannot provide a refund for such purchases. This limited warranty does not apply to products purchased from unauthorized resellers. iOttie is not responsible for a refund and/or replacement of those products. To make a warranty claim you must have your original receipt of purchase. Please contact an iOttie Customer Service Representatives at cs@iottie.com so they can assist you further. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Have more questions?
|
||
N/S
|
5 |
What is iOttie's Warranty Policy?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 555
|
Based on the product, iOttie currently provides a 1 or 2-year warranty. Please make sure to check your product manual to double-check.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch Wireless 2 |
4 |
What is the difference between the Easy One Touch Wireless Qi and the iOttie Easy One Touch 2 Qi Wireless Charging Mount?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 390
|
We have developed the Easy One Touch Wireless 2 Mount to be more user-friendly in the following ways.
Have more questions?
|
||
N/S
|
3 |
Does iOttie pay warranty return shipping?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 492
|
The buyer pays return shipping if they do not want the item. If the product is defective due to a manufacturing error we will provide a shipping label.
Have more questions?
|
||
N/S
|
2 |
Do I need to register a product under warranty?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 379
|
iOttie does not require you to register your product under warranty! We just ask that in the case you need to claim a warranty you provide us with valid proof of purchase and an updated shipping address.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus & Mini |
1 |
What is the difference between iON Wireless Plus & iON Wireless Mini?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 310
|
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device.
Have more questions?
|
Ordering & Shipping
Number | Content | Title |
Alexa Assisted
Aivo View |
185 |
Does the Aivo View Dash Cam still work when the car is parked?
Bae Minseong
|
2022.02.04
|
Votes 0
|
Views 332
|
The Aivo View Dash Cam will need to be connected to an external power source in order to function when the car is parked.
Have more questions?
|
||
Alexa Assisted
Aivo View |
184 |
What is the field of view?
Bae Minseong
|
2022.02.04
|
Votes 0
|
Views 340
|
The field of view refers to the area of the world seen through the camera at a given location and orientation in space. The Aivo View has a 140° field of view, allowing you to see the full picture without the distortion of a wide-angle lens! WDR maintains image quality even in bright or low light situations.
Have more questions?
|
||
Alexa Assisted
Aivo View |
183 |
How do I install the Aivo View to my windshiled?
Bae Minseong
|
2022.02.04
|
Votes 0
|
Views 377
|
1. Choose Mounting Location *Ideal placement is behind the rear view mirror, with the camera lens just inside the area swept by the passenger side windshield wiper.2. Clean the area where you plan to install the Magnetic Mounting Base. 3. Locate the Magnetic Mounting Base at the bottom of the Aivo View Mount. Please detach and then remove the the Red plastic film from the base to reveal the adhesive. 4. Attach the Magnetic Mounting Base to the windshield sticky side down and press firmly for 30 seconds 4. Connect the included power cable. 5. Attach the Aivo View to the base. Have more questions?
|
||
Alexa Assisted
Aivo View |
182 |
Does the Aivo View Dash Cam have to be constantly plugged in to work?
Bae Minseong
|
2022.02.03
|
Votes 0
|
Views 399
|
Yes, in order for the Aivo View Dash Cam to work, it must be connected to a power source. You'll need an extra power source to utilize in parking mode.
Have more questions?
|
||
Alexa Assisted
Aivo View |
181 |
How do I insert and remove the SD card?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 391
|
-Remove the silicone cover on the side of the Dash Cam and insert a
compatible Micro SD card.
- Push until the card clicks into place. You may use the edge of a small
coin or similar object if necessary.
-A second push inwards will release
Have more questions?
|
||
N/S
|
180 |
When will my order ship if I select an expedited shipping method?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 407
|
The shipping cut-off time for expedited orders is 11:00 AM EST/8:00 AM PST/10:00 AM CST.
Orders placed before the shipping cut-off time will usually be shipped on the same day.
Orders placed after this time will be shipped on the following business day.
Please note that orders that are expedited may still take up to 1 business day to process. This is a rough estimate that excludes weekends and holidays.
Have more questions?
|
||
N/S
|
179 |
Does iOttie offer free shipping?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 337
|
Yes, we offer free shipping on all domestic orders in the United States, when a standard shipping method is selected during checkout.
Have more questions?
|
||
N/S
|
178 |
What do I need to do when I received a different product than what I ordered?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 388
|
If you placed your order with us and received the wrong product, please contact us and provide your name, email address, and order number and our team will be happy to resolve this for you. Please keep hold of all packaging during this process. Please note that if your order was placed with another retailer, you will need to contact the retailer directly to initiate an exchange.
Have more questions?
|
||
N/S
|
177 |
How long will it take for my order to be delivered?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 400
|
Have more questions?
|
||
N/S
|
176 |
How long will it take for my order to be shipped?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 453
|
All orders are subject to processing time before being picked up from our fulfillment center by the appropriate carrier. Once your order has been placed, please allow 1-2 business days for your order to be processed. If you need your order within a specific time frame, please use one of the expedited shipping services that we offer.
Have more questions?
|
||
N/S
|
175 |
Do I have to pay customs fees for my international order?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 388
|
Import taxes, tariffs, and related Customs fees may be required in some countries outside the United States, and these costs are not covered by the shipping fee paid at the time the order is placed. If applicable, the destination location’s Customs office determines and imposes these fees. Please contact your local Customs office for further information on charges.
Have more questions?
|
||
N/S
|
174 |
What countries does iOttie Ship to?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 371
|
iOttie Ships to the following locations. If your country is not on this list, please reach out to us as we may have a distributor in your location.
Have more questions?
|
||
N/S
|
173 |
Can I change the delivery address after my order has been shipped?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 353
|
We regret to advise that, we cannot change the shipping address or make any modifications once the order is en route.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
172 |
How do you remove the mount from the vent? Is it easy?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 515
|
Press inward when trying to fix the clip to the AC vent, and pull toward you when removing it.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
171 |
Does the Velox Air Vent Mount work on circular air vents?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 378
|
The Velox Mount is designed to work with flat air vent blades as demonstrated in image below.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
170 |
Does the Velox Wireless Air Vent Mount come with metal plate kit?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 390
|
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone 12 and 13 models. There isn't a metal plate kit included.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
169 |
Does the Velox Magnetic Air Vent Mount come with a cord?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 348
|
No, it doesn't.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
168 |
Will the Velox Magnetic Air Vent Mount work on my Android or Pixel?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 364
|
No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
167 |
Can the Velox Magnetic Air Vent Mount be used with a phone case that isn't MagSafe?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 363
|
The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
166 |
Is the vent attachment on the Velox Magnetic Air Vent Mount removable like in other iOttie mounts?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 375
|
No, the vent attachment is not removable.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
165 |
Can the Velox Magnetic Air Vent Mount hold my phone in landscape mode?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 347
|
Yes, it has 360 adjustable strong ball joint for flexible and optimal viewing angles.
Have more questions?
|
||
Alexa Assisted
Aivo View |
164 |
What size SD card should I get for the Aivo View?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 366
|
The Micro SD Card that must be inserted prior to operation is compatible with sizes ranging from 32GB to 128GB, Class 10.
Have more questions?
|
||
Alexa Assisted
Aivo View |
163 |
Does the Aivo View come with an SD card?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 335
|
The Aivo View Dash Cam requires a Micro SD Card that must be inserted prior to operation. This is not included and will need to be purchased separately.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
162 |
Does the iON Wireless Pad Plus turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 315
|
The iON Wireless Pad Plus does not have an auto off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Wireless Chargers
iON Wireless Stand |
161 |
Is the iON Wireless Stand convertible? As in can it go flat also?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 412
|
At this time the iON Wireless Stand is just a stand and will not turn into a charging pad.
Have more questions?
|
||
Wireless Chargers
iON Wireless Stand |
160 |
Does the iON Wireless Stand turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 322
|
The iON Wireless Stand does not have an auto-off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
159 |
Will the iON Wireless Plus Charging Pads charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 331
|
It all depends on the thickness of the case and the material used. Thick cases large than 1/4 inches will most likely not charge. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminum Cases may not charge as well.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
158 |
Will the iON Wireless Mini Pad charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 315
|
It all depends on the thickness of the case and the material used. Thick cases large than 1/4 inches will most likely not charge. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminium Cases may not charge as well.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
157 |
Is the iON Wireless Plus Charging Pad a portable charger?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 360
|
At this time any iON Wireless Charging Pads are portable only when connected to a portable battery. It does not include a battery. It is only portable in size but it still has to be connected to power in order to function.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
156 |
Is the iON Wireless Mini a portable charger?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 317
|
At this time any iON Wireless Charging Pads are portable only when connected to a portable battery. It does not include a battery. It is only portable in size but it still has to be connected to power in order to function.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
155 |
What are the specifications iON Wireless Plus Fast Charging Pad?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 328
|
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
154 |
My Aivo Connect Device is not fast charging. Why is that?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 341
|
Apple & Samsung will utilize standard charge to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain a minimal charging.
PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components.
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
153 |
What power adapter is used on the iON Wireless Duo?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 323
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Wireless Chargers
iON Wireless Stand |
152 |
What power adapter is used on the iON Wireless Stand?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 334
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
151 |
Will the Aivo Connect drain my battery if left plugged in when I leave the car?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 326
|
In most cases no, but it depends on car manufacturer. If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
150 |
What power adapter is used on the iON Wireless Mini?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 330
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
149 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 359
|
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
148 |
How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Plus Charging Pads?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 364
|
Center the back of the smartphone in the center of the Anti-Slip ring for a fast and efficient wireless charge.
Rest your smartphone on the charging surface parallel to the charging pad.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
147 |
Will the Aivo Connect also be available in other mounting options (Air Vent or CD)?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 333
|
Since the base houses the Alexa components we cannot create a vent or CD version.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
146 |
Is there an on and off switch?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 718
|
There is no and off switch on the device. Once plugged in, the device will remain on unless the vehicle shuts off power when in parking mode.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
145 |
How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Mini Pads?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 370
|
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
144 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 352
|
‘Back Left’ button – This is the Mute/Unmute button
‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. Please note that this button can also be used in place of the Wake Word when using Alexa.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
143 |
What are the specifications iON Wireless Mini Fast Charging Pad?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 396
|
Max Wireless Charging Capacity: 7.5w iPhone, 10W Android
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
142 |
What is the length of the cable on the Dual Car Charger with USB?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 381
|
The length of the cable is 3ft.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
141 |
What do the lights on the iON Wireless Plus Charging Pad mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 590
|
Charging indicator: Your device's screen will show that it's charging. If your phone is not charging, check the charging indicator on the front of the device.
White Light: When Powered ON a white light will appear briefly and then fade. White Light will remain on if the phone is charging properly.
Blinking Red Light: A blinking Red Light will appear if phone is incompatible or Qi Coil is blocked.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
140 |
Can I change the position on the Aivo Connect once I've placed it on my dashboard?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 431
|
The twist lock base is one time use only; however, we do provide 2 of them so that you can remount if need be.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
139 |
What is a Wake Word?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 370
|
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
138 |
What do the lights on the iON Wireless Mini mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 1399
|
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
137 |
Does the Aivo Connect fast charge the Google pixel models?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 463
|
As stated by Google, they only allow for devices that are certified within the "Made for Google" program to fast charge their Google Pixel models.
The Aivo Connect is not certified with google, so will not provide fast charge for pixel phones; standard charge only.
Please note: we strongly advise that you use the cable and power adapter provided, as third party components may negatively impact wireless charging performance.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
136 |
Can I play music through my car speakers?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 374
|
If you connect your phone to the Bluetooth in your car, you can play music through your speakers using the Bluetooth connection. You can also connect to your car’s speaker by plugging an AUX cable into your phone.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
135 |
Will the Aivo Connect work if my dashboard gets hot?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 356
|
Yes, it has been designed with a coin cell battery, so it can withstand the high heat of the cars dashboard.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
134 |
Will the backup battery continue to operate after the power has been disconnected?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 374
|
The Backup battery will continue to operate the Aivo Connect cradle arms (open & close) after the power has been disconnected and turned off.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
133 |
What do the Alex LED indicators mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 444
|
The Alexa LED Ring, which is located at the base of the mount, will light up in the following colors to indicate its current interaction with Alexa.
Solid White – Powering on
Flashing Orange – Searching device
Solid Orange – Device not found
Flashing Cyan – Device is connected (Flash 3x)
Solid Cyan – Wake word activated
Alternating Dark Blue & Cyan – Thinking
Flashing Red – Device not connected
Solid Red – Mute
No light – No interaction in progress
Please note that the color code can be located in section 04 (The Alexa user experience) within the manual provided along with the Aivo Connect Mount.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
132 |
What is the difference between iON Wireless Plus & iON Wireless Mini?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 349
|
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
131 |
What is the difference between iON Wireless Plus & iON Wireless Mini?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 346
|
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
130 |
What do the Qi Wireless LED indicators mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 518
|
The Qi Wireless LED indicators, which are located at the bottom of the mount, will light up in the following colors to indicate its current connection status.
Solid White – Qi Wireless charging engaged
Flashing Red – Foreign object detected; wireless charging blocked
No light – No charging in progress
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
129 |
Which smartphones does the Aivo Connect work with?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 415
|
The Aivo Connect Mount will work with following Smartphones, all of which are Qi wireless compatible.
Apple iPhone: 13 Pro Max, 13 Pro, 13, 12 Pro Max, 12 Pro, 12, 11 Pro Max, 11 Pro, 11, XS Max, XS, XR, X, 8 Plus, Qi-Wireless enabled Air pods and compatible Airpod cases.
Samsung Galaxy: Galaxy S20 Ultra, S20+, S20, Z Flip, Fold, Note10+, Note 10, S10, S10e, S10+, Note 9, S9, S9+ Note 8, S8, S8+, S7, S7 Edge, Note 5, S6, S6 Edge.
Google: Pixel 4,3. We strongly advise that you use the cable and power adapter provided, as third-party components may negatively impact wireless charging performance.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
128 |
What smartphones do the iON Wireless Plus Charging Pads work with?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 388
|
The iON Wireless Series Charging Pads will work with Smartphones that have built-in Qi wireless charging such as below:
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
127 |
What are some examples of Alexa Skills that can be used with the device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 400
|
Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smart home devices and ordering products from your Amazon account and many more, while you keep your hands on the wheel and eyes on the road.
For an optimal experience, please follow the detailed instructions for Alexa setup found in the manual or the iOttie Connect app.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
126 |
How do I unpair my device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 339
|
To unpair your device, hold the ‘Invoke Alexa’ button for 5 seconds until it flashes Orange and select ‘Forget Device’ from the phones Bluetooth setting.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
125 |
What smartphones do the iON Wireless Mini work with?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 353
|
The iON Wireless Series Charging Pads will work with Smartphones that have built-in Qi wireless charging such as below:
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
124 |
How do I Pair and Connect my device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 672
|
1. After Aivo Connect powers on, hold the Invoke Alexa button (on the right side at the back) for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device.
2. In the Alexa App, navigate to ‘Add Device’ then select from available devices: iOttie Aivo Connect (####) and pair device. Allow location access and make sure Bluetooth is discoverable and turned on. WARNING: For your safety, please do not connect/pair device while driving.
3. Once device is paired and connected, the LED Ring will flash Blue 3 times before turning off. Alexa is now ready to use.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
123 |
How do I align my phone to receive wireless charging?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 375
|
The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples.
Caution: If device flashes Red, as foreign object is detected and device must be removed to prevent overheating.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
122 |
How does the Automatic Mounting system work?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 373
|
1. Side arms on mount automatically open via silent step motor when phone is detected in front of the proximity sensor on the mount.
2. Once the phone is placed in mount, the arms will automatically close after one second. Qi wireless charging will start immediately.
3. Buttons behind the cradle arms on both sides of the device can open and close the arms. One or both buttons can be pressed.
Please note: The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
121 |
How do I install the Aivo Connect Mount on my dashboard?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 373
|
1. Select desired mounting location on the dashboard and clean the surface prior to installation.
2. Remove adhesive cover from bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area. *Press and hold firmly for 30 seconds to securely adhere.
3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place.
4. Connect power cord to back of Aivo Connect and plug charger into the cars power source.
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
120 |
What do the lights on the iON Wireless Duo Stand mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 857
|
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
119 |
Will the iON Wireless Duo charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 468
|
It all depends on the thickness of the case and the material used. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminum cases may not charge as well.
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
118 |
Does the iON Wireless Duo turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 554
|
The iON Wireless Duo does not have an auto-off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
117 |
How does one align their qi adapter in their smartphone with the qi coil located on the Auto Sense Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 504
|
The Qi Coil is generally found in the center of most smartphone models and behind the trigger button on the Auto Sense Wireless Charger.
Please also take note of the following:
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
116 |
What do the colors on the Auto Sense Car Mounts charging indicator mean?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 703
|
Charging Indicator: Your device's screen will show that it is charging.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
115 |
My car does not have a cigarette port for charging. Will the Auto Sense Charger work if I have a traditional USB port?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 332
|
If you supply your own cable from the USB to the mount, it should work however, it will only provide standard charge. Please make sure your wire is Qualcomm 2.0-3.0 compatible.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
114 |
Will the mount drain my battery if left plugged in when I leave the car?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 473
|
In most cases no, but it depends on car manufacturer. If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
113 |
Will the Auto Sense Charger turn off when the phone is fully charged?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 370
|
No, the Auto Sense Wireless Charger will not turn off after the phone is fully charged. However, your phone should do this.
Cell Phones implement the charging internally, the Auto Sense Wireless Charger just supplies power wirelessly. The phone communicates with the "charger" (this device) and the power is turned on/off as needed.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
112 |
How Do I remove my phone from the Auto Sense Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 371
|
There are two buttons on either side of the mount cradle that should be pressed to release the cradle arms. You can press one or both to release your phone.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
111 |
What are the charging specifications of the Auto Sense?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 340
|
Max Wireless Charging Capacity: 7.5W iPhone, 10W Android.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
110 |
Will the Easy One Touch 2 Qi Wireless Mount work with a phone case?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 354
|
Yes, it's able to charge through the thickness of up to 3MM.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
109 |
Does the Easy One Touch Fast Wireless 2 Qi Wireless Mount charge the Google pixel 3 XL or Google Pixel 4?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 434
|
Yes. It has been certified within the "Made for Google" program, which enables third-party accessories to accompany Google-brand devices.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
108 |
Will the Easy One Touch Fast Wireless 2 Qi Wireless Mount Charger turn off when the phone is fully charged?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 385
|
No, it will not turn off after the phone is fully charged, however smartphones usually regulate the charging internally.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
107 |
How wide do the Easy One Touch Wireless 2 Qi Wireless Charging Mount arms open?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 434
|
The Easy One Touch Wireless 2 Charging Mount has mount cradle arms that open up to 3.6 inches wide, and mount cradle feet with a button that can be adjusted to fit large and extra-large smartphones.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
106 |
How do I prevent my Easy One Touch 2 Qi Wireless Mount from overheating?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 358
|
The Easy One Touch 2 Qi Wireless Mount has vent holes in the back to help avoid overheating.
You can also try adjusting the telescopic arm under the dashboard surface to minimize heat.
Please note that some smartphones have a temperature control feature that automatically turns off the device when exposed to high temperatures.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
105 |
My car does not have a cigarette port for charging. Will the Easy One Touch 2 Qi Wireless Mount work if I have a traditional US
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 405
|
If you supply your own cable from the USB to the mount, it should work. However, it will only provide standard charge. Please make sure your wire is Qualcomm 2.0-3.0 compatible.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
104 |
What are the charging specifications of the iOttie Easy One Touch 2 Qi Wireless Charging?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 340
|
Max Wireless Charging Capacity:7.5W iPhone. 10W for Android and Google Pixel.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
103 |
What do the LED light indicators mean?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 364
|
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
102 |
What smartphones does the Easy One Touch 2 Qi Wireless Mount work with?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 509
|
The Easy One Touch 2 Qi Wireless Charging Mount is compatible with Smartphones that have built-in Qi wireless charging. Please confirm that your phone is Qi enabled before using the mount. Some examples are listed below:
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
101 |
Can I use Alexa in languages other than English?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 340
|
As of April 2021, Alexa supports 8 languages:
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
100 |
Can I change the position of the Easy One Touch 2 Qi Wireless Mount once I've placed it on my dashboard?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 346
|
The dashboard pad is one time use only. We strongly advise that you use the one-time only dashboard pad when mounting to the dashboard and avoid placing the suction cup onto the dashboard directly. We do sell dashboard pads in case you ever need some extra pads, and we also cover dashboard pad defects under our warranty policy.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
99 |
Can I play music through my car speakers?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 396
|
If you connect your phone to the Bluetooth in your car, you can play music through your speakers using the Bluetooth connection. You can also connect to your car’s speaker by plugging an AUX cable into your phone.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
98 |
How do I set up the device?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 478
|
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
97 |
Will the Metal Plates included in the iTap Magnetic mounts interfere with Qi Wireless charging?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 359
|
If you place the Metal Plate in the middle of your smartphone, it will interfere with wireless charging.
However, if you apply the Small Metal Plate toward the bottom of your smartphone, you will be able to utilize magnetic mounting without interfering with wireless charging.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
96 |
How do I connect to Pandora using the Easy One Touch Connect?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 392
|
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
95 |
How do I apply my iTap metal plates correctly?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 587
|
Step 1: Apply the protective film to the desired location of metal plate placement. To do this, please remove the cover from the adhesive film than apply the film to the back of the smartphone. Press and rub for a tight seal. Step 2: Select Metal Plate. Peel adhesive cover off Metal Plate and apply firmly on the back of smartphone or case. Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
94 |
What is the maximum width of a smartphone that an iOttie iTap Magnetic Mount can hold?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 384
|
iOttie iTap Magnetic Mounts are completely universal, please make sure to test the weight of your smartphone before usage.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
93 |
What is the difference between inner and outer metal plates?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 571
|
The inner plate goes in between smartphone and case. It uses a very small amount of adhesive tape to secure it in place. The outer plate goes on the outside of the smartphone or case. It uses an adhesive tape to secure it in place. Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
92 |
What is the adhesive film that came with my metal plates?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 395
|
The adhesive film is a clear film that ensures the metal plate will have a clean area to adhere to. It will also help in regards to removal.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
91 |
Are the attachments on the iTap Magnetic 2 removable like in other iOttie mounts?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 471
|
No, the attachments are not removable.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 CD Slot Mount |
90 |
How to remove the Easy One Touch 4 CD Slot Mount from actual cd holder?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 796
|
There is a little lever/clip that you lock it into place when you are using the Phone Holder. To remove from CD player, push the lever the opposite direction to remove from CD player.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 CD Slot Mount |
89 |
Can you use a cd or dvd with the Easy One Touch 4 CD Slot Mount installed the slot?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 399
|
No, because CD connector blades will be inserted into the slot where the CD goes.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 CD Slot Mount |
88 |
What prevents the phone from slipping down? How tight is the grip of the Easy One Touch 4 CD Slot Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 403
|
The arms have a firm grip and are lined with an anti-slipping surface.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
87 |
What is the maximum that the Easy One Touch 4 Vent Mount can expand?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 384
|
The Easy One Touch Air Vent Mount can expand up to 3.5 inches in width.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
86 |
Can I remove the mount cradle feet from the Easy One Touch 5?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 389
|
Yes, the feet are removable.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
85 |
Is the suction cup reusable?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 893
|
Yes, the suction cups can be re- used. If it loses some stickiness when removed, to restore the stickiness, rinse the suction cup with warm water (no soap) while massaging the cup at the same time, and then let it air dry. That usually brings the suction cup back to good condition.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
84 |
How do I use the dashboard pad?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 386
|
The black dashboard pad is to be used when mounting to the dashboard (you don't need it if you are mounting to glass). It creates a smooth matte finish that is ideal for the mount to adhere to. It also protects your dashboard from any possible damage. It should go on the dashboard first- sticky side down.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
83 |
Is the Dashboard Pad reusable?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 362
|
No, the dashboard pad is one time use only.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
82 |
How do I remove the suction cup from its mounted position?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 3468
|
The first few times it may be hard to remove from applied surface.
To safely remove, we suggest the following steps:
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
81 |
Does the Velox Wireless Air Vent Mount work on circular air vents?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 384
|
The Velox Wireless Vent Mount is designed to work with flat air vent blades, as shown in image below.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
80 |
How do I remove the dashboard pad?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 1083
|
What we advise that when trying to remove the sticky pad, is to pull up the little tab that is attached to the sticky pad, and gently slide a credit card or a putty knife underneath it at the same time. This breaks the seal, and makes it much easier to remove. If there's still resistance, try 'Goo Gone' to loosen the adhesive.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
79 |
Can I fast charge with the Velox Wireless Air Vent Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 391
|
Yes, it will charge at a rate of 7.5 W.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
78 |
How does the Velox Wireless Air Vent Mount work?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 445
|
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone's 12 and 13 MagSafe models; providing a secure hold and optimal alignment for wireless charging.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
77 |
Does the Velox Wireless Air Vent Mount come with metal plate kit?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 369
|
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone 12 and 13 models. There isn't a metal plate kit included.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
76 |
Is it possible to remove the cable from the Velox Wireless Air Vent Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 458
|
No, the cable is not detachable.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
75 |
Can the Velox Magnetic Wireless hold my phone in landscape mode?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 379
|
Yes, it has a 360-degree adjustable robust ball joint for optimal viewing angles.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
74 |
My car doesn't have a cigarette port for charging. Will the Velox Magnetic Wireless work if I have a traditional USB port?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 380
|
You'll need a USB-C to USB adaptor to use the Velox Wireless Air Vent Mount with your car's USB port, because it includes a USB-C connector at the end. Please note that only standard charging at a rate of 5W will be supported in this scenario.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
73 |
Can the Velox Wireless Air Vent Mount be used with a phone case that isn't MagSafe?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 518
|
The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case.
Have more questions?
|
||
Velox Wireless Air Vent Mount
|
72 |
Does the Velox Magnetic Wireless provide fast charge?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 352
|
Yes, it will charge iPhone 12 and 13 models at a rate of 7.5 W.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
71 |
Is the Velox Wireless's Air Vent attachment removable, like it is with other iOttie mounts?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 333
|
No, unlike some of the other series, the vent adapter is not removable or interchangeable.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
70 |
Will the Velox Magnetic Wireless drain the car battery if I leave this plugged in?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 436
|
If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery. If the cigarette lighter receptacle turns off when the engine turns off, it won’t.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
69 |
Are you going to make a dashboard mount for the Velox Magnetic Wireless?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 466
|
Yes, we are currently developing a Velox Dashboard & Windshield Mount and are gearing up for a Spring release.
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
68 |
What’s the measurement of the suction cup and dashboard pad for the iTap Wireless 2?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 357
|
The diameter of the suction cup is 2.5 inches while the dashboard pad is 3 inches.
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
67 |
Do I have to use the cable that comes with the iTap Wireless 2?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 318
|
You can use an alternative cable, as long as it's 2.0 QC compatible or higher. However, we do recommend using our provided cable to make sure you are getting the most efficient charge.
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
66 |
What do the colors on the iTap Wireless 2 Indicators mean?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 564
|
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
65 |
Will the iTap Wireless 2 charge through a phone case?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 396
|
Yes, it's able to charge through the thickness of up to 6-7 mm.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
64 |
Will the iTap Magnets work with a case on my phone?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 529
|
Yes, the iTap Series work with a case. Actually, we provide two magnets - one intended for the outside of your phone case and one for the inside of your phone case. You don't have to use both.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
63 |
Do the magnets in the iTap Magnetic mounts interfere with my phone’s call quality or GPS?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 376
|
We have had the iTap Magnetic series tested by an independent third party which found that the magnets will not cause interruption to your smartphone's internet, cellular, or navigation quality when in use.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
62 |
Do the magnets in the iTap Magnetic mounts interfere with the compass on my smartphone?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 376
|
There is a chance the compass may be affected when the mount is attached; however, once you remove your phone from the mount the compass will return back to normal.
Have more questions?
|
||
Alexa Assisted
Easy One Touch Connect Pro |
61 |
How do I connect to Pandora using the Easy One Touch Connect Pro?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 385
|
To successfully launch Pandora to utilize with the iOttie Easy One Touch Connect please follow the steps below:
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
60 |
Will the Velox Wireless Air Vent Mount work on my Android or Pixel Phone?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 366
|
No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
59 |
How long is the cable on the Velox Wireless Air Vent Mount?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 475
|
The cable is 4 feet long (or about 1.2 meters).
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
58 |
Will the Velox Wireless Air Vent Mount turn off when the phone is fully charged?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 393
|
The Velox Wireless Air Vent Mount does not have an On/Off switch. Once the cable is plugged in and the vehicle is turned on, the mount will stay on.
Have more questions?
|
||
Velox Wireless Air Vent Mount
|
57 |
Can the Velox Wireless Air Vent Mount be used with a MagSafe case?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 387
|
Yes, it is definitely compatible with MagSafe cases.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
56 |
Does the power cord need to be plugged in for my Velox Magnetic Wireless to work?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 383
|
The power cord would need to be plugged in for the wireless charging to work. However, you can still use this as a magnetic mount even if you unplug the power cord.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
55 |
What type of power adapter does the Velox Wireless Air Vent Mount use?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 373
|
The Velox Magnetic Wireless Mount features a 12V Power Outlet Adapter with a USB-C power cable.
Have more questions?
|
||
Accessories
Dashboard Pad |
54 |
Will the dashboard mount damage my dashboard?
Bae Minseong
|
2022.01.18
|
Votes 0
|
Views 572
|
If you have a concern about dashboard damage we do recommend mounting the car mount on your windshield (state law permitting). You may also consider our Air Vent or CD Slot Car Mounts.
We also have included a dashboard pad with most of our car mounts to allow for a smooth surface and help in regards to preventing damage from occurring to your dashboard.*
iOttie will not be liable for any indirect, incidental, or punitive damages arising from the use of any iOttie product. The iOttie Limited Warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property.
*Please note: due to vehicle recalls due to the dashboard on these vehicles cracking, melting, etc, if you have Lexus or Toyota Vehicles from the list below, we recommend mounting on your windshield (state law permitting). You may also consider our Easy One Touch 4 Air Vent or Easy One Touch 4 CD Slot Car Mounts.
2003-2005 Toyota 4Runner
2005-2010 Toyota Avalon
2007-2011 Toyota Camry and Camry Hybrid
2004-2010 Toyota Sienna
2004-2008 Toyota Solara
2007-2008 Lexus ES 350
2003 -2008 Lexus GX 470
2006- 2008 Lexus IS 250/350
2007 Lexus LS 460
2004-2006 Lexus RX 330
2007- 2009 Lexus RX 350
2005- 2008 Lexus RX 400h
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
53 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 397
|
There are two buttons on the back of the device: Invoke Alexa Button and Mute/Unmute Button.
Invoke Alexa Button
After Aivo Connect powers on, hold the Invoke Alexa Button for 5 seconds to initiate Setup Mode. The LED Ring will pulse orange as Alexa directs you to the Alexa App to add a new device.
Mute/Unmute Button
The Mute/Unmute Button also on the back of the mount base can be used to turn Alexa on/off.
Have more questions?
|
||
Alexa Assisted
Easy One Touch Connect Pro |
52 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 388
|
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
|
||
Alexa Assisted
Easy One Touch Connect Pro |
51 |
Can I turn Alexa off?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 497
|
Alexa can be muted with the Mute Button on the back of the device. When Alexa is muted the device is not listening.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
50 |
How does the Automatic Mounting system work?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 374
|
Have more questions?
|
||
N/S
|
49 |
How do I initiate a warranty claim?
Bae Minseong
|
2022.01.06
|
Votes 0
|
Views 416
|
You may fill out the form on our warranty/replacement page or contact us directly at cs@iottie.com.
Please make sure to provide proof of purchase and your most updated shipping address.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
48 |
What smartphones do the iON Wireless Mini Charging Pads work with?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 425
|
iON Wireless Mini is compatible with iPhone & Samsung Series, and all Qi-enabled devices.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch Wireless 2 |
47 |
Does the Easy One Touch Wireless Charging Mount work in landscape as well?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 397
|
Yes, the landscape is simple as just turning the main mount is a ball joint, so it can easily swivel around.
Have more questions?
|
||
Wireless Charging Mounts
N/S |
46 |
Does the Qi wireless charger have to always be plugged in to be charging your phone?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 401
|
Yes, the device needs the power to supply the Qi. The phone must also be in the cradle to charge.
Have more questions?
|
||
Wireless Charging Mounts
N/S |
45 |
Will Qi Wireless Car Mounts charge a device through a Popsocket?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 527
|
No, unfortunately, a Popsocket will block the qi coil in the smartphone from connecting to the qi coil in our mount.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
44 |
What is the maximum width of a smartphone that an iOttie Easy One Touch 5 Mount can hold?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 373
|
Our Easy One Touch 5 Series can hold up to 3.6 inches in width.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
43 |
What’s the difference between The Easy One Touch 5 series and the versions before?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 522
|
We have developed the Easy One Touch 5 Mount to be more user-friendly in the following ways.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
42 |
What is the ball size of the Easy One Touch 5 Mount?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 1151
|
The ball size of the Easy One Touch 5 is 17mm.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
41 |
Is it hard to remove the Easy One Touch 4 Vent from the vent?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 381
|
Not at all, untwist the screw holding the unit in place and slide the vent clip out off the vent.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
40 |
Will the Easy One Touch 4 Vent mount work on a circular vent?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 375
|
If your circular vent has horizontal or vertical air slots, it should work just fine. It grips tight and can be rotated in any direction. Mine has only popped off the vent once in a year or so of using it.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
39 |
Does the Easy One Touch 4 on vertical vents?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 400
|
Yes, the clamp rotates so it can work vertically or horizontally. If your vent feels a bit flimsy, test before use.
Have more questions?
|
||
Accessories
Suction Cup |
38 |
How do I remove the suction cup from its mounted position?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 1191
|
The first few times it may be hard to remove from the spot you placed it in. We suggest the following:
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
37 |
What power adapter is used on the iON Wireless Plus Charging Pad?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 391
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch Connect Wireless 2 |
36 |
What do the colors on the Easy One Touch Wireless 2 charging indicator mean?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 1645
|
Charging Indicator
Your device's screen will show that it is charging.
Green Light
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
35 |
How do I pair and connect my device?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 418
|
Have more questions?
|
||
Universal Mounts
Easy One Touch |
34 |
When using the Easy One Touch CD Slot Mount can the phone be angled toward the driver or passenger?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 394
|
Yes. There's a ball that snaps into a socket, so it can move 360°. There is a tightening screw that goes around the ball-in-socket spot which adjusts the tension.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
33 |
Does the Easy One Touch Fast 2 Qi Wireless Charger work in landscape as well?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 369
|
Yes, the mount cradle is able to rotate 360 degrees.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
32 |
What are the charging specifications of the iOttie Easy One Touch 2 Qi Wireless Charging?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 387
|
Max Wireless Charging Capacity: 7.5W iPhone and 10W for Android and Google Pixel.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
31 |
Will the Easy One Touch 2 Qi Wireless Mount work through a phone case?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 535
|
Yes, it's able to charge through the thickness of up to 5mm.
Have more questions?
|
||
Alexa Assisted
N/S |
30 |
Can I use Alexa in languages other than English?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 371
|
Only English is supported at this time.
Have more questions?
|
||
Alexa Assisted
N/S |
29 |
Can I change my default map to use with Alexa?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 388
|
Alexa will use your default maps app. To use a specific map (i.e. Waze or Google Maps) the default must be changed within the Alexa app.
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
28 |
Do I just need the Alexa app to use the Aivo Connect?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 508
|
You will need to install the iOttie Connect app to make sure your Easy One Touch Connect has the most up-to-date firmware installed. The iOttie Connect app is available from the Apple App Store® or the Google Play™ Store.
Have more questions?
|
||
Accessories
Suction Cup |
27 |
Does the suction cup stick on all surfaces?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 394
|
All our smartphone car mounts will stick to most noncurved textured surfaces because of our sticky gel suction cup. It is made of a gel that will fill the air gaps that cause most other mounts to fail. The special gel material is washable to regain its stickiness.
Have more questions?
|
||
Accessories
Suction Cup |
26 |
Will the suction cup on iOttie Mounts melt when the cars dashboard gets hot in the summer time?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 564
|
There is a very slight possibility if exposed too long to the sun.
We highly recommend removing often during times of extreme heat or parking in shady areas.
*Please note this is in reference to the suction cup only. The Dashboard Pad will not melt.
Have more questions?
|
||
Accessories
Dashboard Pad |
25 |
How do I use the Dashboard Pad?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 499
|
The Dashboard Pad is to be used when mounting to the dashboard (you don't need it if you are mounting to the windshield). It creates a smooth matte finish that is ideal for the mount to adhere to. It also protects your dashboard from any possible damage. It should go on the dashboard first-sticky side down.
Have more questions?
|
||
Accessories
Dashboard Pad |
24 |
Is the Dashboard Pad reusable and can it be purchased separately?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 531
|
The adhesive tape on the underside of the Dashboard Pad is not reusable. Please test the position of your mount before removing the protective cover and applying the Dashboard Pad to your dash.
We recommend using the included Dashboard Pad for dashboard mounting only. This will help when mounting on curved and textured surfaces as well as prevent any potential dashboard damage.
***Additional Dashboard Pads can be purchased separately following this link: www.amazon.com/dp/B074DYBQ9L
Have more questions?
|
||
Accessories
Dashboard Pad |
23 |
How do I remove the dashboard pad?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 2304
|
What we advise that when trying to remove the sticky pad, is to pull up the little tab that is attached to the sticky pad, and gently slide a credit card or a putty knife underneath it at the same time. This breaks the seal, and makes it much easier to remove.
Have more questions?
|
||
Universal Mounts
iTap |
22 |
Do the iTap magnets interfere with your phone in any way when placed?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 370
|
No it does not interfere with anything on your phone. You simply just place the metal plates on your case or phone whichever you like and the mount will magnetize with the plates.
Have more questions?
|
||
Accessories
N/S |
21 |
What is the adhesive film that came with my metal plates?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 399
|
The adhesive film is a clear film that ensures the metal plate will have a clean area to adhere to. It will also help in regards to removal.
Have more questions?
|
||
N/S
|
20 |
Where does iOttie ship to?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 427
|
iOttie Ships to the following locations. If your country is not on this list, please reach out to us and we may have a distributor in your location.
Australia
Austria
Belgium
Canada
Czech Republic
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
Ireland
Italy
Japan
Korea
Luxembourg
Mexico
The Netherlands
New Zealand
Norway
Poland
Portugal
Singapore
Spain
Sweden
Switzerland
Turkey
United Kingdom
United States
Have more questions?
|
||
N/S
|
19 |
Does iOttie pay the shipping costs for returns?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 404
|
Customers who return a purchase due to buyer’s remorse within 30 days of the purchase date are liable for all return shipping fees. Customers who receive a damaged item will be provided with a return shipping label and will not be charged for shipping costs.
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
18 |
What are some examples of Alexa Skills that can be used with the device?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 465
|
Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smart home devices and ordering products from your Amazon account, and many more, while you keep your hands on the wheel and eyes on the road.
For an optimal experience, please follow the detailed instructions for the Alexa setup found in the manual or the iOttie Connect app.
-
Things to Try with Alexa
Navigation
Alexa, navigate to Prospect Park.
Alexa, take me to the nearest gas station.
Alexa, get directions to home.
Music
Alexa, turn up the volume.
Alexa, play rock music.
Alexa, rewind 15 seconds.
Communication
Alexa, call Home.
Alexa, text “Hello” to John.
Alexa, call Hannah.
Miscellaneous
Alexa, find a nearby gas station.
Alexa, what’s the weather?
Alexa, tell me a story.
Alexa, resume my audiobook.
Alexa, lock the front door.
Alexa, what’s on my to-do list?
Alexa, how does my day look?
Alexa, what movies are playing?
Alexa, what’s the news?
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
17 |
Does the power cord need to be plugged up for my Auto Sense to work?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 351
|
The Auto Sense has a built-in battery and will stay on standby for up to 5 hours, when unplugged if fully charged. This allows the release and open mechanism function to work, however, it will not charge your phone when unplugged.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
16 |
How do I prevent my Auto Sense from overheating?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 403
|
Please try adjusting the telescopic arm under the dashboard surface to minimize heat. Please note that some smartphones have a temperature control feature that automatically turns off the device when exposed to high temperatures.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
15 |
Will the Auto Sense charge through a phone case?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 421
|
Yes, it's able to charge through the thickness of up to 5mm.
Have more questions?
|
||
Alexa Assisted
N/S |
14 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 346
|
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
|
||
Alexa Assisted
N/S |
13 |
Will Alexa use my data?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 372
|
Alexa needs an internet connection to be used. The device will use your phone’s date or use any wireless connection that is available. Message & data rates may apply.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
12 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 321
|
‘Back Left’ button – This is the Mute/Unmute button
‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. Please note that this button can also be used in place of the Wake Word when using Alexa.
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
11 |
My Aivo Connect Device is not fast charging. Why is that?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 344
|
Apple & Samsung will utilize standard charges to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain minimal charging.
PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
10 |
Is the Aivo Connect MagSafe?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 389
|
No, but Aivo Connect is compatible with all the latest Apple, Samsung, and Google devices.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
9 |
Can I change the position on the Aivo Connect once I've placed it on my dashboard?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 387
|
The twist lock base is one-time use only; however, we do provide 2 of them so that you can remount if need be.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
8 |
How do I install the Aivo Connect Mount on my dashboard?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 412
|
1. Select desired mounting location on the dashboard and clean the surface prior to installation.
2. Remove adhesive cover from the bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area. *Press and hold firmly for 30 seconds to securely adhere.
3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place.
4. Connect the power cord to the back of Aivo Connect and plug the charger into the car's power source.
Have more questions?
|
||
N/S
|
7 |
How will we know when we will be receiving our replacement?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 544
|
You will be sent an email from cs@iottie.com with your tracking number for your replacement unit!
Have more questions?
|
||
N/S
|
6 |
What is iOttie's Return Policy?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 1874
|
iOttie will accept returns for refund if request is made within 30 days of purchase with original receipt of purchase, and if the product is purchased directly from iOttie.com. No returns for refund will be accepted after 30 days. A customer may receive a replacement beyond the 30 days if the issue is regarding warranty/defective products. Customers who return the product within the appropriate time due to buyer’s remorse will be responsible for all return shipping costs. Customers who receive a defective item will receive a return shipping label and will not be responsible for return shipping.
PLEASE NOTE: If you purchased the product from a third party site/store, please contact the seller directly as iOttie cannot provide a refund for such purchases. This limited warranty does not apply to products purchased from unauthorized resellers. iOttie is not responsible for a refund and/or replacement of those products. To make a warranty claim you must have your original receipt of purchase. Please contact an iOttie Customer Service Representatives at cs@iottie.com so they can assist you further. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Have more questions?
|
||
N/S
|
5 |
What is iOttie's Warranty Policy?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 555
|
Based on the product, iOttie currently provides a 1 or 2-year warranty. Please make sure to check your product manual to double-check.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch Wireless 2 |
4 |
What is the difference between the Easy One Touch Wireless Qi and the iOttie Easy One Touch 2 Qi Wireless Charging Mount?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 390
|
We have developed the Easy One Touch Wireless 2 Mount to be more user-friendly in the following ways.
Have more questions?
|
||
N/S
|
3 |
Does iOttie pay warranty return shipping?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 492
|
The buyer pays return shipping if they do not want the item. If the product is defective due to a manufacturing error we will provide a shipping label.
Have more questions?
|
||
N/S
|
2 |
Do I need to register a product under warranty?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 379
|
iOttie does not require you to register your product under warranty! We just ask that in the case you need to claim a warranty you provide us with valid proof of purchase and an updated shipping address.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus & Mini |
1 |
What is the difference between iON Wireless Plus & iON Wireless Mini?
Bae Minseong
|
2021.12.29
|
Votes 0
|
Views 310
|
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device.
Have more questions?
|
Return
Number | Content | Title |
Alexa Assisted
Aivo View |
185 |
Does the Aivo View Dash Cam still work when the car is parked?
Bae Minseong
|
2022.02.04
|
Votes 0
|
Views 332
|
The Aivo View Dash Cam will need to be connected to an external power source in order to function when the car is parked.
Have more questions?
|
||
Alexa Assisted
Aivo View |
184 |
What is the field of view?
Bae Minseong
|
2022.02.04
|
Votes 0
|
Views 340
|
The field of view refers to the area of the world seen through the camera at a given location and orientation in space. The Aivo View has a 140° field of view, allowing you to see the full picture without the distortion of a wide-angle lens! WDR maintains image quality even in bright or low light situations.
Have more questions?
|
||
Alexa Assisted
Aivo View |
183 |
How do I install the Aivo View to my windshiled?
Bae Minseong
|
2022.02.04
|
Votes 0
|
Views 377
|
1. Choose Mounting Location *Ideal placement is behind the rear view mirror, with the camera lens just inside the area swept by the passenger side windshield wiper.2. Clean the area where you plan to install the Magnetic Mounting Base. 3. Locate the Magnetic Mounting Base at the bottom of the Aivo View Mount. Please detach and then remove the the Red plastic film from the base to reveal the adhesive. 4. Attach the Magnetic Mounting Base to the windshield sticky side down and press firmly for 30 seconds 4. Connect the included power cable. 5. Attach the Aivo View to the base. Have more questions?
|
||
Alexa Assisted
Aivo View |
182 |
Does the Aivo View Dash Cam have to be constantly plugged in to work?
Bae Minseong
|
2022.02.03
|
Votes 0
|
Views 399
|
Yes, in order for the Aivo View Dash Cam to work, it must be connected to a power source. You'll need an extra power source to utilize in parking mode.
Have more questions?
|
||
Alexa Assisted
Aivo View |
181 |
How do I insert and remove the SD card?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 391
|
-Remove the silicone cover on the side of the Dash Cam and insert a
compatible Micro SD card.
- Push until the card clicks into place. You may use the edge of a small
coin or similar object if necessary.
-A second push inwards will release
Have more questions?
|
||
N/S
|
180 |
When will my order ship if I select an expedited shipping method?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 407
|
The shipping cut-off time for expedited orders is 11:00 AM EST/8:00 AM PST/10:00 AM CST.
Orders placed before the shipping cut-off time will usually be shipped on the same day.
Orders placed after this time will be shipped on the following business day.
Please note that orders that are expedited may still take up to 1 business day to process. This is a rough estimate that excludes weekends and holidays.
Have more questions?
|
||
N/S
|
179 |
Does iOttie offer free shipping?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 337
|
Yes, we offer free shipping on all domestic orders in the United States, when a standard shipping method is selected during checkout.
Have more questions?
|
||
N/S
|
178 |
What do I need to do when I received a different product than what I ordered?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 388
|
If you placed your order with us and received the wrong product, please contact us and provide your name, email address, and order number and our team will be happy to resolve this for you. Please keep hold of all packaging during this process. Please note that if your order was placed with another retailer, you will need to contact the retailer directly to initiate an exchange.
Have more questions?
|
||
N/S
|
177 |
How long will it take for my order to be delivered?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 400
|
Have more questions?
|
||
N/S
|
176 |
How long will it take for my order to be shipped?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 453
|
All orders are subject to processing time before being picked up from our fulfillment center by the appropriate carrier. Once your order has been placed, please allow 1-2 business days for your order to be processed. If you need your order within a specific time frame, please use one of the expedited shipping services that we offer.
Have more questions?
|
||
N/S
|
175 |
Do I have to pay customs fees for my international order?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 388
|
Import taxes, tariffs, and related Customs fees may be required in some countries outside the United States, and these costs are not covered by the shipping fee paid at the time the order is placed. If applicable, the destination location’s Customs office determines and imposes these fees. Please contact your local Customs office for further information on charges.
Have more questions?
|
||
N/S
|
174 |
What countries does iOttie Ship to?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 371
|
iOttie Ships to the following locations. If your country is not on this list, please reach out to us as we may have a distributor in your location.
Have more questions?
|
||
N/S
|
173 |
Can I change the delivery address after my order has been shipped?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 353
|
We regret to advise that, we cannot change the shipping address or make any modifications once the order is en route.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
172 |
How do you remove the mount from the vent? Is it easy?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 515
|
Press inward when trying to fix the clip to the AC vent, and pull toward you when removing it.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
171 |
Does the Velox Air Vent Mount work on circular air vents?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 378
|
The Velox Mount is designed to work with flat air vent blades as demonstrated in image below.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
170 |
Does the Velox Wireless Air Vent Mount come with metal plate kit?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 390
|
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone 12 and 13 models. There isn't a metal plate kit included.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
169 |
Does the Velox Magnetic Air Vent Mount come with a cord?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 348
|
No, it doesn't.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
168 |
Will the Velox Magnetic Air Vent Mount work on my Android or Pixel?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 364
|
No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
167 |
Can the Velox Magnetic Air Vent Mount be used with a phone case that isn't MagSafe?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 363
|
The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
166 |
Is the vent attachment on the Velox Magnetic Air Vent Mount removable like in other iOttie mounts?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 375
|
No, the vent attachment is not removable.
Have more questions?
|
||
MagSafe
Velox Air Vent Mount |
165 |
Can the Velox Magnetic Air Vent Mount hold my phone in landscape mode?
Bae Minseong
|
2022.02.01
|
Votes 0
|
Views 347
|
Yes, it has 360 adjustable strong ball joint for flexible and optimal viewing angles.
Have more questions?
|
||
Alexa Assisted
Aivo View |
164 |
What size SD card should I get for the Aivo View?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 366
|
The Micro SD Card that must be inserted prior to operation is compatible with sizes ranging from 32GB to 128GB, Class 10.
Have more questions?
|
||
Alexa Assisted
Aivo View |
163 |
Does the Aivo View come with an SD card?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 335
|
The Aivo View Dash Cam requires a Micro SD Card that must be inserted prior to operation. This is not included and will need to be purchased separately.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
162 |
Does the iON Wireless Pad Plus turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 315
|
The iON Wireless Pad Plus does not have an auto off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Wireless Chargers
iON Wireless Stand |
161 |
Is the iON Wireless Stand convertible? As in can it go flat also?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 412
|
At this time the iON Wireless Stand is just a stand and will not turn into a charging pad.
Have more questions?
|
||
Wireless Chargers
iON Wireless Stand |
160 |
Does the iON Wireless Stand turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 322
|
The iON Wireless Stand does not have an auto-off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
159 |
Will the iON Wireless Plus Charging Pads charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 331
|
It all depends on the thickness of the case and the material used. Thick cases large than 1/4 inches will most likely not charge. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminum Cases may not charge as well.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
158 |
Will the iON Wireless Mini Pad charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 315
|
It all depends on the thickness of the case and the material used. Thick cases large than 1/4 inches will most likely not charge. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminium Cases may not charge as well.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
157 |
Is the iON Wireless Plus Charging Pad a portable charger?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 360
|
At this time any iON Wireless Charging Pads are portable only when connected to a portable battery. It does not include a battery. It is only portable in size but it still has to be connected to power in order to function.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
156 |
Is the iON Wireless Mini a portable charger?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 317
|
At this time any iON Wireless Charging Pads are portable only when connected to a portable battery. It does not include a battery. It is only portable in size but it still has to be connected to power in order to function.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
155 |
What are the specifications iON Wireless Plus Fast Charging Pad?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 328
|
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
154 |
My Aivo Connect Device is not fast charging. Why is that?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 341
|
Apple & Samsung will utilize standard charge to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain a minimal charging.
PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components.
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
153 |
What power adapter is used on the iON Wireless Duo?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 323
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Wireless Chargers
iON Wireless Stand |
152 |
What power adapter is used on the iON Wireless Stand?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 334
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
151 |
Will the Aivo Connect drain my battery if left plugged in when I leave the car?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 326
|
In most cases no, but it depends on car manufacturer. If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
150 |
What power adapter is used on the iON Wireless Mini?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 330
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
149 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 359
|
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
148 |
How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Plus Charging Pads?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 364
|
Center the back of the smartphone in the center of the Anti-Slip ring for a fast and efficient wireless charge.
Rest your smartphone on the charging surface parallel to the charging pad.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
147 |
Will the Aivo Connect also be available in other mounting options (Air Vent or CD)?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 333
|
Since the base houses the Alexa components we cannot create a vent or CD version.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
146 |
Is there an on and off switch?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 718
|
There is no and off switch on the device. Once plugged in, the device will remain on unless the vehicle shuts off power when in parking mode.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
145 |
How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Mini Pads?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 370
|
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
144 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 352
|
‘Back Left’ button – This is the Mute/Unmute button
‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. Please note that this button can also be used in place of the Wake Word when using Alexa.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
143 |
What are the specifications iON Wireless Mini Fast Charging Pad?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 396
|
Max Wireless Charging Capacity: 7.5w iPhone, 10W Android
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
142 |
What is the length of the cable on the Dual Car Charger with USB?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 381
|
The length of the cable is 3ft.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
141 |
What do the lights on the iON Wireless Plus Charging Pad mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 590
|
Charging indicator: Your device's screen will show that it's charging. If your phone is not charging, check the charging indicator on the front of the device.
White Light: When Powered ON a white light will appear briefly and then fade. White Light will remain on if the phone is charging properly.
Blinking Red Light: A blinking Red Light will appear if phone is incompatible or Qi Coil is blocked.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
140 |
Can I change the position on the Aivo Connect once I've placed it on my dashboard?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 431
|
The twist lock base is one time use only; however, we do provide 2 of them so that you can remount if need be.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
139 |
What is a Wake Word?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 370
|
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
138 |
What do the lights on the iON Wireless Mini mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 1399
|
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
137 |
Does the Aivo Connect fast charge the Google pixel models?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 463
|
As stated by Google, they only allow for devices that are certified within the "Made for Google" program to fast charge their Google Pixel models.
The Aivo Connect is not certified with google, so will not provide fast charge for pixel phones; standard charge only.
Please note: we strongly advise that you use the cable and power adapter provided, as third party components may negatively impact wireless charging performance.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
136 |
Can I play music through my car speakers?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 374
|
If you connect your phone to the Bluetooth in your car, you can play music through your speakers using the Bluetooth connection. You can also connect to your car’s speaker by plugging an AUX cable into your phone.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
135 |
Will the Aivo Connect work if my dashboard gets hot?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 356
|
Yes, it has been designed with a coin cell battery, so it can withstand the high heat of the cars dashboard.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
134 |
Will the backup battery continue to operate after the power has been disconnected?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 374
|
The Backup battery will continue to operate the Aivo Connect cradle arms (open & close) after the power has been disconnected and turned off.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
133 |
What do the Alex LED indicators mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 444
|
The Alexa LED Ring, which is located at the base of the mount, will light up in the following colors to indicate its current interaction with Alexa.
Solid White – Powering on
Flashing Orange – Searching device
Solid Orange – Device not found
Flashing Cyan – Device is connected (Flash 3x)
Solid Cyan – Wake word activated
Alternating Dark Blue & Cyan – Thinking
Flashing Red – Device not connected
Solid Red – Mute
No light – No interaction in progress
Please note that the color code can be located in section 04 (The Alexa user experience) within the manual provided along with the Aivo Connect Mount.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
132 |
What is the difference between iON Wireless Plus & iON Wireless Mini?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 349
|
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
131 |
What is the difference between iON Wireless Plus & iON Wireless Mini?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 346
|
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
130 |
What do the Qi Wireless LED indicators mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 518
|
The Qi Wireless LED indicators, which are located at the bottom of the mount, will light up in the following colors to indicate its current connection status.
Solid White – Qi Wireless charging engaged
Flashing Red – Foreign object detected; wireless charging blocked
No light – No charging in progress
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
129 |
Which smartphones does the Aivo Connect work with?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 415
|
The Aivo Connect Mount will work with following Smartphones, all of which are Qi wireless compatible.
Apple iPhone: 13 Pro Max, 13 Pro, 13, 12 Pro Max, 12 Pro, 12, 11 Pro Max, 11 Pro, 11, XS Max, XS, XR, X, 8 Plus, Qi-Wireless enabled Air pods and compatible Airpod cases.
Samsung Galaxy: Galaxy S20 Ultra, S20+, S20, Z Flip, Fold, Note10+, Note 10, S10, S10e, S10+, Note 9, S9, S9+ Note 8, S8, S8+, S7, S7 Edge, Note 5, S6, S6 Edge.
Google: Pixel 4,3. We strongly advise that you use the cable and power adapter provided, as third-party components may negatively impact wireless charging performance.
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
128 |
What smartphones do the iON Wireless Plus Charging Pads work with?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 388
|
The iON Wireless Series Charging Pads will work with Smartphones that have built-in Qi wireless charging such as below:
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
127 |
What are some examples of Alexa Skills that can be used with the device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 400
|
Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smart home devices and ordering products from your Amazon account and many more, while you keep your hands on the wheel and eyes on the road.
For an optimal experience, please follow the detailed instructions for Alexa setup found in the manual or the iOttie Connect app.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
126 |
How do I unpair my device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 339
|
To unpair your device, hold the ‘Invoke Alexa’ button for 5 seconds until it flashes Orange and select ‘Forget Device’ from the phones Bluetooth setting.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
125 |
What smartphones do the iON Wireless Mini work with?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 353
|
The iON Wireless Series Charging Pads will work with Smartphones that have built-in Qi wireless charging such as below:
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
124 |
How do I Pair and Connect my device?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 672
|
1. After Aivo Connect powers on, hold the Invoke Alexa button (on the right side at the back) for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device.
2. In the Alexa App, navigate to ‘Add Device’ then select from available devices: iOttie Aivo Connect (####) and pair device. Allow location access and make sure Bluetooth is discoverable and turned on. WARNING: For your safety, please do not connect/pair device while driving.
3. Once device is paired and connected, the LED Ring will flash Blue 3 times before turning off. Alexa is now ready to use.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
123 |
How do I align my phone to receive wireless charging?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 375
|
The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples.
Caution: If device flashes Red, as foreign object is detected and device must be removed to prevent overheating.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
122 |
How does the Automatic Mounting system work?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 373
|
1. Side arms on mount automatically open via silent step motor when phone is detected in front of the proximity sensor on the mount.
2. Once the phone is placed in mount, the arms will automatically close after one second. Qi wireless charging will start immediately.
3. Buttons behind the cradle arms on both sides of the device can open and close the arms. One or both buttons can be pressed.
Please note: The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples.
Have more questions?
|
||
Alexa Assisted
Aivo Connect Dash & Windshield Mount |
121 |
How do I install the Aivo Connect Mount on my dashboard?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 373
|
1. Select desired mounting location on the dashboard and clean the surface prior to installation.
2. Remove adhesive cover from bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area. *Press and hold firmly for 30 seconds to securely adhere.
3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place.
4. Connect power cord to back of Aivo Connect and plug charger into the cars power source.
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
120 |
What do the lights on the iON Wireless Duo Stand mean?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 857
|
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
119 |
Will the iON Wireless Duo charge my unit with a protective case on?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 468
|
It all depends on the thickness of the case and the material used. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminum cases may not charge as well.
Have more questions?
|
||
Wireless Chargers
iON Wireless Duo |
118 |
Does the iON Wireless Duo turn off when the smartphone is fully charged?
Bae Minseong
|
2022.01.31
|
Votes 0
|
Views 554
|
The iON Wireless Duo does not have an auto-off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
117 |
How does one align their qi adapter in their smartphone with the qi coil located on the Auto Sense Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 504
|
The Qi Coil is generally found in the center of most smartphone models and behind the trigger button on the Auto Sense Wireless Charger.
Please also take note of the following:
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
116 |
What do the colors on the Auto Sense Car Mounts charging indicator mean?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 703
|
Charging Indicator: Your device's screen will show that it is charging.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
115 |
My car does not have a cigarette port for charging. Will the Auto Sense Charger work if I have a traditional USB port?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 332
|
If you supply your own cable from the USB to the mount, it should work however, it will only provide standard charge. Please make sure your wire is Qualcomm 2.0-3.0 compatible.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
114 |
Will the mount drain my battery if left plugged in when I leave the car?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 473
|
In most cases no, but it depends on car manufacturer. If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
113 |
Will the Auto Sense Charger turn off when the phone is fully charged?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 370
|
No, the Auto Sense Wireless Charger will not turn off after the phone is fully charged. However, your phone should do this.
Cell Phones implement the charging internally, the Auto Sense Wireless Charger just supplies power wirelessly. The phone communicates with the "charger" (this device) and the power is turned on/off as needed.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
112 |
How Do I remove my phone from the Auto Sense Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 371
|
There are two buttons on either side of the mount cradle that should be pressed to release the cradle arms. You can press one or both to release your phone.
Have more questions?
|
||
Wireless Charging Mounts
Auto Sense |
111 |
What are the charging specifications of the Auto Sense?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 340
|
Max Wireless Charging Capacity: 7.5W iPhone, 10W Android.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
110 |
Will the Easy One Touch 2 Qi Wireless Mount work with a phone case?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 354
|
Yes, it's able to charge through the thickness of up to 3MM.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
109 |
Does the Easy One Touch Fast Wireless 2 Qi Wireless Mount charge the Google pixel 3 XL or Google Pixel 4?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 434
|
Yes. It has been certified within the "Made for Google" program, which enables third-party accessories to accompany Google-brand devices.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
108 |
Will the Easy One Touch Fast Wireless 2 Qi Wireless Mount Charger turn off when the phone is fully charged?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 385
|
No, it will not turn off after the phone is fully charged, however smartphones usually regulate the charging internally.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
107 |
How wide do the Easy One Touch Wireless 2 Qi Wireless Charging Mount arms open?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 434
|
The Easy One Touch Wireless 2 Charging Mount has mount cradle arms that open up to 3.6 inches wide, and mount cradle feet with a button that can be adjusted to fit large and extra-large smartphones.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
106 |
How do I prevent my Easy One Touch 2 Qi Wireless Mount from overheating?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 358
|
The Easy One Touch 2 Qi Wireless Mount has vent holes in the back to help avoid overheating.
You can also try adjusting the telescopic arm under the dashboard surface to minimize heat.
Please note that some smartphones have a temperature control feature that automatically turns off the device when exposed to high temperatures.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
105 |
My car does not have a cigarette port for charging. Will the Easy One Touch 2 Qi Wireless Mount work if I have a traditional US
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 405
|
If you supply your own cable from the USB to the mount, it should work. However, it will only provide standard charge. Please make sure your wire is Qualcomm 2.0-3.0 compatible.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
104 |
What are the charging specifications of the iOttie Easy One Touch 2 Qi Wireless Charging?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 340
|
Max Wireless Charging Capacity:7.5W iPhone. 10W for Android and Google Pixel.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
103 |
What do the LED light indicators mean?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 364
|
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
102 |
What smartphones does the Easy One Touch 2 Qi Wireless Mount work with?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 509
|
The Easy One Touch 2 Qi Wireless Charging Mount is compatible with Smartphones that have built-in Qi wireless charging. Please confirm that your phone is Qi enabled before using the mount. Some examples are listed below:
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
101 |
Can I use Alexa in languages other than English?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 340
|
As of April 2021, Alexa supports 8 languages:
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
100 |
Can I change the position of the Easy One Touch 2 Qi Wireless Mount once I've placed it on my dashboard?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 346
|
The dashboard pad is one time use only. We strongly advise that you use the one-time only dashboard pad when mounting to the dashboard and avoid placing the suction cup onto the dashboard directly. We do sell dashboard pads in case you ever need some extra pads, and we also cover dashboard pad defects under our warranty policy.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
99 |
Can I play music through my car speakers?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 396
|
If you connect your phone to the Bluetooth in your car, you can play music through your speakers using the Bluetooth connection. You can also connect to your car’s speaker by plugging an AUX cable into your phone.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
98 |
How do I set up the device?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 478
|
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
97 |
Will the Metal Plates included in the iTap Magnetic mounts interfere with Qi Wireless charging?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 359
|
If you place the Metal Plate in the middle of your smartphone, it will interfere with wireless charging.
However, if you apply the Small Metal Plate toward the bottom of your smartphone, you will be able to utilize magnetic mounting without interfering with wireless charging.
Have more questions?
|
||
Universal Mounts
Easy One Touch Connect Pro |
96 |
How do I connect to Pandora using the Easy One Touch Connect?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 392
|
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
95 |
How do I apply my iTap metal plates correctly?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 587
|
Step 1: Apply the protective film to the desired location of metal plate placement. To do this, please remove the cover from the adhesive film than apply the film to the back of the smartphone. Press and rub for a tight seal. Step 2: Select Metal Plate. Peel adhesive cover off Metal Plate and apply firmly on the back of smartphone or case. Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
94 |
What is the maximum width of a smartphone that an iOttie iTap Magnetic Mount can hold?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 384
|
iOttie iTap Magnetic Mounts are completely universal, please make sure to test the weight of your smartphone before usage.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
93 |
What is the difference between inner and outer metal plates?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 571
|
The inner plate goes in between smartphone and case. It uses a very small amount of adhesive tape to secure it in place. The outer plate goes on the outside of the smartphone or case. It uses an adhesive tape to secure it in place. Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
92 |
What is the adhesive film that came with my metal plates?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 395
|
The adhesive film is a clear film that ensures the metal plate will have a clean area to adhere to. It will also help in regards to removal.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
91 |
Are the attachments on the iTap Magnetic 2 removable like in other iOttie mounts?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 471
|
No, the attachments are not removable.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 CD Slot Mount |
90 |
How to remove the Easy One Touch 4 CD Slot Mount from actual cd holder?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 796
|
There is a little lever/clip that you lock it into place when you are using the Phone Holder. To remove from CD player, push the lever the opposite direction to remove from CD player.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 CD Slot Mount |
89 |
Can you use a cd or dvd with the Easy One Touch 4 CD Slot Mount installed the slot?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 399
|
No, because CD connector blades will be inserted into the slot where the CD goes.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 CD Slot Mount |
88 |
What prevents the phone from slipping down? How tight is the grip of the Easy One Touch 4 CD Slot Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 403
|
The arms have a firm grip and are lined with an anti-slipping surface.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
87 |
What is the maximum that the Easy One Touch 4 Vent Mount can expand?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 384
|
The Easy One Touch Air Vent Mount can expand up to 3.5 inches in width.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
86 |
Can I remove the mount cradle feet from the Easy One Touch 5?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 389
|
Yes, the feet are removable.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
85 |
Is the suction cup reusable?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 893
|
Yes, the suction cups can be re- used. If it loses some stickiness when removed, to restore the stickiness, rinse the suction cup with warm water (no soap) while massaging the cup at the same time, and then let it air dry. That usually brings the suction cup back to good condition.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
84 |
How do I use the dashboard pad?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 386
|
The black dashboard pad is to be used when mounting to the dashboard (you don't need it if you are mounting to glass). It creates a smooth matte finish that is ideal for the mount to adhere to. It also protects your dashboard from any possible damage. It should go on the dashboard first- sticky side down.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
83 |
Is the Dashboard Pad reusable?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 362
|
No, the dashboard pad is one time use only.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
82 |
How do I remove the suction cup from its mounted position?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 3468
|
The first few times it may be hard to remove from applied surface.
To safely remove, we suggest the following steps:
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
81 |
Does the Velox Wireless Air Vent Mount work on circular air vents?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 384
|
The Velox Wireless Vent Mount is designed to work with flat air vent blades, as shown in image below.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
80 |
How do I remove the dashboard pad?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 1083
|
What we advise that when trying to remove the sticky pad, is to pull up the little tab that is attached to the sticky pad, and gently slide a credit card or a putty knife underneath it at the same time. This breaks the seal, and makes it much easier to remove. If there's still resistance, try 'Goo Gone' to loosen the adhesive.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
79 |
Can I fast charge with the Velox Wireless Air Vent Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 391
|
Yes, it will charge at a rate of 7.5 W.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
78 |
How does the Velox Wireless Air Vent Mount work?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 445
|
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone's 12 and 13 MagSafe models; providing a secure hold and optimal alignment for wireless charging.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
77 |
Does the Velox Wireless Air Vent Mount come with metal plate kit?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 369
|
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone 12 and 13 models. There isn't a metal plate kit included.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
76 |
Is it possible to remove the cable from the Velox Wireless Air Vent Mount?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 458
|
No, the cable is not detachable.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
75 |
Can the Velox Magnetic Wireless hold my phone in landscape mode?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 379
|
Yes, it has a 360-degree adjustable robust ball joint for optimal viewing angles.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
74 |
My car doesn't have a cigarette port for charging. Will the Velox Magnetic Wireless work if I have a traditional USB port?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 380
|
You'll need a USB-C to USB adaptor to use the Velox Wireless Air Vent Mount with your car's USB port, because it includes a USB-C connector at the end. Please note that only standard charging at a rate of 5W will be supported in this scenario.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
73 |
Can the Velox Wireless Air Vent Mount be used with a phone case that isn't MagSafe?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 518
|
The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case.
Have more questions?
|
||
Velox Wireless Air Vent Mount
|
72 |
Does the Velox Magnetic Wireless provide fast charge?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 352
|
Yes, it will charge iPhone 12 and 13 models at a rate of 7.5 W.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
71 |
Is the Velox Wireless's Air Vent attachment removable, like it is with other iOttie mounts?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 333
|
No, unlike some of the other series, the vent adapter is not removable or interchangeable.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
70 |
Will the Velox Magnetic Wireless drain the car battery if I leave this plugged in?
Bae Minseong
|
2022.01.28
|
Votes 0
|
Views 436
|
If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery. If the cigarette lighter receptacle turns off when the engine turns off, it won’t.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
69 |
Are you going to make a dashboard mount for the Velox Magnetic Wireless?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 466
|
Yes, we are currently developing a Velox Dashboard & Windshield Mount and are gearing up for a Spring release.
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
68 |
What’s the measurement of the suction cup and dashboard pad for the iTap Wireless 2?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 357
|
The diameter of the suction cup is 2.5 inches while the dashboard pad is 3 inches.
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
67 |
Do I have to use the cable that comes with the iTap Wireless 2?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 318
|
You can use an alternative cable, as long as it's 2.0 QC compatible or higher. However, we do recommend using our provided cable to make sure you are getting the most efficient charge.
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
66 |
What do the colors on the iTap Wireless 2 Indicators mean?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 564
|
Have more questions?
|
||
Wireless Charging Mounts
iTap Wireless 2 |
65 |
Will the iTap Wireless 2 charge through a phone case?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 396
|
Yes, it's able to charge through the thickness of up to 6-7 mm.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
64 |
Will the iTap Magnets work with a case on my phone?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 529
|
Yes, the iTap Series work with a case. Actually, we provide two magnets - one intended for the outside of your phone case and one for the inside of your phone case. You don't have to use both.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
63 |
Do the magnets in the iTap Magnetic mounts interfere with my phone’s call quality or GPS?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 376
|
We have had the iTap Magnetic series tested by an independent third party which found that the magnets will not cause interruption to your smartphone's internet, cellular, or navigation quality when in use.
Have more questions?
|
||
Universal Mounts
iTap Magnetic 2 |
62 |
Do the magnets in the iTap Magnetic mounts interfere with the compass on my smartphone?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 376
|
There is a chance the compass may be affected when the mount is attached; however, once you remove your phone from the mount the compass will return back to normal.
Have more questions?
|
||
Alexa Assisted
Easy One Touch Connect Pro |
61 |
How do I connect to Pandora using the Easy One Touch Connect Pro?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 385
|
To successfully launch Pandora to utilize with the iOttie Easy One Touch Connect please follow the steps below:
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
60 |
Will the Velox Wireless Air Vent Mount work on my Android or Pixel Phone?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 366
|
No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
59 |
How long is the cable on the Velox Wireless Air Vent Mount?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 475
|
The cable is 4 feet long (or about 1.2 meters).
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
58 |
Will the Velox Wireless Air Vent Mount turn off when the phone is fully charged?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 393
|
The Velox Wireless Air Vent Mount does not have an On/Off switch. Once the cable is plugged in and the vehicle is turned on, the mount will stay on.
Have more questions?
|
||
Velox Wireless Air Vent Mount
|
57 |
Can the Velox Wireless Air Vent Mount be used with a MagSafe case?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 387
|
Yes, it is definitely compatible with MagSafe cases.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
56 |
Does the power cord need to be plugged in for my Velox Magnetic Wireless to work?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 383
|
The power cord would need to be plugged in for the wireless charging to work. However, you can still use this as a magnetic mount even if you unplug the power cord.
Have more questions?
|
||
MagSafe
Velox Wireless Air Vent Mount |
55 |
What type of power adapter does the Velox Wireless Air Vent Mount use?
Bae Minseong
|
2022.01.27
|
Votes 0
|
Views 373
|
The Velox Magnetic Wireless Mount features a 12V Power Outlet Adapter with a USB-C power cable.
Have more questions?
|
||
Accessories
Dashboard Pad |
54 |
Will the dashboard mount damage my dashboard?
Bae Minseong
|
2022.01.18
|
Votes 0
|
Views 572
|
If you have a concern about dashboard damage we do recommend mounting the car mount on your windshield (state law permitting). You may also consider our Air Vent or CD Slot Car Mounts.
We also have included a dashboard pad with most of our car mounts to allow for a smooth surface and help in regards to preventing damage from occurring to your dashboard.*
iOttie will not be liable for any indirect, incidental, or punitive damages arising from the use of any iOttie product. The iOttie Limited Warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property.
*Please note: due to vehicle recalls due to the dashboard on these vehicles cracking, melting, etc, if you have Lexus or Toyota Vehicles from the list below, we recommend mounting on your windshield (state law permitting). You may also consider our Easy One Touch 4 Air Vent or Easy One Touch 4 CD Slot Car Mounts.
2003-2005 Toyota 4Runner
2005-2010 Toyota Avalon
2007-2011 Toyota Camry and Camry Hybrid
2004-2010 Toyota Sienna
2004-2008 Toyota Solara
2007-2008 Lexus ES 350
2003 -2008 Lexus GX 470
2006- 2008 Lexus IS 250/350
2007 Lexus LS 460
2004-2006 Lexus RX 330
2007- 2009 Lexus RX 350
2005- 2008 Lexus RX 400h
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
53 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 397
|
There are two buttons on the back of the device: Invoke Alexa Button and Mute/Unmute Button.
Invoke Alexa Button
After Aivo Connect powers on, hold the Invoke Alexa Button for 5 seconds to initiate Setup Mode. The LED Ring will pulse orange as Alexa directs you to the Alexa App to add a new device.
Mute/Unmute Button
The Mute/Unmute Button also on the back of the mount base can be used to turn Alexa on/off.
Have more questions?
|
||
Alexa Assisted
Easy One Touch Connect Pro |
52 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 388
|
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
|
||
Alexa Assisted
Easy One Touch Connect Pro |
51 |
Can I turn Alexa off?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 497
|
Alexa can be muted with the Mute Button on the back of the device. When Alexa is muted the device is not listening.
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
50 |
How does the Automatic Mounting system work?
Bae Minseong
|
2022.01.13
|
Votes 0
|
Views 374
|
Have more questions?
|
||
N/S
|
49 |
How do I initiate a warranty claim?
Bae Minseong
|
2022.01.06
|
Votes 0
|
Views 416
|
You may fill out the form on our warranty/replacement page or contact us directly at cs@iottie.com.
Please make sure to provide proof of purchase and your most updated shipping address.
Have more questions?
|
||
Wireless Chargers
iON Wireless Mini |
48 |
What smartphones do the iON Wireless Mini Charging Pads work with?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 425
|
iON Wireless Mini is compatible with iPhone & Samsung Series, and all Qi-enabled devices.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch Wireless 2 |
47 |
Does the Easy One Touch Wireless Charging Mount work in landscape as well?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 397
|
Yes, the landscape is simple as just turning the main mount is a ball joint, so it can easily swivel around.
Have more questions?
|
||
Wireless Charging Mounts
N/S |
46 |
Does the Qi wireless charger have to always be plugged in to be charging your phone?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 401
|
Yes, the device needs the power to supply the Qi. The phone must also be in the cradle to charge.
Have more questions?
|
||
Wireless Charging Mounts
N/S |
45 |
Will Qi Wireless Car Mounts charge a device through a Popsocket?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 527
|
No, unfortunately, a Popsocket will block the qi coil in the smartphone from connecting to the qi coil in our mount.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
44 |
What is the maximum width of a smartphone that an iOttie Easy One Touch 5 Mount can hold?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 373
|
Our Easy One Touch 5 Series can hold up to 3.6 inches in width.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
43 |
What’s the difference between The Easy One Touch 5 series and the versions before?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 522
|
We have developed the Easy One Touch 5 Mount to be more user-friendly in the following ways.
Have more questions?
|
||
Universal Mounts
Easy One Touch 5 |
42 |
What is the ball size of the Easy One Touch 5 Mount?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 1151
|
The ball size of the Easy One Touch 5 is 17mm.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
41 |
Is it hard to remove the Easy One Touch 4 Vent from the vent?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 381
|
Not at all, untwist the screw holding the unit in place and slide the vent clip out off the vent.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
40 |
Will the Easy One Touch 4 Vent mount work on a circular vent?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 375
|
If your circular vent has horizontal or vertical air slots, it should work just fine. It grips tight and can be rotated in any direction. Mine has only popped off the vent once in a year or so of using it.
Have more questions?
|
||
Universal Mounts
Easy One Touch 4 Vent Mount |
39 |
Does the Easy One Touch 4 on vertical vents?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 400
|
Yes, the clamp rotates so it can work vertically or horizontally. If your vent feels a bit flimsy, test before use.
Have more questions?
|
||
Accessories
Suction Cup |
38 |
How do I remove the suction cup from its mounted position?
Bae Minseong
|
2022.01.04
|
Votes 0
|
Views 1191
|
The first few times it may be hard to remove from the spot you placed it in. We suggest the following:
Have more questions?
|
||
Wireless Chargers
iON Wireless Plus |
37 |
What power adapter is used on the iON Wireless Plus Charging Pad?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 391
|
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch Connect Wireless 2 |
36 |
What do the colors on the Easy One Touch Wireless 2 charging indicator mean?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 1645
|
Charging Indicator
Your device's screen will show that it is charging.
Green Light
Have more questions?
|
||
Wireless Charging Mounts
Aivo Connect |
35 |
How do I pair and connect my device?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 418
|
Have more questions?
|
||
Universal Mounts
Easy One Touch |
34 |
When using the Easy One Touch CD Slot Mount can the phone be angled toward the driver or passenger?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 394
|
Yes. There's a ball that snaps into a socket, so it can move 360°. There is a tightening screw that goes around the ball-in-socket spot which adjusts the tension.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
33 |
Does the Easy One Touch Fast 2 Qi Wireless Charger work in landscape as well?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 369
|
Yes, the mount cradle is able to rotate 360 degrees.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
32 |
What are the charging specifications of the iOttie Easy One Touch 2 Qi Wireless Charging?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 387
|
Max Wireless Charging Capacity: 7.5W iPhone and 10W for Android and Google Pixel.
Have more questions?
|
||
Wireless Charging Mounts
Easy One Touch 2 Wireless |
31 |
Will the Easy One Touch 2 Qi Wireless Mount work through a phone case?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 535
|
Yes, it's able to charge through the thickness of up to 5mm.
Have more questions?
|
||
Alexa Assisted
N/S |
30 |
Can I use Alexa in languages other than English?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 371
|
Only English is supported at this time.
Have more questions?
|
||
Alexa Assisted
N/S |
29 |
Can I change my default map to use with Alexa?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 388
|
Alexa will use your default maps app. To use a specific map (i.e. Waze or Google Maps) the default must be changed within the Alexa app.
Have more questions?
|
||
Alexa Assisted
Aivo Connect |
28 |
Do I just need the Alexa app to use the Aivo Connect?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 508
|
You will need to install the iOttie Connect app to make sure your Easy One Touch Connect has the most up-to-date firmware installed. The iOttie Connect app is available from the Apple App Store® or the Google Play™ Store.
Have more questions?
|
||
Accessories
Suction Cup |
27 |
Does the suction cup stick on all surfaces?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 394
|
All our smartphone car mounts will stick to most noncurved textured surfaces because of our sticky gel suction cup. It is made of a gel that will fill the air gaps that cause most other mounts to fail. The special gel material is washable to regain its stickiness.
Have more questions?
|
||
Accessories
Suction Cup |
26 |
Will the suction cup on iOttie Mounts melt when the cars dashboard gets hot in the summer time?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 564
|
There is a very slight possibility if exposed too long to the sun.
We highly recommend removing often during times of extreme heat or parking in shady areas.
*Please note this is in reference to the suction cup only. The Dashboard Pad will not melt.
Have more questions?
|
||
Accessories
Dashboard Pad |
25 |
How do I use the Dashboard Pad?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 499
|
The Dashboard Pad is to be used when mounting to the dashboard (you don't need it if you are mounting to the windshield). It creates a smooth matte finish that is ideal for the mount to adhere to. It also protects your dashboard from any possible damage. It should go on the dashboard first-sticky side down.
Have more questions?
|
||
Accessories
Dashboard Pad |
24 |
Is the Dashboard Pad reusable and can it be purchased separately?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 531
|
The adhesive tape on the underside of the Dashboard Pad is not reusable. Please test the position of your mount before removing the protective cover and applying the Dashboard Pad to your dash.
We recommend using the included Dashboard Pad for dashboard mounting only. This will help when mounting on curved and textured surfaces as well as prevent any potential dashboard damage.
***Additional Dashboard Pads can be purchased separately following this link: www.amazon.com/dp/B074DYBQ9L
Have more questions?
|
||
Accessories
Dashboard Pad |
23 |
How do I remove the dashboard pad?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 2304
|
What we advise that when trying to remove the sticky pad, is to pull up the little tab that is attached to the sticky pad, and gently slide a credit card or a putty knife underneath it at the same time. This breaks the seal, and makes it much easier to remove.
Have more questions?
|
||
Universal Mounts
iTap |
22 |
Do the iTap magnets interfere with your phone in any way when placed?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 370
|
No it does not interfere with anything on your phone. You simply just place the metal plates on your case or phone whichever you like and the mount will magnetize with the plates.
Have more questions?
|
||
Accessories
N/S |
21 |
What is the adhesive film that came with my metal plates?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 399
|
The adhesive film is a clear film that ensures the metal plate will have a clean area to adhere to. It will also help in regards to removal.
Have more questions?
|
||
N/S
|
20 |
Where does iOttie ship to?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 427
|
iOttie Ships to the following locations. If your country is not on this list, please reach out to us and we may have a distributor in your location.
Australia
Austria
Belgium
Canada
Czech Republic
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
Ireland
Italy
Japan
Korea
Luxembourg
Mexico
The Netherlands
New Zealand
Norway
Poland
Portugal
Singapore
Spain
Sweden
Switzerland
Turkey
United Kingdom
United States
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N/S
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19 |
Does iOttie pay the shipping costs for returns?
Bae Minseong
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2022.01.03
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Votes 0
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Views 404
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Customers who return a purchase due to buyer’s remorse within 30 days of the purchase date are liable for all return shipping fees. Customers who receive a damaged item will be provided with a return shipping label and will not be charged for shipping costs.
Have more questions?
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Alexa Assisted
Aivo Connect |
18 |
What are some examples of Alexa Skills that can be used with the device?
Bae Minseong
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2022.01.03
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Votes 0
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Views 465
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Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smart home devices and ordering products from your Amazon account, and many more, while you keep your hands on the wheel and eyes on the road.
For an optimal experience, please follow the detailed instructions for the Alexa setup found in the manual or the iOttie Connect app.
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Things to Try with Alexa
Navigation
Alexa, navigate to Prospect Park.
Alexa, take me to the nearest gas station.
Alexa, get directions to home.
Music
Alexa, turn up the volume.
Alexa, play rock music.
Alexa, rewind 15 seconds.
Communication
Alexa, call Home.
Alexa, text “Hello” to John.
Alexa, call Hannah.
Miscellaneous
Alexa, find a nearby gas station.
Alexa, what’s the weather?
Alexa, tell me a story.
Alexa, resume my audiobook.
Alexa, lock the front door.
Alexa, what’s on my to-do list?
Alexa, how does my day look?
Alexa, what movies are playing?
Alexa, what’s the news?
Have more questions?
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Wireless Charging Mounts
Auto Sense |
17 |
Does the power cord need to be plugged up for my Auto Sense to work?
Bae Minseong
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2022.01.03
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Votes 0
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Views 351
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The Auto Sense has a built-in battery and will stay on standby for up to 5 hours, when unplugged if fully charged. This allows the release and open mechanism function to work, however, it will not charge your phone when unplugged.
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Wireless Charging Mounts
Auto Sense |
16 |
How do I prevent my Auto Sense from overheating?
Bae Minseong
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2022.01.03
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Votes 0
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Views 403
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Please try adjusting the telescopic arm under the dashboard surface to minimize heat. Please note that some smartphones have a temperature control feature that automatically turns off the device when exposed to high temperatures.
Have more questions?
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Wireless Charging Mounts
Auto Sense |
15 |
Will the Auto Sense charge through a phone case?
Bae Minseong
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2022.01.03
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Votes 0
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Views 421
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Yes, it's able to charge through the thickness of up to 5mm.
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Alexa Assisted
N/S |
14 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
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2022.01.03
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Votes 0
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Views 346
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Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
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Alexa Assisted
N/S |
13 |
Will Alexa use my data?
Bae Minseong
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2022.01.03
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Votes 0
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Views 372
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Alexa needs an internet connection to be used. The device will use your phone’s date or use any wireless connection that is available. Message & data rates may apply.
Have more questions?
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Wireless Charging Mounts
Aivo Connect |
12 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
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2022.01.03
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Votes 0
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Views 321
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‘Back Left’ button – This is the Mute/Unmute button
‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. Please note that this button can also be used in place of the Wake Word when using Alexa.
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Alexa Assisted
Aivo Connect |
11 |
My Aivo Connect Device is not fast charging. Why is that?
Bae Minseong
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2022.01.03
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Votes 0
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Views 344
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Apple & Samsung will utilize standard charges to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain minimal charging.
PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components.
Have more questions?
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Wireless Charging Mounts
Aivo Connect |
10 |
Is the Aivo Connect MagSafe?
Bae Minseong
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2022.01.03
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Votes 0
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Views 389
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No, but Aivo Connect is compatible with all the latest Apple, Samsung, and Google devices.
Have more questions?
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Wireless Charging Mounts
Aivo Connect |
9 |
Can I change the position on the Aivo Connect once I've placed it on my dashboard?
Bae Minseong
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2022.01.03
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Votes 0
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Views 387
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The twist lock base is one-time use only; however, we do provide 2 of them so that you can remount if need be.
Have more questions?
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Wireless Charging Mounts
Aivo Connect |
8 |
How do I install the Aivo Connect Mount on my dashboard?
Bae Minseong
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2022.01.03
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Votes 0
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Views 412
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1. Select desired mounting location on the dashboard and clean the surface prior to installation.
2. Remove adhesive cover from the bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area. *Press and hold firmly for 30 seconds to securely adhere.
3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place.
4. Connect the power cord to the back of Aivo Connect and plug the charger into the car's power source.
Have more questions?
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N/S
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7 |
How will we know when we will be receiving our replacement?
Bae Minseong
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2022.01.03
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Votes 0
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Views 544
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You will be sent an email from cs@iottie.com with your tracking number for your replacement unit!
Have more questions?
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N/S
|
6 |
What is iOttie's Return Policy?
Bae Minseong
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2022.01.03
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Votes 0
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Views 1874
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iOttie will accept returns for refund if request is made within 30 days of purchase with original receipt of purchase, and if the product is purchased directly from iOttie.com. No returns for refund will be accepted after 30 days. A customer may receive a replacement beyond the 30 days if the issue is regarding warranty/defective products. Customers who return the product within the appropriate time due to buyer’s remorse will be responsible for all return shipping costs. Customers who receive a defective item will receive a return shipping label and will not be responsible for return shipping.
PLEASE NOTE: If you purchased the product from a third party site/store, please contact the seller directly as iOttie cannot provide a refund for such purchases. This limited warranty does not apply to products purchased from unauthorized resellers. iOttie is not responsible for a refund and/or replacement of those products. To make a warranty claim you must have your original receipt of purchase. Please contact an iOttie Customer Service Representatives at cs@iottie.com so they can assist you further. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Have more questions?
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N/S
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5 |
What is iOttie's Warranty Policy?
Bae Minseong
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2022.01.03
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Votes 0
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Views 555
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Based on the product, iOttie currently provides a 1 or 2-year warranty. Please make sure to check your product manual to double-check.
Have more questions?
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Wireless Charging Mounts
Easy One Touch Wireless 2 |
4 |
What is the difference between the Easy One Touch Wireless Qi and the iOttie Easy One Touch 2 Qi Wireless Charging Mount?
Bae Minseong
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2021.12.29
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Votes 0
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Views 390
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We have developed the Easy One Touch Wireless 2 Mount to be more user-friendly in the following ways.
Have more questions?
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N/S
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3 |
Does iOttie pay warranty return shipping?
Bae Minseong
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2021.12.29
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Votes 0
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Views 492
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The buyer pays return shipping if they do not want the item. If the product is defective due to a manufacturing error we will provide a shipping label.
Have more questions?
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N/S
|
2 |
Do I need to register a product under warranty?
Bae Minseong
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2021.12.29
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Votes 0
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Views 379
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iOttie does not require you to register your product under warranty! We just ask that in the case you need to claim a warranty you provide us with valid proof of purchase and an updated shipping address.
Have more questions?
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Wireless Chargers
iON Wireless Plus & Mini |
1 |
What is the difference between iON Wireless Plus & iON Wireless Mini?
Bae Minseong
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2021.12.29
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Votes 0
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Views 310
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Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device.
Have more questions?
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